I want to start with the positives. Our crew Captain Andy and Tanner were knowledgeable, experienced, funny, and helped to make us as comfortable as possible. Watching the balloon fill, learning about hot air balloons, and the 9 mile per hour landing were real bonuses. The ride itself barely hit 5,000 feet and that was only for a few minutes. Most of the ride was at less than 3,000 feet and a lot of the view was the highway. The private basket was a tight squeeze and contrary to some of the pics, there was no door on our basket so we climbed in, but Andy and Tanner helped us so it wasn't too bad. The 3 hour time period includes a 15-20 minute ride to a suitable launch site, watching the set up, a 50 something minute ride, watching the tear down, a mimosa of champagne and cranberry juice (? huh) and the ride back. You will not get to see the sunset from the balloon. You will not get a picture on the ground of your family in the balloon bc the 2 man crew is working really hard so that is not a real expectation. Look carefully at pics of people. They are in the air or they are in the basket without the balloon inflated. I bring this up bc I specifically told them that a primary reason I was paying double the price to go in a private balloon was to get a great family picture for our holiday card in the balloon. They could not accommodate and did not clarify that this was impossible bc they were seriously working their asses off. 5 stars for Captain Andy and Tanner for their work. My suggestion to anyone who wants to get this off their bucket list is to pay half the price and go on a balloon with a dozen or so people. You will be in tight quarters no matter what, but the large baskets are split in compartments and you save money while still enjoying the experience. read more