Great flowers but the 15 dollar wire fee should be investigated. Why? I used a credit card.

I have JUST gotten off the phone with this florist and spoke with The Owner. To speak with her was defended by the employee who answered the phone saying: "Unless you tell me your name, I don't know when she can talk to you." I told her "I will wait." Immediately ... she was given the phone. I explained to her what happened with my Mother's Day arrangement that was left on my front porch overnight on Saturday night completely unbeknownst to me any were to arrive. Saturday night's temperatures dropped to 32 degrees. There was a phone number listed on the 'card' for them to call. I was home ALL day. --- NO one knocked on the door! NO one called! She told me verbatim that her drivers are supposed to call, "but" if they 'can't' they are supposed to let me know. I told her I could give her the order number from the card, but she never inquired. I reminded her of a delivery of roses delivered to me 2 years ago, that I called and discussed with her. She and I talked it over that year, as I am a very rational person/understanding person. She offered to replace my order that year, but I explained that no matter what she tried to send 'could' replace what the sender had sent me. She was apologetic and very remorseful 2 years ago. Just today (Monday May 9, 2022) Shelly, continued to defend herself by complaining how it is to have 400+ orders to fill, can't eat, can't sleep and her body hurts because she is overworked trying to fill orders during holidays. Never ... in my life have I spoken to a person who owns a business yet defends her and her drivers' actions by complaining. She said to me, and I repeat: "Until you come here and see what goes on, you won't know." Guess what? I don't have to: I was the recipient NOT the owner!!! SOME PEOPLE DON'T EVEN HAVE FOOD TO EAT, yet you have a job, Shelly I am posting this review for you all to know what this person/owner said to me. To be thankful for the business you have could be humbling and not to complain to a recipient of your product could be rewarding. I am completely appalled! I am in SHOCK! I will make certain that who sent these flowers to me knows to never use this florist/owner again. Furthermore, I live within 15 minutes of travel time from this business who obviously has issues with taking/filling orders, not to even mention speaking with the recipient with some calm/concern/respect instead of disdain because she receives a call about an issue. Every person with common sense knows you don't leave live flowers outside in 32-degree temperatures without any calls about leaving them there. The flowers the person I love sent me are ruined! I received other Mother's Day flowers from a neighboring florist who DID have the courtesy to knock on the door and wait for me to arrive. I will make certain my loved one knows to use the competing florist instead. REPULSIVE! UNACCEPTABLE! PATHETIC! Maybe after Mother's Day orders are complete, Shelly, you can eat, sleep and your body doesn't hurt from filling orders you're blessed to receive ... and then ... you can rehearse what you had nerve to say to me on the phone! --- I'd be very ashamed --- I live close enough to make certain that the MANY people I know in and around this area know what I have just experienced, so they're not treated both the way I was spoken to, and how my loved one was taken for granted. Question for you, Shelly: Would you continue to support a restaurant that you received food poisoning from? Guess what? My flowers are sick ... ... and so am I !!! NEVER ... EVER ... AGAIN !!! ~Take notice people~ read more

I made the mistake of ordering a birthday bouquet online for my wife's birthday. I specifically called the online florist company and was guaranteed that what I wanted was available and would be what my wife would receive for her birthday. Well, unfortunately that's not how that played out. I contacted Shelly directly to discuss and as she pointed out, these online florists have a substitution clause and therefore what she delivered was what was available to her for the day of delivery. While I was on the phone with her she reached out to her supplier and asked if what I was looking for was available and they said yes and she would be in receipt of the flowers the next day. Bottom line here is don't waste your time and money with the online florists, do some homework and find a local independent florist and order through them. Fortunately for me the online florist, www.fromyouflowers.com did refund me my money after I had to get my complaint escalated but again don't waste your time or money online. From now on my business will go to Designs by Shelly and no place else!!!! Thank you Shelly. read more

After having another florist completely botch my order for a prom boutonniere, I went to Shelly's in desperation. Shelly herself quickly made up a lovely boutonniere with what she had available & charged me less than what i would've paid at the other place. I am so grateful for her kindness & professionalism & will go to her for all my floral needs from here on out! read more

Beautiful flowers, creative arrangements and wonderful service. Thank you.

Beautiful store so much to look at. Unique merchandise. Flower arrangements and service are above and beyond any other florist in town. Been doing business for years at shellys. She never disappoints read more

I have been ordering from Designs By Shelly for years and have never been disappointed. The quality of product and excellent customer service is why I continue to be a loyal customer. read more