Me and my roommate have lived at Devonshire for almost 3 years. We have always been great tenants, I believe. We've always been kind and courteous to our neighbors and to the management team when there has been an issue, but we have had it. We have ran into several issues with management and maintenance. When trying to report issues it seems like the management team is not on the same page. Plus, it seems like no one is willing to help you or offer a resolution.
First, my roommate's car window got smashed completely out and items were stolen from her vehicle and Devonshire was not helpful. Several cars had been broken into and there was no warning to other tenants that this issue had happened. We expected there to be some sort of posting on the bulletin or they would offer a sense of security by letting us know what they could do to make us feel more safe, since we are paying to park in the garage.
Second, in the same year, the unit above our unit had an overflow of water from their tub and it leaked into our unit and the floor below us. So, maintenance came into our unit without warning and came into my bedroom, threw my belongings all over and left a mop bucket in my bathroom (this issue happened while I was at work). Devonshire attempted to call me one time, without leaving a voicemail, then called it good. Even though this issue was pressing. I had to come home from work and see this mess and I thought someone had broken into my unit because the lights were on and no note. I was terrified. I had to call Devonshire to find out what had happened. I asked to speak with the property manager and she said that there was nothing she could do for me. I wanted to know this wouldn't happen again and all she said was, "it was an emergency, maintenance had the right to enter your apartment." I totally understand that, but the fact that no one bothered to contact me after that one try is ridiculous.
Third, after that leak happened I asked for maintenance to come paint my ceiling due to the water damage and AGAIN maintenance entered my unit and did not leave a note saying they had entered. I had noticed it was painted, so I reported that to the office as well and the management team didn't even care.
Fourth, my roommate and I pay for parking stalls in our building. We came home after running a short errand and we noticed a gray object as we pulled into my parking spot. So, I went up to it (it was a sweatshirt), I kicked the sweatshirt away to find a LARGE pile of feces underneath it. IT WAS COMPLETELY APPALLING. I had to throw my shoes away. My roommate then decided to park our cars outside because we needed someone to come clean it ASAP. I contacted the office and maintenance and left a voicemail (this happened on a Sunday). I even called the next morning around 9:30 a.m. to see if they had received my voicemail and the girl told me they had. So, it's so frustrating that they didn't even reach out right away. I had to call the office 3 times and I talked to someone new each time and they had no idea if it had been taken care of. By the third call, someone finally found me some answers and said it had been cleaned up. But, when I called the first time, I asked if someone could please call me when it was cleaned up (that didn't happen). I had to take so much time out of my day to get this issue resolved.
I wish that Devonshire would offer a sense of security, safety, empathy and understanding to their tenants, but they don't. Me and my roommate are fed up. We understand things happen so that's why we let the issues pass by, but this is not okay. read more