Thank you so much for the Veneers Dr Kwon, they look incredible! And thank you so much for taking…read morethe time to explain everything to me, I am so pleased and happy with my new look, I'm happy to smile again!! I'll be back for my 6 month cleaning soon!!

Came in here with a broken tooth that ended up needing a crown. I was highly appreciative of the…read morekindness that was shown and how comfortable I felt. Very nice office and kind doctor. Thank you Dr. Kwon for being so gentle and patient with me! I would highly recommend your office to my family and friends!

i am an anxious dental patient. I moved right before COVID and it's taken me longer than I want to…read morefind a dentist. Its been way too long since I had my teeth cleaned. Not easy for me or the hygienist. Jenny was completely up to the task tho. She was gentle, was as good as anyone I've ever had in the novocaine injection and she was very understanding. She communicated what to expect and repeatedly checked in to see how I was doing. The entire experience could not have been better. They don't take insurance which was ok for me b/c I don't have it, but it could make things harder for those who do.

They Care! Thank you Dr Shannon and Team for getting me…read moreturned in the right direction and relieving me of my pain.

Let me start by saying I am terrified of the dentist. I went in to have some fillings etc but ended…read moreup needed an implant. They took care of me and understood my anxiety which is very high while in the chair. They were very gentle and I could not say more good things about them. My anxiety is still very high but it is much easier than the first day. All said I highly recommend them for anything you need. If you are scared like I am don't be they are very cool about it. Now for the front office which usually the worst part of any medical experience. Most of the staff are very nice and professional. I can only think of one person that was a bit rude but not as bad as some I have met over the years. I will 100% leave and never come back if the front office staff is rude or unprofessional because they reflect the work environment. By far the best office staff I have met in a dental office. The billing office knows their stuff. I can tell you other dentist offices in this town know very little about insurance and the complications it can be. Not here they have been rock stars not one single issue ever. If you want good care then come here. Take it from me I am the biggest baby when it comes to the dentist. It take a lot for me to trust them which is rare. But when I do they are stuck with me. Sorry I don't have pics to post you don't need to see my nasty cavities get your own then go here to get them fixed.

Literally, the worst dental care I've ever experienced. I went here for years. Every visit,…read moremysteriously, I had more cavities. The practice of prescribing antibiotics prior to procedures was extremely controversial in light of what we now know concerning gut health and overall health risks. This place has ruined my dental health and I have now spent thousands of dollars in repairing my teeth at another dentist in town. Metal fillings replaced. Cracked teeth needing to be fixed and crowns replaced just to name a few. This dentist ruined the dental health of my ex wife as well through out the 16 years of marriage I witnessed thousands of dollars in dental work that resulted in tooth loss, and dental problems. This is the worst dental practice in the entire area. Avoid at all costs.

I highly recommend this office: very professional, super nice environment, the entire staff is…read morewelcoming and personable. I've been in 30+ dentist offices in the past 40 years or so, all over the world, and this is the best! I also very much appreciate the fact that, at an initial assessment, they took the time to really listen and understand the issue(s).

The Fibonacci Office is the premium role model of what the Best Dentist Office should be like ~ Or…read moreperhaps it is the Luxury 5* Resort version of Dentist offices!! Warm & welcoming, you're always met with a kind greeting by the staff AND the decor, as it feels like a very relaxing beautiful home. And as an extra-ordinary touch, you might have your hands dipped in wax & placed in warm mitts before you go back and asked if you'd like to watch a movie during your time there! Best of all, they are very particular about the work they do ~ perfectionists, which is ideal for dentistry. It's impressive.

I went in to get a general cleaning and checkup. They immediately recommended an aggressive…read moretreatment plan that included two visits for deep cleaning. I have never had any dentist suggest that I have any problems with my teeth or gums. I found them to be too aggressive and decided to not go forward with this office. I do not recommend this office.

Senior Citizens beware unless you have a stash of cash you do not need. You be the judge, but make…read moresure you have a lot of money to go here. I was referred to this place by a friend. I called in because I broke a tooth and that is what I wanted to see Dentist about. After $388 in full mouth Xrays and imaging, I was first given a $15k bill to fix everything then after asking how much was if for what I came for and I was told $3500 or $5500 to bridge or replace the tooth. I was presented with no other options. Now I have $622 in insurance left, my friend is no longer my friend, joking. But I do have this ripped off feeling after waiting a month and them just doing X-rays. I wonder how many people go and just get x-rays and never come back, because of the prices?, I mean besides me? Building and staff are nice. The person giving me the quote was not surprised when I said I could not afford it, and just smiled when I walked away without giving me other options. Cannot tell you how good they are, but do know they are priced outa this world of reality.

