Spinal pain clinic Was kept waiting months before had an…read moreMRI. TERRIBLE PAIN RUNYON Tried one procedure that didn't work said there was nothing else he could do for me gave me opiates Jude carr PA. Saw him briefly after Dr Runyon left more opiates and ordered a MRI up until then they didn't know what was wrong with me! I went to Drl Liu. I had researched online and found lots of other procedures I asked her if I could get an epidural and got one right away only got real results from her Take away: Don't wait in pain so long change doctors I had my spinal fusion procedure in August and found Dr Liu in January I had almost given up I asked her to do a procedure that I had found online an epidural and she did it right away and I'm waiting for it to kick in after months of extreme pain. I didn't have any pain before the surgery surgeon was doctor Crutcher If you're not getting results search online that's how I found the epidural Jude Carr just kind of brushed it off. Dr Liu was outstanding she gave me my epidural immediately Be your own advocate!

Dr. Schweitzer and Dr. Brown walk on water! They are the best! My mom's ankle was literally…read moreattached to her leg by one tiny bone and Dr. Schweitzer did a FABULOUS job. Just amazing. He encouraged me to call him at any time if I had questions. He actually returned a call while on a break during a lecture he was giving in San Diego!!!!!!! I felt horrible bcs I had a stupid little question but he reassured me it was fine. I love this guy. Dr. Chris Brown - I and my mother concur with his out of state patients who were in the waiting room - he is a miracle worker. He literally changes your life from one of misery and depression to one that is mobile, active, joyous and forward thinking. If you ask 10 MD's who they would send their parent to for spinal issues, they would all say Chris Brown. Karen weaver

Our mom moved to Renaissance in Wake Forest in August 2022 after residing nearly four years at a…read morelarge memory-care community. Had we known earlier that Renaissance's level of consistent, higher quality family care existed, we would have selected them first. Their clean, safe, welcoming, and modern floor plan is designed to feel and look like home, serving no more than six residents. Consequently, our mom (then one of three residents) received individualized attention and compassionate care from the staff. She adjusted well, regained some of her mobility, energy and significant weight, and she resumed a regular diet and feeding herself. Although she passed away in January 2023, we are forever grateful to owners Rosa (an R.N.) and husband Ken Ogar and their team for making our queenly mom's last months more comfortable and loved. Indeed, angels still exist!

Much Like the Rose After A Sun Drenching Shower.. And under…read morethe care of Renaissance Care Home, our Mom has come alive! And so, we would like to thank Rose & Ken Ogar and their teams for caring for one of the most precious gifts God has given us - our mom Alice. Difficult at times and more feisty than her age can bear, our mother's life and health improved dramatically under their care. When she first was admitted, she was barely eating and then voila! - she began eating and talking incessantly despite her dementia. The food was wholesome and nourishing thanks to the CNA's they employ and their amazing cooking skills. Despite wearing briefs, our mom was always dry and if she wanted anything, they were at her side! Thank you for getting her up in the morning and for her bathing, her dressing, her toileting and her grooming. We would also like to take time to point out the extraordinary care our mom was given by these particular wonderful CNA's - Alicia, Kendra, Nisha and Vickie. A big thank you to all of the CNA's that took the time to do our mom's hair. It was always combed and we never had to ask. Thanks guys, for all you did to make our mother's stay an excellent one at Renaissance Care Home. From time to time, we will keep in touch to let you know how mom is fairing. Again, thank you for your patience, your tolerance and for giving this feisty 90 yr. old, sometimes cussing lady - your gracious care. Our family is truly indebted!

OUTSTANDING!! I have gone to every Rehabilitation Inpatient in and outside of Wake County on and…read moreoff since 2020. I would only recommend 2 in the Triangle area and Peak Rehab is one of them. The facility is truly one of the nicest and most up to date facility in NC. The rooms are large and and wheelchair friendly! The bathrooms were planned to accommodate people with major mobility issues. The PT and OT teams are outstanding, I cannot say enough abt those teams. I was very fortunate to work with Buella, she was OUTSTANDING... from our 1st visit to our last visit. It did not take Buella long to understand how the MS impacts my mobility using my legs and arms. She was always upbeat and ready to go. She seemed to understand my struggle both physically and psychologically . I also worked with Julia and Ted. My PT and OT Teams were determined for me to meet each of my goals before I left them. They each had a plan for me to achieve my goals. However, they were open and receptive to what I felt worked best for meet. The gentleman heading the facility was more involved than ANY... Administrator I had EVER stay with for 3-4 weeks. I saw his at least 5 days a week. When I requested to see the person in charge of the facility... I was shocked to see the person who had stopped in my room on various occasions. I thought he was maybe the Lead in my area of the facility, never thinking... he gave the entire facility the attention I received. The doctors were some of the same doctors I saw at the other top Rehab facility in the area.. The gym is large enough to NEVER feel there isn't enough space to try thgs u may not be comfortable doing. Having the kitchen setup near the gym entrance saves time, bc you can begin and end with kitchen activities and not miss a beat. Living in the Holly Springs/ Fuquay area it is a big deal to not have to go to Raliegh or Durham. The Apex location is a big deal for family visits, 15 mins vs 40 mins and 56 miles round trip is a big deal.

