Love this place. I come here to fill our water jugs and sometimes get a thrifty ice cream cone…read more Service is always good and we never have to wait in a long line. Def recommend!

There hasn't been any new reviews for this place in over 2 years and you will learn why…read more My wife and daughter tagged along with me for an ice cream outing on 12/8/24 Sunday afternoon. The business name on the exterior store front actually says "Water & More" so don't come here looking for "Neptune's Waters" as listed on their Yelp business page. There's plenty of parking, it's shared parking with multiple businesses in a strip mall setting. A few doors down is Goodwill and you can't miss that. Inside of this place is completely hole in the wall vibe. If you've ever gone to Tijuana Mexico for dental services like I have and had to sit in their waiting room lobby, this is that kind of vibe. Forget the nice ambience you've seen at Coldstone Creamery or Baskin Robbins, this ain't it so be prepared. If Chef Ramsay from Hell's Kitchen had a restaurant rescue episode and they were doing ice cream shops than they would NEED to come here. The interior of this store has the same level of appeal as a Chevron gas station public restroom. I hope they will change this. Older 2+ year reviews show nicer IKEA type of furniture pieces in store but that's not the case now. Currently, it looks like they went to Goodwill next door and got the most run down furniture pieces they could find and took that into their own store. This was our very first time here so we had questions. We asked about sizes, pricing and flavors. The worker was a female high school looking person. The questions we asked were weakly answered in a bare whisper tone even though there was a live TV in the background that superseded the workers whispering tone. Not sure if she was trying to be girly cute or win the most unprofessional worker of the year award but she was definitely NOT wanting to be working there. She might as well be wearing a shirt that said "I H8 my job" as this already showed in her face and demeanor. We would have been better served by a robot drone than this live person. If you think you're having a great day and nothing can change your mood, than please come here and experience their customer service. It will make you think twice about that good day you're having. So she wasn't exactly rude but simply unfriendly. Maybe we interrupted her social media livestream before we entered the store, who knows? We are a couple in our 40's with a teen daughter, a typical family from Hawaii. Why couldn't we at least get a "hello how are you guys doing?" from the high school looking worker. Did we look like Puff Diddy henchman white party recruiters to her? No we're not but she was socially awkward like we were. Truly weird. Why put her in front to interact with your customers? Place her in back of house duties instead. Let her interact with dirty dishes and taking out the trash instead. Look at my profile pic, I don't give out Puff Diddy vibes, neither does my wife or daughter. Tell your high school worker to pretend that all customers are Justin Bieber and that will mentally prepare her high school mind for correct customer interactions. So finally the ONLY good part of this review: they really do have a great selection of old school Thrifty's ice cream here. All the good flavors you can think of: Butter Pecan, Strawberry Cheesecake, Pineapple Coconut, Chocolate Mint, Chocolate Chip, Cotton Candy, and many many more. Thrifty's ice cream is the best of the best!! The only people who will understand this is the older generation. If your generation played Nintendo and Sega Genesis video games, than you know what I mean. This was the best ice cream back in the day and in my opinion still is awesome. So will I come here again? Yes, I will but strictly only for the ice cream. They do sell other things like filtered water, milk shakes, floats but we only got the ice cream. I highly highly recommend the ice cream so please come here. So as of 12/8/24 the interior design of this place is EPIC FAIL as well as the customer service we got. Business owner(s) of this place please think about retraining your staff. Basic customer service is not rocket science. Here I'll give you some free tips: say a greeting, engage with customers with friendly chatter, offer ice cream samples, and do all this with a smile. ALL of which was not done with us even though we spent almost $40 in ice cream on our 1st visit. But remember, don't expect any form of customer service not even the bare minimum and don't be surprised when you see the inside of the store look like a Tijuana Mexico dental service waiting lobby. Just go and get your ice cream and get out. Enjoy eating that ice cream at home. Best suited for Door Dash or Uber Eats delivery so you don't have to see the inside of the store and deal with their customer service. I actually wanted to give this place 1 star but the ice cream by itself added the extra 3 stars so I reconsidered the 1 star rating. It's that good!!

