I came here a couple of times. The waxes were always painful but she was quick, so I tolerated it…read morebut the real reason I'm leaving a review now is due to my last two experiences. Problems: Skin ripped off/burned/scabbed for eyebrows and Brazilian wax, over charges, unsanitary practices & dishonesty My skin burned and ripped off for an eyebrow wax and also burned badly and was in pain after the Brazilian wax. The second to last time I went (picture included) the burn wasn't as bad as you can see. It still scabbed my eyebrows but I thought perhaps it was a fluke, my medication or hormones so I went once more (last time). I mentioned and asked her about her using hard wax or changing products and she said she did not. The last time my eyebrows instantly and painfully burned. I was almost in tears and splashing cold water all over my face. What really turned me off was, although she can be pleasant and nice, she has made rude comments in previous appointments but I let them go as I thought maybe we are just culturally different. This time (the second time she burned me and ripped off skin) and I was in pain, she was unsympathetic, looked at me with disdain with a mean face (as though I was overreacting when you could see my skin torn off) and blamed ME and my skin as being the problem. I was VERY understanding and kind about this and REALLY thought perhaps it was just me..until I read other reviews online. She has had this issue before and is irresponsible and doesn't take accountability and blames others. No cultural differences. She showed she's just not that nice of a person. Furthermore, as a test on myself, later when my hair grew out I had some hard wax at home (just a cheap hard wax brand) and decided to do a test wax to see if possibly my hormones had just changed a lot and my skin was too sensitive. I did this a day before my monthly cycle (when the skin is the VERY most sensitive) and used a cooling gel after just to make sure it was not reacting to wax OR cooling gel. Surprise-- not even HALF the pain waxing with this wax and ZERO burn, skin ripping off or redness. It was NEVER me all along and it was her and her awful products. I have never had something happen like that to me in almost 20 years of waxing. I can accept mistakes but seeing others had the same issue and she is dishonest, doesn't take accountability and is rude is enough for me to leave this review. If anything else happens, I'll edit and update my review. Also, here are some things she needs to improve: A) Her prices.. she shows as charging $35 for a Brazilian and $5 for eyebrows.. $40 total... yet I was always charged $65 (and had no extras).. her pricing list needs to be updated and clear.. it's like she just thinks of what she wants to charge you and charges it B) She re-dips the same stick back into the wax about 20-30 times. How is this sanitary? This means that we are essentially being exposed to dozens of other peoples' germs and bodily byproducts, etc. C) It would be nice if she stepped out of the room to give a person decency to get dressed again. Not the biggest deal but would be a nice touch. All in all, I will not be going back there. I looked up another waxing place with great reviews that describes their wax ingredients and, although a few dollars more, I went there and had a nearly painless Brazilian wax, zero burn and no bumps... just another comparison that (AGAIN) reconfirmed it was never me that was the problem but was her and her practices. Update: It has now been over a week since I had my Brazilian wax done at the new place and I just realized I am still smooth with no painful bumps or flare ups. I got ingrowns after waxing with her all the time and really thought it was just my hair. By day 3-4 it would be bumpy and red. So this all really boils down to bad products and possibly technique but of course she blamed this on me and my hair type. EVERY. SINGLE. TIME.

She the uses same stick throughout waxing which is highly unsanitary and unsafe…read more .

Simmy and Pretty are the best, theyre very kind and gentle. They do a great job. Been coming here…read morefor many years. Conveniently located right on grand Ave

I have been coming here for a year..and I have not been let down at all. Talk about professionalism…read moreat it's best. The business is owned by two sisters and they are the sweetest, kind and the best at what they do. My eyebrows always look great and when I am going out to a special event my eyelashes LOOK PERFECT Trust me you won't be disappointed Also with COVID they are extra careful and maintain the space clean.

I would never go here ever again. I told the lady shape up and she gave me the thinnest brows ever…read more And I have thick brows. Don't go here

Came here for a quick clean-up today, as I was passing through the neighborhood. $5 for threading?…read moreCan't really beat the price. Cleanliness... Well, that's a different story. The technician who worked on me, skinny lady, she was a popular one. A customer that walked in specifically waited just for her. It was a quick job, and she was gentle on the threading. No intense tugging or pulls. Unfortunately, the threading job was uneven, as she took way too much off on my left side. What's worse... She coughed at one point into her hands, and then used the exact same hand to put gel on my eyebrows after the job was done. Yech... One star for quick job, another for price. Would have had a 3rd star for gentle hands, but then those hands became a petri dish.

