They DID NOT do what they say were going to do. The IOS was NOT updated to see if that would fix it. The laptop (MacAir) was still PW protected with a PW we didn't know, when I went to pick it up. The LAPTOP they were bugging me for days about picking up was NOT ready. They had to load the IOS which would take 35-45 minutes. When I returned to get the updated LAPTOP I found out they decided to add AVAST Security software WITHOUT my permission. Had they asked I would have declined the offer. BUT once again the STUPID CUSTOMER is not given a choice since DEVICE PROS knows what is best for them and their LAPTOP. I WILL NEVER go back to them for any electronic repairs. I will give filing a formal complaint with the NEX as well. Full story below... Computer was locked when I dropped it off. They said they needed to reload the software and unlock the computer but that would wipe the HD clean. I gave them the okay to do that. The intake service rep said that it was necessary because "That might be the only thing that is wrong with the computer and it will COST YOU LESS MONEY, if we install the newest IOS." I told him it had been dropped. It was not an IOS problem. But he insisted that the software needed to be updated. The FIX not an IOS issue. It had liquid damage. The board had corrosion and when it was DROPPED some of the components came loose. But STUPID customer doesn't know anything. So I got a call almost two weeks ago, after they had the computer for two weeks, that it was ready for pickup. Today I went to the store and the computer was locked with a PW that we DID NOT KNOW which is why we had authorized the HD be wiped clean. They insisted I didn't give them permission to reload the IOS and wipe the HD. It was a different service rep and she did not know first hand what was said, but again wanted to argue with me about it. Finally she agreed to wipe it clean which would take 35-45 minutes. When I returned she gave me the new password for the updated IOS and told me they had also put ANTI-VIRUS software on the computer too. I did not authorize them to add their ADDITIONAL software AVAST Security "Free version" with an upgrade to AVAST Security PRO for $60 per year. I am not happy, I will never recommend or return for service from them. Now I have spent the past hour downloading and will spend another hour reloading and working through the software setup just to COMPLETELY remove the UNWANTED anti-virus software that has .... you can pay for this add-ons. ABSOLUTELY NOT...! Avoid DEVICE PROS. read more

Nigel with the locks in his hair was absolutely awesome!! He fixed my screen within 20 mins and applied my Free Tempered Glass (from checking in on Yelp) on my phone for free as well. He was so knowledgeable, personable and professional! If you have any electronics broken (including computers, tablets etc.) this is the place to go and get it fixed for the low low! Pretty legit! read more

DevicePros - Their sign that caught my attention!! - Mobile Phone Repair Near Me - San Diego, California

We really never hope to need their services, except we will find ourselves in the situation to fix the glass on our apparently getting more fragile phones everyday. Went to the Liberty Station Market, dropped off the phone and enjoyed the market until ready for pickup. Much more interesting than going to Fashion Valley Mall. Highly recommend. Good service and if you check in on Yelp you will receive a tempered glass protector at no charge. BTW, it's a small kiosk stand inside the main market not too far from BottleCraft. Cheers. read more

My son dropped his iphone and shattered the screen! Nigel replaced it quick, while I enjoyed a cup of tea at the market! Super awesome!!!

These guys just opened shop after only being on the military bases, so they give military grade repairs! Ha, jk. But seriously they're way friendly and helpful. The technician had such a fabulous attitude and stayed late to work on my phone which I'm using right now! They have really good rates too and gave us a bundle deal for screen repair & battery replacement! They usually only take 20-30 minutes for a repair so you can get your phone fixed while grabbing a drink or food at the market! We highly recommend!! read more

Omg big shout out to Carlos! Man your the man! Super professional super sweet man oh man he cant be beat! let's me tell you this ! if your going right here look out for Carlos! 100% genius! I went there for a repair and it got repaired boom shakalaka! this man has a plan and execute ! thanks Carlos your the man 5 Stars! read more

Nigel is legit! Walked in at 2:55pm by 3:08 i was txt that my phone was done! Seriously quickest, professional, polished service I've ever received! If ya aint coming here you missing out! Get here now!!! Im guaranteeing the service! U wont be sorry!!! read more

They have fixed many screens for me and made many custom cases if you don't like it they will try again until it's right really nice people

Who doesn't crack there screen? I'm sure with how fragile phones are now, it's easy to really do some damage. This place has made it less stressful and educated me on the process. Nigel has been my direct contact and I would highly recommend him. Don't wait any longer on getting your phone fixed. He was fast and had a great way of dealing with my family. Thanks Nigel @ Device Pros. read more

Nigel was courteous and upfront on pricing for fixing my daughter's cracked iPhone screen. Gave my a time estimate which allowed me to grab a lunch at one of the many good dining options in Liberty Public Market. Came back after lunch and Nigel had already fixed it up like new. Excellent overall experience and would highly recommend coming here if you need your phone fixed. read more

We stopped in the Libery Public Market before we left to go home and there were many amazing shops. But my GF and I stumbled upon DevicePros and since she needed her phone fixed we decided to check it out. Nigel was very helpful through the whole process. Gave us a good right off the bat and a 30 min time estimate, which he stuck too, and was helping with putting on a tempered glass case (my girlfriend drops her phone a lot!). But if you're in need of a new screen for your iPhone check this place out. read more

Nigel fixed my phone for way less than the Apple store and in just 20 minutes while we walked around and enjoyed the Liberty Station Market. My phone looks brand new! read more