On February 20, 2026 I arrived at Peak Rehabilitation Hospital for rehabilitation from a stroke. I…read moredid not receive comprehensive care. The doctors, the rehab therapist, and the support staff were excellent. However, the nursing staff was not good. I had two falls. I was never informed that there was an outbreak of Covid 19 prior to my arrival. I made myself available for every therapy session. On the 28th, I was too sick for therapy and on March 1st I had to be taken by emergency services back to Wake Med where I was diagnosed with Covid. I did not return to Peak. They are licensed for 52 patients and they were not at capacity while I was there. And while the staff is diverse, I believe I was the only person of color there as a patient. My suggestion to cure this situation is to have training for the nursing staff, especially the night nursing staff, in the area of sensitivity to patient's needs and on cultural humility. Cynthia

I've had an amazing recovery with my total shoulder replacement surgery, and my hand therapy is…read moregoing real well there too Michael and Thomas is help me regain up to at least 60% of my movement in my arm and hand and I am giving me a real opportunity to improve. I'm finished with my shoulder therapy and will continue by Michael's technique at home to continue in my recovery, and have a couple more surgeries to improve movement and will lessen pain. I've been in therapy with my hand before, but this super exceeds anything I expected, and I recommend them highly

I took my mother who was in need of physical therapy to this location, and she saw Stacey Head. At…read moredoctor's orders, my mom needs physical therapy in 2-week increments. At her first appointment, there was inclement weather, and we completely understand Stacey's concern for her children's whereabouts. However, I felt it unfair that my mother lost time at her paid appointment due to this. Stacey told her she had another client directly after her, and she refused to go over exercises with her. In addition, the location was unable to schedule her next appointment until March 2020, which was more than 7 weeks out? How is it that you accept a new patient, and you fail to accommodate? The office called several times with cancelations for the same week she had therapy? She did not need therapy the same week, she needed an appointment 2 weeks thereafter. They told us they are short-staffed and Stacey was the only therapist on hand. How is this our problem? I will say the other Duke locations are great, and they are very accommodating, but I would not go back to this particular location again, even if it closely located.

Seen on time and everyone is very professional. Dr Jones is very invested in her patients…read morehealthcare. I'd recommend her to anyone

We come here for care for a family member. The receptionist is extremely rude to my family member…read moreseeking care there despite requesting her to act professionally. You would expect better face service from a psychiatric outpatient care center. 1-star for service. This is not a review for the psychiatrist there.

I walked in unsure about how to help my child after having an evaluation from Durham CDSA and being…read moretold they couldn't help because he wasn't "that" delayed, but left with the best experience. The team at Speech Therapy Solutions (especially Sara and Lisa) have been nothing short of incredibly professional, patient, and kind. They took the time to explain every step of the speech evaluation and really listened to our concerns, showing genuine empathy. Communication was clear and consistent, and all of the therapist's gentle approaches made my child feel comfortable and motivated. He was always so excited to go and see his speech therapists. I am grateful for their dedication and would highly recommend them for anyone looking for speech therapy for kids. We unfortunately had to transfer to a different Speech Therapy company due to pressure from my sons school needing to have the speech therapist at the school and Speech Therapy Solutions having an extensive waiting list for in classroom therapy (but that just tells you how great they are to be quite honest). We will keep Speech Therapy Solutions in mind for our future needs if any come around in the future once my son starts grade school. Thank you again for everything!

