property was great when i frist moved all requests where always taken care of right away rectently…read moreit's been rough! rent is high for what you get old cabinets closed off kitchen water spots on celling windows dirty on outside people are very loud! after looking else where for the same price i pay here for a 2 bedroom i can get a fully renovated 2bedroom here in eagan with same amount of room or even bigger very unfortunate used to be a great place to live very disappointed! no onsite property manger as of now so it's getting worse

The staff here is amazing! Michelle at the office has been AMAZING! She has helped with every issue…read moreand is very personable. She helps out whenever possible and has been so pleasant to work with whenever I have needed her! GIVE THAT WOMAN A RAISE she is a very hard worker!!! Too add the maintenance crew is very efficient with getting things worked on and very kind. Will be signing another lease here!

I moved from Louisiana to this community and to say the office staff were accommodating is an…read moreunderstatement. A cross country move is never easy but Promenade Oaks really eased my mind when it came to housing. They answered every question and now that I'm here continue to do so. The apartment itself is plenty nice enough, although it lacks some features we were used to in the south. One nice addition is the underground heated parking which is included. That is a necessity for us.

We just signed our third lease at Promenade Oaks. We love living here. The management and…read moremaintenance staffs are friendly and helpful. Their response time is amazingly short. The grounds are beautiful and our apartment is cozy and exactly what we wanted when we sold our home to downsize. The residents are varied and friendly and so interesting. We feel like we are at home in the country with only a short walk or drive to all the amenities we could want.

This place is shit. The space is small and barely no room. You have to share a garage with another…read moretenant who stoled items from your side of the garage. They keep jacking up the rent. When you move, they dont give back you secuRory deposit. Instead, they use that money and blame it on the tears and wears that was already stated in the in walk through inspection form when you first moved in. Beware of this place!

We have been only living here a short time, but in that short time we have enjoyed it. The town…read morehomes have a ton of space and a washer and dryer inside the unit. It seems to be really quite here. We are not able to hear our neighbors except every once in awhile. It's in a good location minus the noise from all of the traffic. A small park is behind the complex and shops and restaurants are close. We have a unit that has not been renovated yet but the carpet is clean, walls are nice, appliances work and maintenance is there very quickly. We thoroughly enjoy our new home.

I lived at these apartments for about a year and a half and had only one noise complaint. And it…read morereally wasn't a noise complaint was just a cop happened to be walking by and told me to turn the music down. You can get away with parties here if you are looking for that, but I also think there was a few vacancies around me. I signed a lease and was like 650/mo for 6mo then 750 after that. I lived here in 2002-2004 so I'm sure the rates have changed since then. Maintenance was good and I had very few problems overall. You will get parties once in a while but I think I was partying more than they were and still surprised no violations. The walls are not paper thin, but you can hear music if its really loud. SO you will not hear people talking through the walls unless there is like 30 people or something. my parties were always 5-10 but had turntables and speakers with bass playing. The bay windows are nice and keep the air moving throughout the spacious apartments. The bedroom was big and they are different per floorplan. The bathroom and kitchen were clean upon arrival and had no complaints. Just a note I do not promote partying in apartments, I'm pretty sure it was luck and cool neighbors. This is a clean community and nice for single moms and stuff.

terrible place. I added review on their site but they blocked me. one week ago they turd off water…read morewithout letting me know for 6 hours on one side where my bathroom. kitchen and shower is . Today the did it on the other side where my other bathroom is without letting me know. packages are being stole, unable to open garage door god so much pain living here

It has been an amazing and pleasant experience working with Megan, the property manager of the…read moreapartment, who is very helpful and very patient during the progress of applying the Durham apartment. After touring over 10 apartments, I made my mind immediately right after walking into the unit that Megan presented to me. I was very happy to see a more efficient and reasonable arranged space comparing to other apartments I have visited. The living room, bedroom and walk-in closet are a lot larger, not mention the lovely balcony, indoor swimming pool, saner, cinema room and lots of nice public space for all the residents. Finding an apartment that can meet one's expectations won't be easy! Durham Apartment has almost everything that I am looking for. I really appreciated the great help and wonderful service that Megan provided to me. It was such a pleasure working with her and her team. I am so looking forward to starting a new life at Durham Apartment in Edina, MN.

Recently the North Tower lost the elevators for days. Stranding residents, upsetting the building…read moreas a whole. 'Elevated Living' as they claim has turned into a complete mess. No matinance, all are 'rented' provided. This building has changed so much. It's filthy, the office staff is laughable. Cars get broken into, garbage in parking lot and throughout the building. The management company will rip you off one way or another. Great location and several different apartments nearby to explore. Stay away.