These guys rock! Great prices. Great service. Got my phone fixed while enjoying breakfast. Super convenient well done and professional. Highly recommend them if you break your screen. read more

Awesome repair! I was at hurry then he repaired my phone so quickly without any issues. Everything is working so well. Love them! If you have a phone broken. Come here and have fun walking around while your phone is being fixed. read more

I came here on a Sunday it was the only place open. I brought my iphone screen shatter my experience here is awesome. Someone name Nigel took care of me and this person was so nice and very professional answer all my question and even stay past the closing time to fix my phone. Thank You Nigel read more

The service was really fast- it o it took twenty minute. Other places take an hour or more. It was nice to walk around the liberty station market while I waited. The price was very affordable as well. I got my iPhone 6s screen repaired. Now it is working well. read more

Great solution and best price for an iPhone screen repair. Fast.. just enough time to walk down to the ice cream shop in Liberty Market, have a sorbet and head back! Go to screen replacement! read more

I was very impressed with the customer service Device Pros provided. Carlos helped me when my phone screen started acting up and he couldn't have been any more kind or patient with me. He took the time to explain everything in detail and had an attitude that immediately put me at ease. I recommend this to anyone looking to get their phone fixed. Easily the best value you can get, and the helpfulness they provided was priceless. read more

Great screen replacement. Great customer service. Great location. And Nigel made me and my phone feel at home .

My phone was in very bad shape when I took it to hopefully be fixed. Nigel did an amazing job and was very fast! My phone looks and works as good as new! The pricing is affordable as well, and I would recommend them to anyone who needs their phones fixed! read more

I came to liberty market with my gal ily to have a look around and happened upon his place. They fixed my phone screen in less than 45 minutes and I was on my way. They were incredibly polite and wonderful to work with. I HIGHLY recommend them to fix your broken product read more

This would have been 5 stars but it just took me so long to find the stand, it's not an actual building, it's within a huge room filled with businesses of food, so if you see food you're in the right building. Other than that, service was friendly, very fast and affordable. Plenty of time to just stroll around and enjoy your surroundings. I got my iPhone6s+ screen fixed returned in better condition and left with a free tempered glass. Definitely recommend this service to anyone who has ANY type of phone problem. More than just screen repairs. read more

While grabbing lunch at the public market, I stopped by to ask about fixing my 7 plus shattered screen. Nigel was helpful, honest, and capable. I had a new (and perfectly installed) screen by the time we finished eating. read more

I'm giving a 4 star review because all though I'm happy the service was not worthy of 5 stars, to start I sent a request on yelp for screen service and they responded right away and asked a follow up question we agreed on a price and they gave me the address. I went a day later as I work in different parts of SD an it varies day to day. When I got to the address it was a huge market with tons of shops inside so I went to the you are here board and looked for device pros and they were not on the board. I sent a message asking where they were and found they were by a coffee shop inside a bigger store and they are a very small kiosk inside. No worries there but a better description would have been appreciated when I was give address to be able to know what I'm looking for when I arrived. I got inside told the guy I'm an elite yelper I do that up front so they know I will be writing a review and hopefully having a 5 star experience and helping let others know about their business. The store had a new employee that day that was going to start training and the manager told me that I could pay now and pick up my phone within the hour or tomorrow whatever was more convenient for me. I paid and was told I would be emailed a receipt and texted when phone was ready. I never got a text or email that day the next day I sent a message asking if the phone was ready and was told it was and they open at 11 am. I got to the store about 11:15 and there was yet a different person there I said I was there to pick up phone and she said that she would ring me up I said I already paid I had to open my banking app up to show her the charge from the other day and then the text conversation that I had about picking up my phone. She was pleasant and apologized gave me the phone and said I would get the receipt shortly which I did get. So look the screen only cost me 59 bucks and they did a good job and in the end everything worked out but 5 star service was good directions , receipt day I paid, text when phone was ready not me having to call. But again great price I would go back and with two teenage daughters I'm sure I will have to and hopefully next time it is a 5 star experience. read more

Thank you so much Nigel for fixing my iPhone 7 Plus! Been cracked forever until you finally fixed it with no problems at all! And I got a free screen protector. Definitely recommend! Thank you again! read more

Such great service! Fast, friendly, and professional! Best prices I've found and they got it done in 20 minutes. The finished product looks fantastic as well. Very impressed with the efficiency and quality of the repair. read more

Carlos did an amazing job replacing my cracked screen and putting on my new screen protector. Super fast!

Nigel is the best! Super professional, nice, And friendly. He fixed my screen quickly and for a great price! Would recommend to anyone!

Great customer service! Nigel was great...super fast and friendly! I highly recommend this place for iPhone screen repairs!!

Really great service and friendly staff. Was done in under 30 minutes and the technician was informative and helpful.

Was there a few days ago to have hubbys phone screen replaced. Nigel was so helpful, knowledgeable and professional. Happy with our service and will make this our go to place. Highly recommend and can't beat the price! read more

Nigel was great! Phone was done within 20 minutes! Works perfectly. Recommended

Super convenient location, especially if you work in Liberty Station. 20 minute turnaround time to fix it was also really nice too!! I'd recommend these guys for sure! read more

My iPhone headphone jack hadn't been working right, and within 5 minutes they had it fixed- no problem. Great service and very helpful!