Clean facility good water and friendly staff . Got water and ice cream there and it was a quick…read moreand smooth encounter

I enjoy coming to this location because the staff is always helpful in putting the jugs in my truck…read morebecause they are so heavy after they are filled! I also love to support small businesses and this is one that I will continue to give my support to! It's always clean upon entering and I've never had a bad experience here.

This review is for the ice cream. Thrifty's is what my childhood memories are made of and so many…read morecore memories that it's a staple in my family. So happy I get to continue the tradition and get to share it with my kids. It's one of the few places you can still buy Thrifty's ice cream by the scoop and in tubs to take home! We are thankful for this little treasure of a spot because now we get to pass on core memories to our children and pass on the flavors of the best ice cream ever!

Absolutely love this water store. I've been going there 20 + years and the water tests fantastic! I…read morewon't go anywhere else. Owner is super friendly and helpful!

I've been coming to this water mart for years, and it's honestly one of my favorite spots in town…read more Not only do I trust their water quality, but it's also become a weekly tradition for my daughter and me to stop by for ice cream at least once or twice a week. The ice cream selection is great, and it's always a fun treat for us. The staff are always friendly and welcoming, making each visit feel personal and enjoyable. This place is more than just a water stop for us--it's a little weekly ritual we look forward to!

I honestly love this place. I buy my water here but most of all it's the customer service. The…read moreyoung men that work here are beyond kind. They always ask if I need help and are always super sweet towards me and my boys. They have thrifty ice cream, snow cones, ice cream cookie sandwiches, shakes and all! I've gone to fancy ice cream parlors and spend a shit ton of money, for absolute garbage. Here? I've cream taste great! The customer service is stellar! And the prices are perfect!!! I just told my boys that they will forever remember this place since we always come here. Most definitely recommend!

My go-to spot for water refills! Their prices are already reasonable, its an unbeatable value. The…read morefacility is well-maintained, and the 24-hour vending outside is a lifesaver when I'm in a rush. I love that they carry so many flavors of ice cream-- my family loves to grab a scoop while we fill our jugs. Great service and top-tier water quality! Ms. Viktorya is so polite and kind, she is a true sweetheart!

I visited this place on a hot day! Ice cream flavors selection is good and staff is friendly :)…read moreWill be back again!

So delicious and flavorful. This ice is never dry! Definitely add cream to your snow-cone!…read more The truck was super cute! And the folks were very helpful.

Ice is super soft and they have the best flavors by far! Tried them at a birthday party and they…read morehad great service and were super polite. The trailer is also super fun to look at. 10/10

We had an AMAZING experience with Tod and Positively Polar. We hosted an ice cream party for our…read moreneighborhood, he showed up early, did a run around the community with the music playing to round up the troops, and delivered amazing service to 60+ of us! The truck is clean and his ice cream treats were a big hit, a mix of nostalgic favorites and fun new flavors. We will absolutely be having him out again.

Do not recommend!!! Unless you have a very large group for Tod to host, go elsewhere. I had a…read moredecent experience last year for my family's Easter celebration and decided to reach out to Tod again this year but when he responded back he said he did have availability on my date, asked what time and also asked that I remind him of my event last year. I provided all the information to him and a time. Tod then responds back that he has to decline due to eye surgery and that he could not drive. So if Tod really has eye surgery, why did he say he had availability and asked what time? Apparently my family Easter celebration did not make Tod enough money, but why lie? Be honest, say you're not interested and that the income you would make would not be worth your time?!? Not very good customer service and I would highly recommend Kona Ice or the little School Bus ice cream truck, I have had GREAT experiences with both!!

Server was nice, the service area was may, minimal but clean. They had a leave a book take a book…read morewhich was nice. Ice cream was okay, nothing special but prices were good. All in all pretty enjoyable but there are some better places for ice cream.

A larger selection/menu than I expected, and it was very tasty!…read more Came in during a weekday around rush hour. Seemed like lots of folks were popping in after work. It's a small shop, so it did feel quite cramped with even 5 people inside trying to wait in line/wait for their desserts. The service was friendly enough and the price was okay. A bit on the high side, but that's becoming the norm now. I enjoyed the vanilla frozen yogurt with Reese's Peanut Buttercup in a cup. It was quite good! I'll be sure to stop by again, but will probably take a look at the menu ahead of time (and know that it'll take a few mins to place my order since there was a line of people).