I had an amazing first experience. I booked a Swedish massage, and it truly exceeded my…read moreexpectations. The staff were mindful of my allergies to certain massage oil ingredients, which I really appreciated. The private changing room had everything I could possibly need, and the lounge in the back was so relaxing that I didn't want to leave. The robes and slippers were soft and cozy! Every detail made me feel completely pampered. They treated me so wonderfully that I ended up purchasing advanced sessions before I left. I can't wait to go back. It's so worth it.

An absolute treat. I booked the rescue facial and I feel like my skin retained the moisture for…read moreweeks afterward. Such a wonderfully relaxed environment. Will definitely return.

They are RACIST and rude to Black Women! My experience was a 0/10, and I DO NOT RECOMMEND! I went…read morethere for a service and was refused solely because I was a Black woman, and this wasn't the first time I had a negative experience here! The lady refused my service and lied saying she was "sick" as I watched her service a white and a Latina woman. I then stepped out and called inquiring about the SAME EXACT service just for her to say "yes, you can come now"! When I let her know I was the same woman who just was in the salon, she hung up on me. I then called back to ask for a manager and she hung up again. She REFUSES to service Black woman and is disgustingly rude about it! This place is disgraceful and does NOT deserve to be open for business!

I liked this place , I felt so beautiful when they did my lashes , they lasted about a week & a…read morehalf $30 , someone else did my daughters lashes and they didn't do a good job they needed to fix ours the next day .... The lady who did my daughter who's chair is more to the back started talking in her language , she seem kinda upset . Second visit we both seen the same lady' looks like she really didn't wanna do my daughters, that very night my daughters lashes started to fall , and mine doesn't look to good , she had a attitude and she told my daughter if she has to fix something next time that she has to pay ( why should she of the work was trashy ) she was such in a bad mood ( lady in the middle chair) she was talking in her language and u could tell she didn't wanna do it ... This place has potential but the talking in your language with the client there is RUDE , and ugly and it was done TWICE, she' was so mad she did a job on me . I'm not going back.

I have been going here since they opened id have to say 15yrs ago. If your looking for a place to…read morego that you get GREAT service and be PLEASED EVERTIME !!!! than this is the place. They believe in quality work. They offer spa services. Their facials are terrific, the threading is on point and I even had done some henna. You will be pleased if you give them a try and then you will be a customer forever.

Love coming here! Kay is the best. She remembers everyone. She's so sweet and she takes her time…read moreno matter how busy she is. No one does my eyebrows better than her. She shapes them beautifully. Since it's Mother's Day weekend, I got a head massage and it was the best decision. I felt so relaxed after. Thank you, Kay!

5 stars based on my one time hair cut appointment. Was easy to make an appointment, i asked the…read moreprice upfront and she gave me the difference, with blowout, without blowout. And i really like beauty salons that give the price upfront, fair, instead of false promotion then so many surprises charge when it's time to pay. Anyway, the salon is clean, and most importantly, i really like the cut. It was done by the mother who happens to be the owner.

My favourite and I've been with Joann for many years . My…read moreboys only like her cutting their hair.

Meenu is great. Love her technic of waxing which was quick and pain free. The place is clean and…read morenice and she is friendly. First time here and really recommend this place.

Owner Manu is a sweet heart she took good care of my friend and I. Made an appt for Brazilian wax,…read moresettled on modern brow because price super affordable, so glad I did. Experience was painful but Manu was caring, compassionate and reassuring. I really appreciate her taking the time to educate us, she held my hand I felt at ease. Most importantly she does not double dip. Had our eyebrows done too, wow $5 can't beat those prices. We will definitely be back, we are both now life long customers. I recommend without any doubt.

I've been going to this salon for many years now. Roshni and Sarita are amazing! You can get…read morethreading, waxing, eyebrow tinting, eyelash extensions, facials, and even a haircut (call to make sure the hair stylist is in). If you are well endowed with thick hair like me, have no fear of being judged AND know that they know how to deal with it

I've been coming here for 4 years now and The girl who did my eyebrows yesterday did horrible. My…read moreeyebrows are uneven hoping the one with glasses comes back

I have been seeing my lady since she was working at another shop that she has since left. When she…read moreleft, I was really bummed because I've been going to her for years, and then I stopped seeing her at the shop, then finally one day, I saw her shop on Baxter Ave, and then finally her latest transition to Broadway, which i think is way better! Even though i have moved out of Queens, I am still frequently visiting the area, so I always stay coming to my girl at Hanu. She is the owner and I love her, i love her shop, its a great location. I have mad love for her!

Fast service. Friendly staff. Convenient location to my job. Will definitely use again and…read morerecommend.