I'm currently trying to leave the apartment under the 'broken lease clause,' but the Thomas Lake…read moreleasing office is making it very very difficult. Here's a run down of the nightmare so far, and other severe issues I had here: - A situation in which a $5,000 check mailed to me was taken from building 1530's by an individual. When I brought up the issue with Thomas Lake's Leasing office, I was told that there was nothing they could do about it and shrugged the situation off. As the situation was likely a theft at the time, and with very little help, I chose to call the police and started a report - the police said they would call the Thomas Lake office in the morning. The police made several attempts at calling the office, but no one answered the phone. When I e-mailed the office about the situation asking for help in identifying the individual who took the check with the cameras mounted in the lobby of 1530, I was met with silence and had to *personally* walk into the office to get an answer, with the police never being responded to. When I asked the staff about what they saw on the cameras, the property manager proceeded to lie and say there is no cameras in the lobby area, even though there are, as I counted them, three, all aimed at the mailboxes and parcel room. In this situation I would have accepted "sorry, but it is corporate policy not to release video footage without a warrant," but I didn't appreciate being stonewalled and ultimately lied to, not to mention the legality of refusing to acknowledge the police in the first place, and perhaps even protecting criminal actions. - A forementioned incident in which, roughly around the 10th of December time-frame, I stopped by the office to declare that I was leaving Jan 1st, as I had purchased a home. I was told by the leasing agent (who I believe is named "Annie?") that she couldn't do anything at the moment, as the property manager (the same individual who lied to me about the cameras,) had gone home early (and in fact had constantly gone home early on multiple occasions when I needed something done). The leasing agent did assure me that she would forward the message, and proceeded to write it down on a sticky note. After a while of not hearing back, I stopped by the office again and spoke to the general manager (same person who lied to me about the cameras,) about my moving out. When I asked about the previous communication with the leasing agent, the general manager seemed perplexed before telling me she found a digital note left by the leasing agent on her computer. She then said, to the best of my recollection, 'yeah, I see the notification now put in from the leasing agent. You should really only have to pay for January, which is something you already did. I guess you'll just have to pay your broken lease fines and then your move-out costs,' to which I verbally agreed to, and told her I would begin moving out, that she was free to flip the apartment and rent it out again, and that she was welcome to send me the bill whenever she'd like. I was not able to follow up on this immediately, since I was moving to a new home and starting a new job. At the end of the month I shut off my Minnesota Energy account as, again, I was told that my lease was ending in January. I followed up the shuttering of my account with calling the office, in which everyone immediately seemed confused, and that my lease was extended all the way to the end of the February, far beyond the Thomas Lake's "60-day" notice policy. I was forwarded to the general manager (same person who lied to me about the cameras,)  who went on to tell me that since I emailed Hayley on Jan 1st, that my 60 day notice would end on February and that I was still on the hook for February's rent ($1530,) and the utilities. At that point I mentioned that I had spoken to the leasing agent earlier than Jan 1st about me leaving, to which the general manager said something to the effect of 'if you don't have written proof of that, I don't care' and that I needed to pay the $1530 and that she threatened me by sending the rent payment to collections. At the time I was rather flustered and didn't have the time to mention the sticky note or the digital note on the general manager's system - I stated that 'so, basically I'm paying $1530 for a whoopsy?' in which the general manager denied that any wrong doing had taken place, and that she trusted her people to have written something down, despite the fact I encountered incident after incident of the Thomas Lake staff completely dropping the ball after I was told "we'll take care of it," and furthermore by hiding or destroying documentation concerning my earlier "60-day" notice.

As of tonight we are going on 48 hours of a 75° apartment after working 10 hour days and 90°+ heat!…read moreOh, also our water was lukewarm yesterday afternoon and as of today it's ice cold. So now we are going on 24 hours of no hot water. No explanations no apologies or solutions except for "we're short staffed, one of our maintenance guys on vacation" Well isn't he lucky then! get me a hotel room then! Thomas Lake Pointe Apartments

I have been a resident for several years and read the other review from 2013…read more That person obviously had a personal issue and bad experience. My personal experience is that the management does their best to keep us, the residents, happy and comfortable. My requests for maintenance have always been handled in a timely manner or have had an explanation if there was going to be a wait for parts ect. The buildings are some of the cleanest and most well maintained of all the apartments I have lived in and I am 45 years old so I've seen some nasty ones in my time renting around the country. Don't always believe a grumpy review, go take a tour for yourself and decide. You will be happy you did.

