Avoid at all costs! Absolutely scam artist! They charged me…read more$10×4=40 for a truck surcharge? !?! $144 dollars and hour overtime after 6 hours?!?! See you in court:) bad business here!!

Do not do business with Carlson Bros. They will flip flop on price. They will charge you for…read moreservices that you decline. They will jerk you around for a week and a half before they get part of the job done. We opted to do the rest of the job ourselves but the charged us anyway even after they affirmed that the work we did was up to code. Take your business elsewhere.

I hired Stone Plumbing based on their positive reviews for several smaller jobs before they did a…read morefull replumb of my house. They are much more expensive than other companies, but I am okay with that in exchange for high-quality work and customer service. Things were good at first...until they weren't. Overall, I received substandard workmanship that resulted in flooding, thousands in damages, and a company that hides behind insurance adjusters rather than standing by their work. On Christmas Day, a kitchen faucet burst, flooding my first floor and basement. It turns out they screwed the water line to a drafty, single-pane basement window frame instead of structural framing (see photos). The pipe froze as a result of this foreseeable installation error, causing the flood. No one was home, so over $800 in water poured through the house before it was discovered. They made a low-ball offer to settle in exchange for signing a release of liability before turning it over to their insurer, who is refusing to pay for restoration costs, which approach $10,000 so far. Worse, the brand-new plumbing emits periodic loud noises that the company cannot diagnose or fix. One is a banging sound in the shower and the other sounds like a ship blowing its horn...except it comes from the wall behind a toilet. Other contractors also could not diagnose the problem, leaving me with new plumbing that sounds very old. I also paid them to fix a leak coming from a kitchen sink. When it continued to leak, they charged me again, saying it was a "different section" of the same pipe that was leaking. I was skeptical but paid again. Each time I had to open and close a wall to access the pipe. When it kept leaking, they said they would charge me a third time if it's yet another section of the pipe leaking. I hired them to diagnose and fix the leak, not engage in "trial and error plumbing," charging me each time until they got it right. Worst of all, the pipe continued leaking into my wall before I realized it wasn't fixed, likely causing mold and rot that I'll discover years from now. I should have been wary when the person I was working with suddenly left the company before completing the work they quoted me for. Now, I continue discovering shortcuts and mistakes their replacement made, and I suspect there are still more problems. I am not sure how my experience is so different from their online reviews. The sheer number of problems I've had is staggering; it's the kind of performance you expect from an unlicensed amateur, not a premium-priced professional. I will update this review if there are meaningful developments. But if you value your property, time, and money, I would proceed with caution when hiring this company.

Stone Heating and Plumbing are the go to for heating and plumbing needs…read more I've had the pleasure of working with various staff and they are professional, knowledgeable and very responsive. In a property management role I trusted Stone Heating and Plumbing for multiple building plumbing and heating projects. #waytogoteamstonestaff Patty G.

We have had problems with our furnace, off and on for the last 5 yrs. It is19 yrs old and broke…read moredown 2 times in 10 days after Thanksgiving. We decided to replace it and accepted Twin Ports Custom Climate's bid. They offered a high efficiency wall hung boiler for the same price a competitor offered a 85% efficiency unit. It took about 2 weeks to get scheduled for the project. It was cold out and was a two day job. The disruption was minimal as the first day prep work and venting was set up. The next day a crew of 4 came out and 8 hrs. later our new furnace was operating and the mess cleaned up and removed. The installer's were friendly, professional and kept me informed about their progress. We are very happy with our new furnace and the job was completed exactly as we were told it would be. I would recommend using TPCC for a furnace servicing and replacement.

We bought a new cooling and heating system from these guys. We are well pleased with the salesman…read more(Jeff) and the installation techs ( Eric and Justin). They all were friendly and provided top notch customer service. Definitely use this company and request the guys if you want an overall pleasant and informative experience!

One zone of our heat went out, and they weren't able to get anyone out to us, but a gentleman…read morecalled me back and was kind enough to FaceTime me and walk through some problem solving steps. We ended up having another company come because they could get here sooner and we are facing a brutal cold snap and couldn't wait, but I would definitely recommend NorthStar to anyone they're able to get to! (We are about an hour away from them)

Northstar installed central heat and air less than two years ago and now the compressor is dead. We…read morecalled to get it fixed and they couldn't come out for 3 weeks. We called ASP and they came out and checked the system and discovered the bad compressor. We called back to Northstar and they really didn't care. So now the entire system needs to be replaced. Please don't use Northstar.