We had the worst possible experience in our dealings with Design and Interiors at Los Altos. Quality of products and service is very pathetic. We ended up dealing with 4 different designers in as many years. Either the designer quit or was working on 'bigger' projects than ours to give us any time, or did not address our needs, forcing us to start the whole process again. But the real problem was after 3 to 4 months of wait time, the products (especially Sofas) arrived with obvious defects. With one sofa (TRS), even after 2 iterations, we still ended up getting a round arm sofa when we had ordered square arm and this after 2 years of going back and forth on that piece. Chipped headboard for bed, wrong office chair and bar stools, defective sofas, the list goes on.... For the defective items, the response was it is the design company's problem not Design and Interiors. Though the store manager was sympathetic and felt sorry, he could not do much. After 6 years of going back and forth (due to store credit, they refused to give us money back even though it was manufacturing defect), finally we decided to call it quits. We will not recommend this store to anyone. In the meantime, we also purchased some furniture at Flegel's and are very happy with the products and service. We got exactly what we had ordered and on time........... read more