This place doesn't deserve one star! They lie and are incompetent especially the Manager Mat Biggerstaff! They Quit in the middle of the work and would not be accountable! Comsumer beware! Horrible, terrible and spineless! Olive Branch Desoto Collision Center can not repair a skateboard of mine! 9/25-11/15 still not fixed! Another shop will have to complete what they started! Terrible, Horrible read more

I have used De Soto in the past and was satisfied. In July, I bought a new RV and had to change insurance companies. Before changing I called De Soto to make sure that they accepted Progressive. I was told that they did. I now need a repair and am being told that they do not. Very disappointing. read more

DeSoto Collision in Olive Branch truly is great! First of all, they are very friendly, helpful and polite, which is becoming much less common these days. When I had an issue with my paint, they were so great. They got the manager, Matt, and he fixed my bumper up better than new. He actually also recommended a new product to help keep the paint job perfect. Matt was so wonderful to deal with. I'll only go to DeSoto Olive Branch going forward. They stand behind their work. read more

Our car was hit by debris from an eighteen wheeler, needless to say the damAge on the left side of our explorer was pretty bad. Desoto Collision was fast, efficient and the staff was very courteous. They also beat Abbras price. If you need body work for your car, go see them!! read more

Picked up my car after it almost being in the shop for a month and found out they let my battery die in the shop (battery never had a problem prior to dropping my car off) and was informed over the phone that someone jumped it off before giving me the car back and that it was my problem. I will never do business with this place again. read more

My car was damaged while in transport to Olive Branch. My bumper was repaired at this shop had a good experience highly recommend this place. Doug even showed us the old bumper, car looks fantastic! Good customer service! read more

While my vehicle was being repaired at Desoto Collision Center in Olive Branch MS, my dashboard received new damage. The shop did not deny the cracks happened while the vehicle was in their possession; but they are denying they are liable. I agree with the reasoning the shop gave for one of the cracks and thankfully my insurance company finally agreed to cover the expense for one dash panel replacement; however, my contact at the shop emphatically insists my insurance company should cover the full expense since this new damage occurred while they were in the process of the insurance covered repair. Today is the day I received the "final answer" from the shop about my dash. Today I was told that there is no proof the crack was not there when the vehicle was brought to their shop. But wait, I have photos to prove this and I was present when the shop did the walk-thru of my vehicle, hmmm. I had to sign off on all the noted pre-existing issues before they would start work on my vehicle. Did they forget they already admitted the cracks happened while the truck was being repaired? Now the shop has shifted blame to GM, since my model is known for developing cracks in the dashboard. Really? The GM defect just decided to make its ugly appearance at the very moment their technician was doing a repair around and above my dashboard. They must think I am pretty stupid. Today I was informed the owner, Ty Schoppe himself (whose full name I retrieved from the Better Business Bureau website), has been informed on my point of view, and stated Desoto Collision Center is not paying for my dash repair. And on top of that, yesterday I was asked if I was coming to pick up the vehicle. Today I am told they are not releasing the vehicle to me because they have not received the supplement payments from the insurance company yet. Nothing surprises me at this point. I wrote this review hoping that others will read about my experience and reconsider trusting Desoto Collision Center for your next auto repair. read more

Desoto Collision Center - AFTER - Body Shops Near Me - Olive Branch, Mississippi

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My wife's 2014 Acadia was rear ended on 11/28/2018. I called and got everything set up with the other drivers insurance to pay for the repairs. No problems. State farm calls and sets up appointments for me with Desoto Collision to bring the car in on the 12/4/2018 and gave them the claim number. No problem. I call an hour before I leave so I can pick up a rental car while I'm out, by the way, Enterprise also had reservations for a car which they didn't really have. I drive down to Desoto Collision, walk in and the lady at the front desk looks at me and asks if I had an appointment. I told her I just called and was told to bring it in. She tells me they don't have any appointments available until next week. Needless to say everyone knew how I felt when I left. Desoto Collision, I hope you just lost a $20,000 repair because the kid drove right underneath the car and tore up all kinds of stuff. That's not really a one star rating because they don't get a star. And no future business either. Insurance claim holder read more