I hired Stone Plumbing based on their positive reviews for several smaller jobs before they did a full replumb of my house. They are much more expensive than other companies, but I am okay with that in exchange for high-quality work and customer service. Things were good at first...until they weren't. Overall, I received substandard workmanship that resulted in flooding, thousands in damages, and a company that hides behind insurance adjusters rather than standing by their work. On Christmas Day, a kitchen faucet burst, flooding my first floor and basement. It turns out they screwed the water line to a drafty, single-pane basement window frame instead of structural framing (see photos). The pipe froze as a result of this foreseeable installation error, causing the flood. No one was home, so over $800 in water poured through the house before it was discovered. They made a low-ball offer to settle in exchange for signing a release of liability before turning it over to their insurer, who is refusing to pay for restoration costs, which approach $10,000 so far. Worse, the brand-new plumbing emits periodic loud noises that the company cannot diagnose or fix. One is a banging sound in the shower and the other sounds like a ship blowing its horn...except it comes from the wall behind a toilet. Other contractors also could not diagnose the problem, leaving me with new plumbing that sounds very old. I also paid them to fix a leak coming from a kitchen sink. When it continued to leak, they charged me again, saying it was a "different section" of the same pipe that was leaking. I was skeptical but paid again. Each time I had to open and close a wall to access the pipe. When it kept leaking, they said they would charge me a third time if it's yet another section of the pipe leaking. I hired them to diagnose and fix the leak, not engage in "trial and error plumbing," charging me each time until they got it right. Worst of all, the pipe continued leaking into my wall before I realized it wasn't fixed, likely causing mold and rot that I'll discover years from now. I should have been wary when the person I was working with suddenly left the company before completing the work they quoted me for. Now, I continue discovering shortcuts and mistakes their replacement made, and I suspect there are still more problems. I am not sure how my experience is so different from their online reviews. The sheer number of problems I've had is staggering; it's the kind of performance you expect from an unlicensed amateur, not a premium-priced professional. I will update this review if there are meaningful developments. But if you value your property, time, and money, I would proceed with caution when hiring this company. read more

Stone Plumbing & Heating - One screw into the window frame and another placed in bracket but not attached to anything - Plumbing Near Me - Duluth, Minnesota

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Stone Heating and Plumbing are the go to for heating and plumbing needs. I've had the pleasure of working with various staff and they are professional, knowledgeable and very responsive. In a property management role I trusted Stone Heating and Plumbing for multiple building plumbing and heating projects. #waytogoteamstonestaff Patty G. read more

I call this company whenever I have a plumbing issue. They have worked on 3 different projects to put in a tankless water heater, to fix a radiator valve and to install a new radiator in a bathroom. They are professional and thorough. read more

Bjorne was fantastic! Did great work and was efficient and friendly! Explained everything as he progressed through the job. Would definitely recommend! read more

We have had amazing service from the people at Stone Pluming! Our Boiler, water heaters, and ancillary building heater are completely cleaned and serviced at the end of each heating season. We've been impressed by each of the professionals that have answered specialty calls. The most recent over the top service call was in response to a desperation call after 11:00 p.m when our boiler quit on the coldest night of the year. Eric was here promptly, trouble shooting the problem, and not leaving until he was assured we had heat! This is a highly professional and motivated team, who earned my 5 star rating on every single service call we've experienced. read more

This company came highly recommended to us by one of the top contractors in the area when we were entering into a major home remodeling project. All of their work was done in a prompt, professional, thoughtful and trustworthy way. Since that project was completed, Stone Plumbing has been our choice for additional plumbing work as well as for annual boiler inspection, valves and heat piping inspection and any small jobs that need attention. They are prompt to respond when requested and are thoroughly reliable. It is a pleasure and relief to have such a company available. read more