Air conditioning, If it was too hot go home. Air does brake down. Don't sound like a big dealread more

What I've come to understand about hospice orgs is that they seem to attract nurses who may be…read moreburned out from other jobs. This results in transactional care, checking off boxes to comply with Medicare but a lack of genuine compassion for the patient. (hospice enrollment recommendations below) Hospice affords more normal hours than working at a hospital. However, the trade off is probably that the nurses may have to drive 100 miles a day all over the county to serve patients. It's a crap shoot when it comes to the nurse case manager (weekly nurse) you get based on when you enroll in hospice care. And it's a crap shoot for the nurses too, who gets assigned to them. (see #4 below) Transitions was recommended to me by someone I trusted. I didn't know what I didn't know but my initial instinct during the first transaction with the intake nurse seemed off to me. She didn't listen, was not paying attention to what I said (about my Mom's care needs) and not educating us on how we should be looking at the whole hospice experience, especially medication management. We lasted a month and a half before I went to another company. The whole point of hospice is having continuity of care. The nurse case manager kept scheduling other nurses to come in her place which consequently caused us to have to orient a new nurse almost every week. Recommendations for Hospice Enrollment and Ongoing Management 1) Trust your instincts if your first interactions with the hospice org aren't stellar. Unless your family member is very close to death you probably have time to interview another company. 2) How medication is administration is explained and distributed (by mail or pharmacy pick up) is critical. 3) Understand that the first several intake people who call or visit may not be the regular providers you will be seeing. They have to check boxes for Medicare so they may only be marginally helpful. 4) The Clinical Manager who manages schedules and nurse performance is THE most critical role in the process. This person MUST be a great problem-solver, compassionate, caring, understanding and a good listener. Spend time up front describing your loved one's personality, likes and dislikes to hopefully get the best match possible nurse case manager (weekly nurse). 5) Once you get through the initial process, if you don't like the hospice care you're getting it's fairly easy to transition to another company (assuming you have POA for your loved one). 6) Make sure your POA and Healthcare POA are updated. If you had documents drafted years ago, they may not be specific enough for today's requirements. 7) If you have a life alert system you can give the hospice company number to the life alert system company so 9-1-1 won't get called in an emergency. 8) LPN's have more authority with medications than RN's but Medicare requires RN's to visit at least once every other week. 9) Hospice nurses understand that the closer to the end of life someone is, the less interested in eating they will be. Also, people at the end of life will sleep more. So keep track of eating and sleeping because the nurses will be most interested in that in addition to pain management. 10) Document changes in health in advance of nurse visits even if it's jotting small notes on a calendar because over time all the days blend together.

My mom passed away at Transitions. Everyone we worked with was kind and compassionate. Volunteers…read morecame in with a dog, to sing, and one even offered a Reiki session, which was something my mom had offered to others years ago. My mom's passing was gentle and peaceful. The staff was kind and respectful.

TERRIBLE BILLING PRACTICES!!!!…read more One of the first bills I received was shockingly high (It was the first bill we received after 7-8 months of services). I went through the line items and found that they billed me for a service that my son was not receiving. I reached out to the billing department and they acknowledged that there was a billing error and corrected the bill. We switched providers because they were unable to provide services at my son's school. Several months after discontinuing services we received a bill from them for several random dates of service from the past. We expressed our frustration with the delayed bill in September and thought that our account was settled then. To our astonishment, we just received another bill for services rendered 11 MONTHS AGO! My household receives bills from dozens of different providers. These bills arrive within ~30 days of services rendered with the only exception being Raleigh Therapy Services. When billing is delayed by so long it makes it difficult for personal accounting and creates stress and anxiety because amongst several recent medical bills, it is an unexpected expense. I had to spend the entire day yesterday combing through records from RTS and my insurance company to try to understand why I was receiving a claim 11 months after services were rendered and to try to understand if I would be receiving any future bills (which there are still 2 more claims that haven't been processed). I have worked as a health care provider billing insurance for medical services as well as my current position at a medical software billing company. I understand that insurance issues can be very frustrating and sometimes take several phone calls to resolve. The provider we switched to, K&M Therapeutics, billed for the same service (plus a new one) and we received bills monthly starting 30 days from service and they were billing the same insurance companies. It seems like they need to hire an adjudication claims specialist to have someone dedicated to trouble shooting these issues so that they can be resolved in a timely manner. My son really liked the therapists at RTS..... this is just a billing inefficiency issue leading to a poor customer experience. I believe it can be fixed if they want to put the effort into trying to.

Our son has worked with two therapists at Raleigh Therapy Services - one for speech and one for…read morewriting. Both of his therapists are wonderful. The therapists meet him at his school during regular school hours, which saves us a lot of hassle and time. Our son loves seeing his therapists. He has had such a positive experience. The improvement in his speech is remarkable, and he has gone from hating holding any writing instrument to drawing, coloring, and practicing letters and numbers. Amazing! We are so grateful for all Raleigh Therapy Services has done for our son.