Howdy -- we've been patients at Lakeside Dental for about 2 years. Unfortunately, I believe we are now forced to move on. Honestly, I think this is for the best, and here's why. I came to Lakeside Dental after being a patient here before, even receiving a root canal in the past. This time, I was in severe pain after battling symptoms for months, hoping for answers and relief. Instead, I was met with a dismissive attitude, no empathy, and a quote that was far higher than a competitor's. Through a second opinion, I later learned I actually needed three extractions, two failed root canals, and a cracked tooth--all of which are now being replaced with implants. At Lakeside, I was told it was "just one failed root canal" and that it was infected. This was presented as the explanation for the headaches, sinus issues, and flu‑like symptoms I'd been experiencing off and on, missing work, and seeing my doctor without answers. I had a cleaning scheduled, the pain had become unbearable in the days leading up to it. At the appointment, after X‑rays, I was told I had one failed root canal and until I decided how to proceed, I would get no antibiotics, no pain medication, and no treatment unless I paid $4,000 upfront--even for a simple extraction. I was told, "we can accept two payments, but it must be paid in full before removal." Sitting in the chair in pain and being told this, felt frustrating but I understand . That night I went to the ER, where I was finally given pain medication and antibiotics to hold me over until I could see another dentist. A few days later, I got a second opinion. That dentist actually listened. He found the real source of my pain--a cracked lower molar, not the upper tooth Lakeside focused on. He also diagnosed two failed root canals, one of which had been done at Lakeside the previous year. He charged $900 per tooth after insurance, worked with me on getting it done right and made sure I had an understanding , gave me antibiotics, and removed the cracked tooth. My pain was gone immediately. If I had followed Lakeside's plan, I would have paid $4,000 to remove the wrong tooth, then another $4,000 for the actual tooth causing pain, and another $4,000 once the second failed root canal was discovered--a total of $12,000 out of pocket after insurance. Instead, my second provider resolved all three teeth for about $4,000 total After insaurance Meanwhile, Lakeside continues to act like they don't understand my frustration. I didn't initiate contact--they reached out to me about scheduling repair work. I responded that I went with a second opinion and explained why. now we're multiple texts and getting into emails, the office keeps boiling this down to a "miscommunication" over $4,000 with insurance vs. $6,000 without insurance. That completely misses the point. The real issue is that I came in sick and in pain, and was dismissed. I even had to go to the ER the same night after my appointment, adding another $2,000 to the cost of being ignored. a month later, I was texted again asking when I wanted to schedule repair work, i responded i went with the 2nd option and why and the replies were basically, "well, we were $4k." To me this is not just about money But a $12,000 difference is huge . And more importantly having the right tooth addressed ! Imagine buying a car that's exactly the same as the other one. Not only is it $12,000 more affordable, but it also comes with amazing customer service And when you have a problem with the car they fix the right parts. The issue is that I came in sick and in pain, and was dismissed. Without a second opinion, I would still be suffering. Out a bunch of money right before holidays . Even looking at my chart, Lakeside only noted one failed root canal, while the second opinion discovered more. This is not just about numbers--it's about me as a patient. That is the core of my complaint, and why I cannot recommend Lakeside Dental. I gave two stars because I appreciate a clean facility and the friendly staff. However, they lost a point on customer satisfaction, another on price, and another on the back-and-forth messaging. read more

Below average for dentist services??? Yeah, me too, I had to score lower here too. They took films and said, " It all look good." I got an average cleaning. I'm new in Moses Lake, was referred here by a insurance medical broker. I'll have to update that broker next time. Customer service there is not friendly or helpful. So the dental hygienist says on my way out of her room, " see you in 6 months." The dentist that checked my teeth was alright. So why the low score? Well, I decided after 6 months to try another dentist. The dental assistant takes the whole month films, and she sees a gray area near the bridge in the upper left side. The dentist comes in and looks at the films and looks in my teeth. He then announces that I have a cavity that has formed in an area that one would have to be blind not to see. So I tell him about my visit to Lakeside Dental last fall, he says, "hmm, I do not know why they didn't see this cavity." The cost of this replacement of the bridge and addressing the cavity is to the tune of $ 5,000 dollars! So I just wanted to let all you know out there what happened to Mr. I will never recommend Lakeside Dental Services to anyone. read more

l received a bill for $105 6 months after the procedure because they screwed up the insurance part. Most businesses when they screw up eat the costs. read more

Great place for dentures,people that work there helpful and always smiling. Great place to take your family..

