How does the bank always forget to Sign money orders. This is not the first time they have made the…read moresame mistake. Wake up people have your morning coffee or whatever you need to do to start doing your jobs correctly!

That was a rather disappointing visit…read more I had a US check that I wanted to deposit into my US account. I get checks like this regularly and it's been a long time since they had to put one hold. I've been a customer of the bank for 8+ years and any teller can see my history. Well, as luck would have it, the teller that worked with me today wasn't having a good day. Or maybe she felt it was more important for her to be right than helpful. Out dialogue was like a sparring match. And the game was rigged from the very beginning. She was determined to win and today was my day to lose. First, she declared that since it's a US check, the money had to be on hold for 15 business days. 3 weeks! Really? I said that I deposit checks from this company every month and at different branches and they never go on hold. She said she couldn't verify the history since the account was new. Well, that particular account was three months old and some history was there. But if she wanted to see more, she'd just have to look at my other account. It was still not good enough for her. So much ado about a few hundred dollars? Like there was any risk for the bank. Even if the check bounced (which it wouldn't, because it was from a large and reputable company), the bank would get every penny back from me plus the NSF fee! Anyway, will take this check to another branch on Monday. And I've noticed banking fees have gone up significantly over the last year. Maybe it's time to look around. I was somewhat okay paying a bit more to have a bank that didn't treat me with suspicion and distrust. But if they are like every other bank then I can just go with the cheapest. Why pay more?

Came here to get my debit card replaced, not at all crowded. Knowledgeable teller, great service…read more Overall satisfied.

Huge security issue. Be careful!…read more Before July 2019, I had a Power of Attorney added to my account since I was traveling and needed someone to have access to my accounts in case I needed a new card while abroad. When I returned in July 2019 I went into a Scotiabank branch to remove the Power of Attorney (POA) from my account. Scotiabank confirmed that the POA was removed. Today, almost 2 years later, the POA informed me that they still had full access to my account. This was all without my knowledge, as Scotiabank had confirmed with me that this person was removed, when in fact they were not. I called Scotiabank today (June 18, 2021) and asked why the POA wasn't removed. First, while asking my security questions, they ask who the joint account holder was (very unsettling since this person was supposed to be removed 2 years ago). Then, when they inquired about my request they told me, "this person has been removed" meanwhile, the POA could still see all my account details and had access. I let them know once again that the person STILL had access to all my details. (I couldn't see this from my account but the POA could see it from their account). After waiting on hold for a while, I was told that this issue would be directed to the branch to resolve the issue. The branch got back to me to confirm this person was removed with the following message. "The contact center asked me to remove the POA access and I have done so. Please let me know if you need anything else." Their team has handled this situation VERY poorly. Having someone on my account for two years that had access to all funds, unknowingly, is a huge security issue, especially for a bank. Thankfully this person didn't withdrawal any funds that they had full access to and shouldn't have. However, other people in this situation may not be so lucky. I have responded requesting the following information: What caused this issue? Who was responsible for it? And what will be done in the future to prevent such issues? Very disappointed. Be careful before considering banking with Scotiabank, especially if security is a priority for you.