As a woman, it's always a concern with auto parts, but this store has the nicest employees. Both…read moregentlemen that waited on me made sure I had what I needed to fix! (both Jose and manager, Tony)

Lying and dishonest manager. I went in to purchase a simple oil filter price matched to a local…read morestore a quick and simple transaction. Price match was for $5 difference. Manager went to "check the price on his phone" but I guess he wasn't go enough at hiding because I could see him from the register, he immediately put his phone away and came back claiming he looked up the price and the match didn't exist. I politely asked him to show me. He reached for his phone instinctively but then refused and said again the price was $X. I again asked him to show me the price and he again lied and said it's $X. I wish him the best but experience was poor dealing with a lair.

Alfonso and Kevin were both incredibly kind and patient. I went in for an oil change, and even on a…read morebusy day, they took great care of me. They were thorough, professional, and paid excellent attention to detail. Even the service staff were welcoming and friendly, greeting me with warm smiles while I waited. 10/10 experience -- I will definitely be coming back!

This place has gone down hill. A few years ago I gave this place 5 stars when Andrew took care of…read moreme. He didn't try to sell me on anything and I got great service. Recently I took my car in to get an oil change. Some guy named Enrique said it'd be done in 2 hours. I waited and waited. 6 hours later I called and asked if I could pick it up. He said "it's not ready -- they're gonna work on it now." Had to wait another hour to get it. Never again.

Stopped in for items I need for an upcoming oil change. The moment I walked in, the Manager, seeing…read moreanother employee was helping customers, asked how he could help me. He got info on my car so he could find an oil filter, and gave me several choices from computer screen. Recommended one of the less-expensive ones, saying it's one he recommends a lot. Got my oil and motor flush, he had my filter. In and out in less than 10min. Now THAT'S SERVICE! Didn't get his name, morning shift on 2/25. Great job. Would return here again based solely on that experience.

Very poor service. I bought a windshield wiper which the store has a sign stating that they will…read moreinstall ; however the sales person refused to leave the store & told me to wait 30-60 minutes before they could help me. So I left & returned 2 hours later but the sales person was unable to do the job. As a consequence, I will have to make a 3rd trip, this time l will have to Travel to my dealership about 10 miles away & probably be charged an additional service fee. As a result, they get a 1 for overall capability 4 customer service!!

O'Reilly has been my go-to auto parts store primarily due to its location. At the corner of Bake &…read moreRancho, it is easy to get into in and out. Danny the assistant manager is very knowledgeable and easy to work with. He helped me to look up the part I needed and ordered it for next day pick-up.

I came in during the morning because I had to buy some lights for my car. I went in and as I was…read morechecking out the light bulbs, Jonathon politely asked me if I needed any assistance finding anything. I'm glad he did lol. He ended up locating the specific lights that I needed for my car in under 5 minutes, so I really appreciated his efficiency and quick service! I also needed a screwdriver which he also helped me to locate. The lights I ended up getting were perfect and the check out process was quick and easy, too! This was my first time at this O'Reilly location, and I would definitely come back if I need their help again! Thank you!

Anthony helped me with a shim for my battery terminal. Wonderful customer service. Deserves a raise.read more

Thank you Anthony Gonzales for being so helpful in diagnosing the problem with my door panel. Much…read moreappreciated

I am the manager for an auto repair shop in Lake Forest, and occasionally use this location…read more Particularly, I want to mention Kenia in the parts or wholesale counter. Working in automotive service for a long time now, you get to learn that knowing about cars is not exclusive to male or female these days, but for many working in the business, you often encounter that the employees are just working - they don't know anything or take an passion or interest in cars and how they work. So I have dealt with both males and females who just don't know anything, and it's rather disappointing. Everyday customer are relying on their expertise. Kennia is amazing. She is thorough, detailed, and goes out of her way to help and find other solutions, proactive, when me, a little shop - is in need of something. She is very knowledgeable. It doesn't take a lot for someone to take the extra step - and it shows. She doesn't have to, but she does anyway. Too many times, these days, we all become satisfied with doing the bare minimum, and don't think about the business or where our heart is it with doing the right thing and the best job we can. I pray she receives the recognition she deserves, because she makes it a pleasure to work with - you can trust what she does and recommends. Great job!

Stopped in as I needed a few items to finish a project on my 4x4. I found the parts and checked out…read morewith Enrique. What a terrific person and excellent customer service. He actually has a personality and has a discussion while checking out. I compliment his excellent customer service skills and must note that it's people like Enrique who make the world a better place. Highly recommended

Really happy with my experience at Rebel Off Road. They did my lift, regear, ball joints, diff…read morecovers, plus some custom body work and inner fender trimming for clearance. I had a couple clearance issues after the install, but they were quick to fix everything and made it right. Ryan was a big help throughout the process and was great to work with. Overall, solid experience and I'd definitely come back for more work.

