A few weeks ago, I was in Aurora to pick up some donuts. After fetching them, I remembered that I…read moreneeded some cash for dinner at an eatery in Scarborough. I did a quick search for a Scotiabank. I found this one a block away. Perfect! It was a soggy, rainy afternoon. I drove over to this plaza. It has seen better days. There was a massive store that had shuttered for good across from this branch. I couldn't tell what it used to be. I backed into a parking spot steps away from the main entrance. I walked into the branch to use an ABM. This bank does not have a drive-thru. This branch's lobby was bright and clean. I found three ABMs to my left. I used one of them and withdrew some cash. I have a Tangerine bank card, which works at any Scotiabank ABM. I got my cash. I was happy. The branch was closed for the day, but there were some staff there, likely wrapping things up before calling it a day. I had a good experience here. If I need cash and am in the area, I'd return to this branch. (124)

I was in the bank today at about 3:30pm or so to make a payment by cheque to the Receiver General…read more It was for HST from a Business account. I have been working for this company for over 7 years and have always made deposits and Revenue Canada payments at this branch. Today, I was told that I could not make the payment as I am not on the account. I am not on the account as I am employed by the company on Contract as the bookkeeper. I will never be on the account. I was then told the only other alternative was to open a personal account at the TD. I questioned this as it did not seem to make any sense. The cheque was a business cheque signed by authorized signatories for the business and the cheque was made out to the Receiver General. Why would I have to open an account to pay a bill by a cheque from the company. After not getting any real answer as to why or than it was policy, I left and went to the branch in Newmarket. I had to get this paid as the HST was due and I was not about to open an account. Needless to say I had no problem paying the bill with the cheque I had. I then asked to speak to the manager of that branch to get an explanation for the ordeal that I went through at the other branch. The manager was quite helpful and pleasant and apologized for what I went through. She recommended that I continue to go to her branch with regards to the Business account and that there is no such policy by the TD to open an account to pay a business account bill by cheque. The drive into Newmarket is not far but traffic is pretty bad on Davis at Hwy 404 at the end of the day. My suggestion for the TD is to get all their branches on the same page. I feel that this policy the other branch told me was something that was made up because they obviously had no idea how to pay a bill with a signed business cheque. I can understand a teller not knowing how to pay the bill (newbee) but I sure would expect the person in charge of the place would have a pretty good grasp on how things work.

We made an appointment to create a joint account in the Aurora branch and got help from Samar. I am…read moreso grateful that she handled and completed the complicated and cumbersome process in a kind and professional manner for me and my daughters. I am so grateful and happy to have someone like her in a branch nearby. Thank you!! Samar.

One thing I found out from this COVID-19 pandemic and social distancing measures is that cash is…read morenot dead. Many businesses have instituted cashless payment but having access to the old fashion poly currency is still in demand. I'm just in need of a Green Machine now and this TD Canada trust was convenient.

The bank had a drive-thru. I typically use it to do banking when I'm in the vicinity…read more The drive-thru is narrow and different. You go through a building and around to get to the ATM. You also lose satellite reception if you have a satellite radio. So, I wanted to withdraw money at the drive-thru's ATM. It was out of service. Instead, I parked my car in front of the bank and walked in. It had just closed at 16:00 on a Saturday afternoon. There are two ATMs. The bank is clean and the machines were operational. I got my money and left. (134)

RBCA Aurora continues to be a disappointment. waited in line for over twenty minutes with no one…read moreto greet us or direct us. wanted to do a simple name change. the teller didn't know how. four others stood around and didn't help but instead told me to make an appointment. the branch manager who I've dealt with before and is unfriendly was on a personal call on speakerphone. I was told i had to make an appointment. funny because another RBC branch did it in minutes without an appt. so did TD. RBC SUCKS

I have visited this Scotiabank branch a handful of times when I am in Aurora. It's in one of my…read morefavourite plazas that I frequent often when in this town. I tend to use the drive-thru. It's roomy and straightforward. The ABM has always been operational when I stop by. I have yet to experience any issues (knock on wood!). After attending a fun Yelp elite event the other night in Newmarket, I remembered that I needed to make a deposit. I stopped by this drive-thru, got an envelope, stuffed it with funds, and deposited it effortlessly. There is plenty of parking in this plaza if you do need to go into the branch. I like this branch. (354)

Horrible bank. Absolutely unprofessional and unresponsive. want a manager to speak to, no problem…read more good luck

Judy at the Tower Hill branch just tried to sell the crap out of me... products and services, asked…read morewayyy too many personal questions and just plain was disrespectful of my needs. Never again. Switching banks.