Biggest complaint is that the fruit toppings tasted stale. I added blueberry's and blackberrys to…read moremy ice cream and they had a stale taste to them. I literally ended up throwing my ice cream away after 3 bites because it was so bad. Other minor complaints: - only one person working so it took forever to get our ice cream. We were the only ones there when we came but others came in behind. She took everyone's order and then made the ice cream so it made the wait even longer since we had to wait for her to take the 8 individual orders behind us - menu is very confusing. It's not clear anywhere that you get 3 toppings. Suggestions to the business: - get fresher toppings - make menu more clear - hire more employees

Went with a group of 5. Overall great experience. We all got…read moreour ice cream quick. I've always been a fan of ice cream rolls. The two who got fruit toppings did say that those didn't taste the best. The rest of us were happy with what we got.

So Good!!! Worth the wait and the prices. It is a little place, not enough room for big parties,…read morebigger sitting area outside, I Will return for sure

Hype does not match the actual item you get. The cone is in an odd holder in another cup hard to…read moreeat and just not great. Placed in a poor location , I don't foresee this place lasting long

Cashier very rude yelled at my daughter telling her she couldn't hear her on top of this it was my…read moredaughters birthday...but the cashier was just on her phone the entire time and she said she didn't have a scanner to scan any coupons ... didn't end up buying anything ...service after covid just ain't it ....

Terrible customer service, the cashier was being so rude to us when we were just trying to inform…read morehim about a roach in his glass window! We were going to get ice cream for my birthday but not anymore! He was rude and told us to leave when we told him about the roach then after we left took a double take to kill the roach as we were leaving.

Amazingly real ice cream with BOLD flavor! Dare I say this is akin to my favorite smaller franchise…read moreice cream shop, Handles Homemade Ice Cream. That's a tall order, but Bruster's delivered! When I pulled up, they were packed. That didn't stop them from being so good at their job, though. You could smell the fresh cones being made, and the staff was so nice and pleasant. Service was fast and friendly whether in the drive-thru or the walk up window. There's also a handful of clean dog friendly patio table seating to sit. I ordered the mint and chocolate chip in a kid's cup size (1 scoop), and the hubby ordered a waffle cone with the chocolate raspberry truffle ($11.32 total). Both flavors were absolutely delectable and so creamy. I also appreciate that they offer dairy free flavor options too! If you've never been, are new to the area, or just passing through, you're going to want to visit.

Service was great and fast. Ice cream was so fresh! It was very clean. Highly recommend visiting…read morethis location.

Well worth the visit, great servers, good ice cream, and great location. First time here and…read moreenjoyed it very much, would ret

Wonderful quality ice cream, many dessert choices, fun atmosphere, and great prices with attentive…read moreservice. I forgot to take a picture because I gobbled it up lol.

excellent like the first time! due to the outside chilly air, we were the only ones inside getting…read moreice cream. cold stone has such a unique quality to their ice cream that it's unlike anything we have in cleveland. i had been set on getting one of their previous holiday items, the churro one, but saw this one instead. i LOVE gingerbread so of course that's what i went with. the employee behind the counter offered me a sample first and it was absolutely everything i would've wanted in a gingerbread ice cream. she was very friendly and fixed mine and my friend's order promptly. i learned from my first visit to not go overboard (last time i ordered a large waffle bowl and really regretted it afterwards with the sugar, it upset my stomach so bad), and just went with the smallest cup size they had and it was the perfect amount. a perfect treat after lunch.

From the owner: At your local Cold Stone in Chattanooga, TN we serve up the finest, freshest ice cream, cakes,…read moresmoothies and shakes using only the highest quality ingredients, and of course, use our signature process of preparing your custom ice cream creation on a frozen granite stone. Indulge in the Ultimate Ice Cream Experience by joining us in-store at or ordering online. Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

Everything! Love the sampling of all the flavors. Very friendly service. The little shop was so…read morecalming and pleasant to the eyes.

They have vegan options here! I got the stracciatella and cookies and cream flavors and it was so…read moreso good. This place is super affordable with a small only being $3.50, which I APPRECIATE. A good tasting place and good price, you just can't beat it. Definitely recommend to anyone in the area wanting to fix their sweet tooth. The people at the counter were nice and chill letting me try the different flavors.

extremely friendly staff who are very accommodating and sweet! my coffee was top tier and Starbucks…read moreneeds to up their game. super fast and easy to get in and out of. thanks for the great coffee and excellent service!

Super friendly staff. Easy to get to location…read more Lots of options on the menu. I was a bit disappointed in the peppermint mocha. It was heavy on the mocha. Would totally go again and try something else.

Great place love this store.. janie is awsome person and friendly. Alway nice and clean inside nice…read morepeople

If I could give no stars, I would . Second time I have been here and they're not open on their…read moreposted hours not only on the website but on their door, you can't get serviced through the drive-through or in the lobby because the doors are locked again I say the second time that this has happened. There are cars in the parking lot, so there are employees there. I guess they're just employees there for a paycheck rather than to do their job. If it is a matter of being shortstaffed, then there should be a sign outside, saying that you are opening later and a sign on the drive-through indicating the same thing but there's not so I can only assume it's people who don't want to do their job.