"READ THE 1-STAR REVIEWS FIRST - FATAL SAFETY FAILURE" I…read morechose Rebel Off Road because I trusted their professional image and public reputation, but what I experienced was shocking, stressful, and completely unacceptable. Throughout this situation, I tried to remain professional and respectful and expressed my willingness to resolve everything amicably. Yet, after paying nearly $4,000 for a re-gear service, I discovered a massive gear oil leak covering my driveway the very next morning due to an improperly secured axle. This left my driveway stained and reeking of gear oil--with professional cleaning estimates ranging from $400 to $600--and I spent the entire weekend in anxiety, questioning whether my truck was even safe to drive, and eventually having to return it on Monday, which disrupted my business. During this process, I was communicating with my assigned service advisor, but responses were often delayed, unclear, or evasive; messages went unanswered, questions were redirected, and clear answers were difficult to obtain. When I brought the truck back, it was described as "just a loose axle" and claimed fixed, yet no documentation was provided proving that the differential or internal gears were inspected after I had driven it for an hour while leaking. Their claim that "there is no problem" or "everything is fine" is something no reasonable person could trust. With re-gear work, any mistake or improper setup often only becomes apparent after several thousand miles of driving. This is why a formal guarantee is not just a request, but a necessity. When I requested a formal written warranty, they only gave me a $0 invoice with no actual warranty terms or duration. For days, I calmly requested two very reasonable things: a formal written warranty and a fair resolution for the driveway damage. I never demanded compensation for emotional distress or lost business time; I simply asked for accountability. After experiencing this, I looked through other reviews and realized that my experience was not an isolated incident. I strongly urge everyone to READ THE 1-STAR REVIEWS FIRST before coming here. You will see a chilling and habitual pattern: dodging responsibility, being 'afraid of standing behind their work,' and sneakily adding extra charges--then claiming they are unavoidable. In fact, I later realized the overcharge I experienced was just a small fraction compared to what others have reported. You will also notice that the owner's responses to negative reviews are always the same--robotic, defensive, and dismissive. They publicly ask customers to 'contact us' to give the appearance of being helpful, but it is nothing more than a deceptive marketing tactic. If they truly intended to resolve these issues, my driveway wouldn't still be stained, and I wouldn't be left with a useless $0 invoice instead of a real warranty. The fact that these 1-star reviews remain unchanged proves that their 'invitation to talk' is a sham and nothing ever gets resolved. They have a template for excuses but no manual for accountability. I am sharing my experience and my filing with the Bureau of Automotive Repair (BAR) so that other victims know there is a formal way to seek accountability. After seeing so many similar complaints, I strongly encourage anyone who has had similar experiences with their safety, property damage, or deceptive billing to file a formal complaint with the BAR as well. As a business owner for over 20 years, I understand mistakes happen, but I cannot accept a refusal to take responsibility. I am now filing a formal complaint with the Bureau of Automotive Repair and initiating a credit card dispute. A strong online presence means nothing if a company fails to protect its customers' safety and property. [UPDATE: Response to the Owner's Reply] The owner's response below is exactly what I warned about: a robotic, defensive excuse that shifts the blame. They claim a 'failed C-clip' on an aftermarket part, but as any professional knows, this is a clear sign of improper installation, not a part failure. They also claim they 'verified' no internal damage, yet they provided zero technical proof or a detailed inspection report after I drove with no oil for an hour. Mentioning a '90-day warranty' now is laughable--if that were true, why did they refuse to provide a formal written warranty when I asked for it repeatedly for days? Their response is just another marketing tactic to look responsible in public while remaining unaccountable in private. My filing with the BAR and the credit card dispute will proceed as planned.

I never thought I would be reviewing an auto parts, but here I am doing exactly that. I was in the…read moreshopping center across the street from Kragen when my battery decided to take a crap, luckily there was a friendly older gentleman who saw my misery and jump started my car. I immediately drove across the street to have my battery checked...yep no good. I purchased my battery (reasonable price) and the young man helping me at Kragen asked if I needed help changing the batteries out...um ya, I didn't think they even did that for you. Things were starting to look up, I was so glad I didn't need to go any further to complete this task. Well turns out my car isn't that easy to pull the battery out of but he remained friendly and patient and helped me get the battery replaced. No kidding he spent about a good half hour on my car and honestly he really didn't have to so I was greatly appreciative of his efforts and made sure to tip him for his time.

When it comes to car parts its hard to tell what's more important; selection or customer service…read more Ideally one would prefer to have both. With most of the smaller auto parts stores like this one you go there because it is the closest one to your place. I go to this Kragen because it is close. For the most basic needs you'll be ok. Outside of that you might have better luck winning the lottery than you would getting knowledgeable help. It's not even that the people that work there don't know anything about cars, its that they know just enough to look up a part and tell you the price. However I don't go in to places like this expecting a lot. This is more of a "you wont be surprised" review than anything else. My only beef with this place aside from being entirely underwhelming is that most of the staff can't seem to be bothered when you need help. Come in Lo-riding your expectations and possibly leave listening to "You cant always get what you want" by the Rolling Stones, because, really, you can't always get what you want but if you drive here sometime you might, get what you need.

Wonderful customer service at reasonable prices. An employee helped me to find the correct air…read morefilters for my 2009 Rav 4. I'll be back when I need more parts.

Needed oil and oil filter and I know nothing about cars and the staff was super helpful!read more