WDC Appliance replaced the original dishwasher after issues with the first unit. During the…read morefollow-up visit, the technicians explained what caused the scratch on the original dishwasher. Two upper mounting brackets were difficult to install, and when the door was closed, a metal bracket scratched the top. Diana from the service team was very professional throughout the process and her service made the follow-up easy to navigate. I appreciated how WDC handled the replacement and follow-up service.

RUN FROM MOORPARK WDC- DOES THIS LOOK LIKE A RESPONSE TO THE PROBLEM? That is their answer "we…read moreresponded on yelp". Silver lining Chanel in Agoura (store manager) has tried to assist me in everyway possible. But even she cannot get Moorpark to do the right thing. Definitely go talk to her and shop at the Agoura store.

We had an excellent experience from our sales person, Shawnie, to the technicians who moved out our…read moreold refrigerator and set up the new one. They needed to take off the doors of both refrigerators to get them through our narrow kitchen opening. They did a great job in cleaning up after the installation and answering some questions about the new appliance. Jesse, in the Calabasas office was a great help too in answering my questions about the warranty and when to safely move food to the new refrigerator. My husband and I would highly recommend this appliance store from beginning to end. Alli J

I purchased approximately $20,000 worth of appliances for my home in Hidden Hills from Universal…read moreAppliance and Kitchen Center, also known as WDC Kitchen & Bath. At the time of purchase, their salesperson strongly pushed an extended warranty from a company they work with. I trusted their recommendation and have been paying for that warranty for seven years without ever making a claim. Six months ago I finally needed the warranty to repair my Bosch washing machine. It has still not been repaired. The warranty company has done nothing but delay, make excuses, and avoid fixing the problem. A quick look at their reviews shows that many other customers have had the exact same experience. Since Universal Appliance and Kitchen Center, also known as WDC Kitchen & Bath, sells these warranties and makes a commission from them, I went back to the store expecting them to stand behind what they sell and help resolve the issue. Instead, I was treated as if I had to defend myself for asking for help. While we were explaining the situation, one of the salespeople stood there on his cell phone, clearly showing little interest or concern. If a company is willing to take commissions for selling extended warranties, it should also take responsibility when those warranties fail their customers. In this case, Universal Appliance and Kitchen Center, also known as WDC Kitchen & Bath, was happy to take the commission but offered no real support when the product and warranty they promoted failed. Living in Hidden Hills, many of my neighbors invest significant money in high-end appliances and rely on businesses to stand behind what they sell. I will absolutely be sharing this experience with my neighbors and community so they can be aware before choosing where to purchase their appliances. Because of this experience, I will not do business with Universal Appliance and Kitchen Center, also known as WDC Kitchen & Bath, again.

Special thanks to Shayna at the self check on New Year's eve mid day. Your hug meant the world to…read moreme . She saw me struggling with heavy water cases and due to my orthopedics I can't lift heavy things , another woman's husband helped me load them into the cart. They also saw me struggling and helped . The store was packed but two special people need recognition, Annonymous Husband, you were an blessing and your wife is really lucky to have you . Shayna I will take you up on your offer for assistance next time I need a water run. Sometimes good people show up at the right time . I was blessed to have the help. Thank you both .

I had a disappointing experience with manager Ashley regarding a Costco return for an artificial…read moreChristmas tree with LED lights that failed after about 7 years of very light seasonal use. I explained clearly and respectfully that LED lights are generally expected to last much longer under normal use, and that this did not seem like unreasonable wear and tear. What made the experience more frustrating was how strict and dismissive the interaction felt. Instead of focusing on the actual issue, I was questioned about where I do most of my Costco shopping, which felt irrelevant and unnecessary. I stood my ground because I was not trying to abuse the return policy. I was simply asking for fair consideration based on the nature of the product and how lightly it had been used. I have shopped at Costco for years and have not had this kind of experience before. I understand policies matter, but customer service and reasonable judgment matter too. This interaction did not reflect the level of service I usually associate with Costco.

Past few months I had noticed a decrease in quality of sleep and improper recovery mentally and…read morephysically. My old mattress I purchased over 10 years ago and has been great to me for so long; But as my therapist and chiropractor recommended, time to find new support. I always prioritize my health and lately have found sleep to be a vital piece of that puzzle. Admittedly I find myself to be a "value bargain" type but I knew my health was priceless for this purchase. I quickly gravitated towards the Tempur-Pedic brand mattresses. The difference between it and others is substantial. Although at a price. Our salesman, Andy, did a great job at giving us a deal we couldn't resist. Next day we had our mattress delivered to our house! And after night 1 of sleep and day 1 of a nap I am so happy with our purchase! I slept so well and already noticed a difference in relief of joint/back pain. Amazing! Can't wait to sleep again Thank you again Andy. The special stuffed animal for our daughter was also special. Much appreciated!