Howdy -- we've been patients at Lakeside Dental for about 2 years. Unfortunately, I believe we are…read morenow forced to move on. Honestly, I think this is for the best, and here's why. I came to Lakeside Dental after being a patient here before, even receiving a root canal in the past. This time, I was in severe pain after battling symptoms for months, hoping for answers and relief. Instead, I was met with a dismissive attitude, no empathy, and a quote that was far higher than a competitor's. Through a second opinion, I later learned I actually needed three extractions, two failed root canals, and a cracked tooth--all of which are now being replaced with implants. At Lakeside, I was told it was "just one failed root canal" and that it was infected. This was presented as the explanation for the headaches, sinus issues, and flu‑like symptoms I'd been experiencing off and on, missing work, and seeing my doctor without answers. I had a cleaning scheduled, the pain had become unbearable in the days leading up to it. At the appointment, after X‑rays, I was told I had one failed root canal and until I decided how to proceed, I would get no antibiotics, no pain medication, and no treatment unless I paid $4,000 upfront--even for a simple extraction. I was told, "we can accept two payments, but it must be paid in full before removal." Sitting in the chair in pain and being told this, felt frustrating but I understand . That night I went to the ER, where I was finally given pain medication and antibiotics to hold me over until I could see another dentist. A few days later, I got a second opinion. That dentist actually listened. He found the real source of my pain--a cracked lower molar, not the upper tooth Lakeside focused on. He also diagnosed two failed root canals, one of which had been done at Lakeside the previous year. He charged $900 per tooth after insurance, worked with me on getting it done right and made sure I had an understanding , gave me antibiotics, and removed the cracked tooth. My pain was gone immediately. If I had followed Lakeside's plan, I would have paid $4,000 to remove the wrong tooth, then another $4,000 for the actual tooth causing pain, and another $4,000 once the second failed root canal was discovered--a total of $12,000 out of pocket after insurance. Instead, my second provider resolved all three teeth for about $4,000 total After insaurance Meanwhile, Lakeside continues to act like they don't understand my frustration. I didn't initiate contact--they reached out to me about scheduling repair work. I responded that I went with a second opinion and explained why. now we're multiple texts and getting into emails, the office keeps boiling this down to a "miscommunication" over $4,000 with insurance vs. $6,000 without insurance. That completely misses the point. The real issue is that I came in sick and in pain, and was dismissed. I even had to go to the ER the same night after my appointment, adding another $2,000 to the cost of being ignored. a month later, I was texted again asking when I wanted to schedule repair work, i responded i went with the 2nd option and why and the replies were basically, "well, we were $4k." To me this is not just about money But a $12,000 difference is huge . And more importantly having the right tooth addressed ! Imagine buying a car that's exactly the same as the other one. Not only is it $12,000 more affordable, but it also comes with amazing customer service And when you have a problem with the car they fix the right parts. The issue is that I came in sick and in pain, and was dismissed. Without a second opinion, I would still be suffering. Out a bunch of money right before holidays . Even looking at my chart, Lakeside only noted one failed root canal, while the second opinion discovered more. This is not just about numbers--it's about me as a patient. That is the core of my complaint, and why I cannot recommend Lakeside Dental. I gave two stars because I appreciate a clean facility and the friendly staff. However, they lost a point on customer satisfaction, another on price, and another on the back-and-forth messaging.

Below average for dentist services??? Yeah, me too, I had to score lower here too. They took films…read moreand said, " It all look good." I got an average cleaning. I'm new in Moses Lake, was referred here by a insurance medical broker. I'll have to update that broker next time. Customer service there is not friendly or helpful. So the dental hygienist says on my way out of her room, " see you in 6 months." The dentist that checked my teeth was alright. So why the low score? Well, I decided after 6 months to try another dentist. The dental assistant takes the whole month films, and she sees a gray area near the bridge in the upper left side. The dentist comes in and looks at the films and looks in my teeth. He then announces that I have a cavity that has formed in an area that one would have to be blind not to see. So I tell him about my visit to Lakeside Dental last fall, he says, "hmm, I do not know why they didn't see this cavity." The cost of this replacement of the bridge and addressing the cavity is to the tune of $ 5,000 dollars! So I just wanted to let all you know out there what happened to Mr. I will never recommend Lakeside Dental Services to anyone.

The happiest most professional business that I know of in Ellensburg. Very knowledgeable. Very…read moreencouraging. Great eye contact. And I truly trust them to help me make good decisions for my treatment and my future!

Ok so I live in Texas- was visiting Cle elum had a sore spot on my dentures. Both had been relined…read morein the last 6 months but upper wasn't right. Robert saw me quickly and we agreed to reline both- didn't discuss price. In Texas it would be 450-600. I got them back same afternoon BUT he charged me $1,200.00. He had done some great work but I'm back in Texas and have spent over $300 getting them adjusted for new sore spots. Guess he "saw me coming ". Does great work but I think I got ripped off big time

I LOVE these people! They took great care of me, got me in the same day and took care of my pain…read more They helped with the insurance issue so my dental care would be covered. When the doctor numbed up my mouth I felt nothing! I felt nothing for hours! They helped with financing and made me an appointment for the next week with the hygienist. I even made an appointment for my daughter.

Aspen Dental in East Wenatchee, Wa. Avoid! Run! My…read morecomplaints go far beyond what I will say here. There were multiple issues with dentures. My issue today is that after the gigantic dentures I was sent home with, prevented me from ever eating a meal with them. After 2.5 years now of dicing up food and eating without teeth, I went to our local denturist in town. He took one look at them and discovered that bottom teeth on one side did not line up with upper teeth on the same side! They are digital poorly made dentures he said. It is no wonder these caused so many issues with actually eating a meal. They actually sold these to me for several $1000's of dollars knowing full well they were defective. I called to see if I could get them repaired. Oh yes you can do that they said but you will need $150 exam. NOT.

Casey Coulson is an outstanding dentist. Friendly and very knowledgeable . His office staff is…read moreoutstanding as well!

We found this practice when we moved years back . Amazing customer service every single time. I…read moremean every. Single. Time. They really listen to all concerns . They will move all possible to work in any emergency which is so welcoming as a mom of 4. My son is special needs and immediately felt comfortable (as you can with a dentist) he has allowed major work to be done and calmly too. Very thankful momma . We travel well over an hour to see this practice. Worth every mile . Thank you !

I love going to Dr Knapp! Him and his team always make me feel comfortable and calm. I enjoy the…read morecare I receive at his office. Thank you for always listening to and understanding my needs.

Dr. Knapp and his entire staff are the VERY BEST! I have been going to Dr. Knapp for many years…read moreand having nothing but praise for him. What I like is that he keeps up on all the latest in dental work and all his equipment is very up to date. Just a great dentist and staff, very caring . I highly recommend Dr. Knapp for any of your dental needs. Carla B