First off, I have seen a gentleman delivery driver of this company speeding around town, tailgating, and not fully complying with stop or yield signs. I've noticed this a handful of times in just the past month or so. Secondly, the point of sending flowers is to surprise the recipient. When ordering online there is no apparent notification that they will absolutely be calling the recipient to schedule delivery. There is a request for the recipient's phone number, but I never dreamed that they would call and say (word for word in the voicemail) "yea you have flowers and I want to know if you want them delivered and when that can happen." Surprise right out the window. If there was notice that this was practice and that they would not deliver unless they could confirm someone would be at said location- I would have gone elsewhere. Many other places do not practice this sort of "customer service and satisfaction behind our convenience" policy. Additionally, when I realized that my Stepmother had in fact gotten a call about the flowers I was sending her it was after 5:00 pm that her phone registered the voice mail. One voice mail. I called to see why the delivery hadn't happened and they were instantly defensive and didn't care a lick about my being upset. Customer service? Not. They had excuses and stated that the driver "had tried to get in touch with you all day." One voice mail does not "all day" make. My Stepmother had, in fact, been home all day. Soon after my phone call to them, they called her. In the window over the kitchen sink, on speakerphone, is the only way her phone even registers a call or text. She answered and the woman, Carol, began interrogating my Stepmother about why she hadn't picked up her phone or returned the call. When she stated she doesn't get great reception at home they simply said "well we have been calling all day." Untrue. I was standing right there. Then Carol asked if the flowers could be delivered the next day. The response was "Yes that is fine, I am up early and will be here all day. Any time is fine for delivery." The woman said they call to ensure someone will be there, to which my Stepmother replied "Remember I just told you, I do not get great reception here and the call will likely be missed. I am up early and will be here all day. I am saying it is OK to deliver the flowers any time tomorrow." End of story? No. The next morning my Stepmother calls to say "I got a voicemail from them- not sure when they called because my crappy cell phone just stated it was there. They are asking when to schedule delivery! Didn't I go through this with them last night?!" She was frustrated, and rightfully so. She'd had a surgical procedure and gave us quite a scare which is why the flowers were ordered in the first place. Now she had them trying to schedule delivery again after she ensured them that she would be "up early and home all day." I call to cancel the order. A nice woman (who's name escapes me, but she was polite, apologetic, and seemed to care about positive customer service) stated I had to speak with Carol. Well here it goes. Carol gets on the phone and I try to politely explain things and she is up in arms in a heartbeat stating the flowers are on the way, they have to do this, they have to do that, blah blah blah, this is a rural area (like I don't know that by living here)..... And the kicker is I get their point. I understand it, all that had to be done was to notify the CONSUMER upon time of ordering that delivery was not going to happen until they called the recipient to schedule delivery. And I would have gone elsewhere. But I received no apology (aside from the nice receptionist), and got such attitude that I will not ever order from them again. A positive note- my Stepmother said that the flowers were very pretty and very skillfully arranged. Once she got them. I dislike giving bad reviews and it is not in my habit to do so but the lack of customer service and regard to the thought of the recipient drove me to write this. AND the fact that the delivery guy drives like he is the only one on the road. I'll definitely call the police on him next time I see him run a stop sign or tailgate a school bus. Drivers are sometimes a first impression to a company and I should have listened to my first instinct. read more