Absolutely appalled with this Dentist office. Originally went for my appointment a few months ago. Great service, TERRIBLE receptionist upon exit. Completely swollen and infected wisdom teeth. Was given antibiotics and no pain relief. Was treated terribly when I asked for some. Have you ever had tooth pain?! It's awful. (Extra Tylenol is not hard to prescribe) Was told I would be contacted to schedule to remove them. 2 months go by.... countless voicemails, online contact AND NO REPLY!!! Finally made it to a receptionist today and apparently the rude demeanor is their normal. She told me the woman meant to remove my teeth quit. WHY WOULD YOU NOT CONTACT YOUR CLIENTS?! She also informed me that I've missed too many appointments and that's why they never called me. IVE ONLY EVER HAD ONE!!! Was never called to schedule. I informed her of this and she refused to look into it. Refused to schedule me and not even an apology. Absolutely a joke of a dentist office. Who treats their clients like this?! Called another office and was scheduled for surgery in two days, phenomenal customer service and THEY were extremely apologetic and disgusted for this dentist offices practice and treatment. What could have been simple turned into oral surgery due to their negligence and dis service. Don't bother supporting this practice if your value customer service and quality interactions. Also posted a review on Google. read more

I signed up as a patient a couple years ago but I do feel as though the hygienists at this location are hit and miss. Some are very pleasant and others are very rude. I declined an x-ray on my last visit and the hygienist was very unpleasant about telling me they would not do future cleanings without doing the x-rays. I told her that I'm sorry but I have a friend dying of cancer that started in his jaw and he thought it may have been the x rays he got on his dental visits that could have contributed. She proceeded to tell me that "your friend didn't get mouth cancer from x-rays at the dentist" which she knew absolutely nothing about and had no business making that comment in the first place. I respectfully declined rescheduling with this dentist and am pursuing another professional for my services. If your reading this, I recommend you do the same. read more

I like many people are not a fan of going to the dentist, but if I have to go, Lakeside is definitely the place to go to in Moses Lake, staff is super friendly, appointments are easy to get, I was even late for my first appt and they were nice enough to call me, I was able to make it there fairly fast and they were super nice about accommodating me even though my tardiness could've made it hard. The dentist himself is super nice. My next appt., on the cleaning, had the same experience, they answer questions, are helpful and courteous. I am recommending them to everybody I know. read more

For the most part the doctor and the employees are great. However it takes just one person to ruin an experience. In my experience I had a dental hygienist who was condescending. She was upset with me because I did not want to purchase fluoride. Really it shouldn't concern her. I am a college student and an extra $40 expense is a lot. She then was extremely rude to me telling me I needed to floss more but then when the dentist came in he told me everything looked great and to keep doing what I was doing. Obviously I trust the doctor more. Then she was scheduling my next appointment and I was trying to explain to her that the time and date she was giving me would not work out but she would not work with me to find another date/time. Now it's been six months since the scheduled appointment and I have not been able to get in. I've called at least once a month since September and still no appointment. read more

I was a patient of Miller for years, I spent a lot of money with him, and I have to admit that all people in the office are efficient and friendly, however, the first time a problem arose and Dr Miller couldn't or wouldn't get it right, he sent his assistant in to tell me that he would refund a percentage of my money and to go find another dentist. He left me with no top teeth and sent me on my way. How professional, how 4 year old, I'll have a temper tantrum now. I'll never recommend him to another person. He should be ashamed of himself read more

I had a difficult time finding a dentist once mine retired, but the search ended at Lakeside Dental. My teeth were in dire need of professional attention when I first made an appointment with Dr. Brad Sorenson approximately six years ago. Now I live in Bellingham, WA, yet I continue to have regular check-ups with Dr. Sorenson in Moses Lake. He has earned my trust; he has never suggested unnecessary work, and all dental work that he has done has been superb. He is a true professional who cares about his clients, and the proof is in the excellent health of my teeth. I am so glad that I did not settle on a dentist until I found the best! read more