Crooks and frauds. Place seems great until you move out and the place straight up pick pockets you…read more Manager is so hot headed and doesn't listen to your side. They admitted to over charging us and never provided accurate documentation of how much they chose to rob us out of our security deposit. Complete scum bags, every one of them. Don't move in here, totally not worth it.

Driving up to or past this place might make you think "hey this looks like a decent place to live…read morein in a decent area" Maybe it was at one point. But unfortunately I moved in due to the attractive price of rent for a 2 bedroom. Let me just make a list. - On our move in date. We showed up and absolutely no one seemed to know we were moving in. - on top of that. The unit we moved into was not cleaned at all. The smell is what I would describe as dead cat. (Come to find out management does not pay the cleaning people so they stopped cleaning) - Doing a further look into the new "Manager" of this place. You'll come to find that the individual has a record, and is not allowed to see their kids. Nice right !? - I've had 4 occasions now where I had to pick up someone else's trash which they will leave 25 feet away from a dumpster. - None of our appliances have been maintained. Our AC has a crusted black filter. Our dish washer doesn't drain properly and smells of rotten eggs. And the communal washer and dryer, again, also smells like poop. Our fireplace has most likely not been cleaned in years. - the pot holes from winter have yet to be fixed. Someone in one of the apartments has been filling them with sand/ rock. Poor guy should not have to do that. This has been an issue since December and it is now June. - We were assigned a garage. To one day find someone else parked there because management couldn't seem to remember what keys went to the right person..... - You can put in maintenance request, but good luck actually getting a guy to your place any time within the request. Once someone does get to you, they all seem like They hate their lives. But maybe I can't blame them considering who they have to work for. This list could go on but if I haven't convinced you to not to move into this place by now then I pray that your circumstance will allow you to be in a better place someday. The reason I have this 2 stars instead of 1 is because I believe this place has potential to be amazing ! It's in such a great location and the buildings aren't even in horrible shape. Just some attention from better people will get this place going. Thank you.

I rented a unit in Parkside from October 27, 2022 to October 31, 2023. The dates on my lease are…read moredifferent as we agreed to an earlier move out date and the lease was sign after I moved in. My initial move in date was shoved back because the unit was not ready in time. The paint on multiple overhangs were cracked upon move in and move out. There was no garbage can/dumpster provided in the garage as there should have been. I asked throughout the year for one but never received one from them to my knowledge. Management verbally claimed they charged my account and delivered one but I do not see the charge for a new can, only the monthly trash fee. The blinds were broken upon move in 10/27/22 but were fixed 4/4/23. My access to the unit was accidentally temporarily taken away from 8/11/23 to 8/14/23. The locks are kwik set locks meaning they have a concealed lock for management and a shown lock for tenants. This was not mentioned verbally or in my lease so when maintenance accidentally left it on their lock after checking the AC on August 11 I was effectively locked out to my knowledge. I was met with a locked door during office hours the next day and called the police. I did not gain access until 8/14/23 as my emergency maintenance work order was responded to first. Management called it a self lock out while maintenance apologized. If I actually had locked myself out I would've called a lock smith as I did July 28, 2023 when both keys were locked inside the unit and they did not respond to my call. I reported the AC to not be functioning properly June 23, 2023. The work order was marked completed July 18 with no inspection performed. The unit rose to 80° when set to 60° with literal puddles on August 23, 2023. The AC was repaired by a vendor August 28, 2023. I discovered a mold like substance on my ceiling and reported it immediately. I found more in the days that followed to the right of the dryer. Mold grows in areas with moisture so this area was perfect as there was a leaking pipe. I mentioned the pipe was either creating too much condensation or leaking in March during their annual inspection verbally and they said they'd fix it asap after inspecting the area themselves. Fast forward to August, I noticed the mold like substance surrounding the pipe and examined it further. The pipe had deep corrosion from a leak that'd been there a long time. The pipe was fixed September 15, 2023. I first noticed the mold like substance on September 2, 2023. It spread from the laundry area to the bathroom and kitchen as it was not remediated. I have a theory that they applied SPEEDHIDE PRO EV ZERO during their previous repair attempts instead of a biocide. I urged the city to make them hire someone after telling the city the results of a visitors examination. This visitor discovered the dishwasher may be leaking on top of everything. Management and I came to an agreement to change when maintenance could enter due to prior issues. They later disobeyed the new entry agreement. The city conducted a multi building multi unit inspection after viewing my unit twice, I do not believe it's coincidental. The city of Eagan believes in willful compliance so penalties have not been issued and deadlines are no longer being set to my knowledge. They currently expect full payment for August, September and October of 2023- do you think that's fair? Personally, I will never rent a unit from Parkside again as they did not make all repairs in a timely fashion and I do not trust them to respond in an emergency situation.