Absolutely!!! The place to go when looking to purchase the "right" bed for your individual needs…read more Andy at the Sleep Shoppe, is so knowledgeable. Pillows, mattresses, mattress covers, sheets. Ahhhh, so many items from which to choose.... He truly wants you to be satisfied with any purchase you make. He suggests different choices, but not to make a "sale", to make sure you understand the choices available to you. If his store doesn't stock an item, he will make calls and emails to find it for you. Andy asked if we ever thought about an adjustable mattress.... no, we never thought of having one. After seeing the advantages, and the lower than expected cost, we did purchase one. So happy with it! We WILL always go to The Sleep Shoppe for our "sleep" needs. As well as recommending to anyone who is looking sleep products. Thanks so much Andy!!!!!

Steve was very professional and helpful. We had a great conversation! He easily pointed me in the…read moreright direction and my purchase was delivered on time.

In the process of furnishing a couple of guest bedrooms. I visited a couple of other mattress…read morestores and felt totally lost. The salespeople could have been better at guiding a customer who knew very little about mattresses in the right direction. Enter Steve, the owner of 805 Mattresses Pros. He explained the various products that he sells and the benefits of each of them. He took time to go through everything and by the time I was done I knew exactly what I wanted to get for the rooms. The store itself is kind of off of the main streets in Simi Valley but easy enough to find. He has a good selection of mattresses that are priced much lower that the other stores that I visited. It's really hard to justify spending over $5000 on a mattress for a guest bedroom which seemed to be the starting price of a decent mattresses at the other stores.

I came in just to grab a mop and honestly didn't expect much, but I was so pleasantly surprised…read more Every employee I walked past said hello in some way and actually smiled -- not the forced kind, but genuinely kind. You can tell they're happy to be there and willing to help, which feels rare these days. I found what I needed quickly, and the store was super clean and organized. Just a really nice, easy experience overall.

Alex is the best employee I have ever encountered in my life. Not only is she forklift-certified,…read moreshe is very knowledgeable about the store's products. I came in to buy bed sheets (silly me) and ended up spending over $400 on things that I never thought I needed! Alex is truly remarkable and might just be the goat. Wow!

Love this furniture store! Dave Collins is the man! Affordable quality furniture, price…read moretransparency, and great customer service. We received much higher quotes for the EXACT same furniture at Ashley! Yet Dave could get us the exact same product for significantly cheaper. Highly recommend.

Friendly and knowledgeable staff. Helped us quickly to decide on our first dining room table setread more

OMG this place is a God send! Dropped off 12 old cushions and they quickly created patterns and…read morebrand new cushions with new Sunbrella material! Pricy sure...but quality is A1 !

Amazing work, top notch quality!! Had an old patio set…read morethat we refurbished and needed the finishing touches. Boy, they really provided that. Set looks like it came from the showroom, Thank you Anna and David..

We recently completed a full kitchen remodel with Kitchens Etc and the experience was outstanding…read morefrom start to finish. Their attention to detail is truly exceptional--nothing was overlooked, and every decision felt thoughtful and well-executed. Our project was fairly complex, including the removal of a load-bearing and shear wall, which could have been stressful. But Danielle coordinated everything seamlessly. Every contractor she brought in was highly skilled, professional, and clearly at the top of their game. We were initially told the project would take about three months, and impressively, they delivered right on schedule. That kind of reliability is rare and greatly appreciated. The end result is a beautiful, functional space that we genuinely love and enjoy every single day. Special shoutout to Mindy, Taylor, Chris, Hector, Chris (carpenter) and Ryan. We would absolutely recommend them to anyone considering a remodel.

Kitchens Etc. completely remade our kitchen and laundry room. They did a fantastic job! Danielle…read moreand Mindy were outstanding, invested in the outcome, and enthusiastic throughout the process, making the vision come true. All the people on site who did the work were skilled in their trade and professional. Danielle was great at keeping me informed of the schedule, and the entire remodel was done within the timeframe discussed. If you want to remodel your kitchen, bathroom, laundry room, or your entire home, Kitchens Etc is the place you should call.

Came to the store to find a specific kind of tape. I'm not handy, so I needed help…read more Found Ian first, and he was incredibly helpful- and exceptionally knowledgeable in other departments besides garden, which is where I found him. He gave my kids special attention, answering all their questions and gave them a little tour as he took me to find what I needed. Above and beyond for sure- wherever we go, employees often overlook them. 100% recommend Ian for whatever your needs are at Lowe's Simi Valley!

Despite having good selection and good prices im having to give this place 2 stars for the customer…read moreservice. The staff here actively avoids taking to the customers. When trying to check out at garden center, Miguel, Santi, and the cashier herself chris Took over 15 minutes checking me out and made an entire line because the person in front of us had an item that wouldnt scan in! Does every wrong barcode cause a 15 minute backup that's ridiculous Get your act together as someone who's been coming here for a long time to the garden supplies I will appreciate Home Depot's more expensive prices for their better service