On March 2nd, I called Brad as a result of a referral I got from a Door & Trim store I visited. Luckily, I got a hold of Brad on the first try that time. As always, he was very nice on the phone. Seemed knowledgeable. So I scheduled an install for his first available date, which was 5 weeks out on April 6th. (Doing a new home build, it has been critical to schedule/ coordinate timing of contractors in advance to ensure steps get completed in the right order.) Given I had no prior experience working with Brad, between 3/2 and 3/31, I made no less than 5 attempts to contact him (texts and voicemails) to reconfirm our 4/6 install date, the agreed upon pricing, and coordinate delivery timing for the 30 windows and slider doors. Finally, Brad answered the phone on 3/31. Again, had a pleasant conversation in which Brad said everything was good for 4/6. We still had an open issue with respect to delivery timing and pickup (at Home Depot) of some of the windows that I needed his help with. Given how hard it was to get a hold of him, I asked him "what's the best way to get a hold of you to coordinate these last details?" He said "definitely send an email; Kristy in the office answers all of our emails". So I did exactly that. I advised Kristy by email on 4/1 that we did in fact need help moving a handful of windows to the new house site and asked what time Brad could meet us the morning of 4/6? Instead of helping with this final detail, Kristy single-handedly blew up the entire install schedule by saying, "Brad's first available date isn't until 4/15 or 4/16." Thats it. Nothing else. No joke! I replied and explained that not only had I scheduled 5 weeks in advance but also re-confirmed with Brad himself the day prior. I got no response. Literally just that one, curse email from Kristy. I sent another email trying to get more information as to what could possibly be going on to cause the two of them to be so disconnected with each other and ultimately to be so unprofessional towards me. Brad never showed up on the 6th...causing me all sorts of headaches due to the domino effect the delay caused. I tried reaching out to him again...he doesn't answer the phone, doesn't respond to texts, voicemail box is full. Nice work! As for Kristy, I have zero respect for unprofessional people like her. She obviously couldn't care less about the fact I waited 5 weeks for an install date and the fact she was utterly not on the same page as her colleague.
Beware of the few positive reviews, they may very well be fabricated. read more