Well started out promising but I don't think they know how to handle concerns and issues. I asked…read moreto switch providers for my next visit to Joy because with the other provider I have felt dismissed about the reactions I am getting every time (we are talking severe bruising and pain for weeks after insertion) well I called today (this morning) because I am 5 weeks out from insertion and have swelling, some pain and you can feel the pellet at the site (hard as a rock). I was told a provider would call me today to discuss what I should do. Yep no one called me. I was very firm this morning about how bad it felt and that it wasn't normal. So I guess I try again in the morning but most likely will not continue at this practice.

I have driven by this place quite a few times. I have been suffering with lack of hormones for far…read moretoo long and decided to take a leap and invest in my health. Hormone therapy can be expensive. You are constantly getting lab work done, every 2-3 months to verify your hormone levels. Melissa Salgado is their receptionist and she does a great job; and so much more. Amelia was my practitioner and has an amazing warmth and I really felt comfortable with her and Paula as well. I don't mind being farmed out to other practitioners but they should have the same follow-through is the original one. They just dropped the ball so many times. I left them feeling really disappointed. The lack of follow up and follow through was really lacking. When my labs would come back I would have to chase them down to get somebody to call me back. For the amount of money I'm paying I shouldn't have to chase them and continuously call and leave messages to get some type of response. I do not feel they were aggressive enough with my treatment and because I wasn't buying all the add-ons. I feel like I was a waste of their time and they didn't treat me or care the way they should have. I know there is a range of where they want your numbers to be... But some people don't fit that range and sometimes they need more. Everybody's body chemistry is different... hence the customization of the pellets.

Can't say enough good things about Jolene she's absolutely amazing. The most difficult thing is…read morefinding a doctor who cares and is willing to listen but Jolene gives you her undivided attention and actually tries to find the root of the problem without covering it with a prescription like most doctors. She's the best

I honestly do not know where to start... Jolene is my Godsend. For years I have been telling…read moredoctors I don't feel well and nobody listened. My first appointment with this fabulous lady was simply the best - she listens, gives advises and suggestions, is knowledgeable and caring, patient, has the best bedside manners I have ever experienced.... I could go on for a while ;-) She also does the lab work herself in her office so you don't have to waste time looking for a place and making the appointment. Also, unlike many places, she does not charge upfront based on "estimated" coverage. I recommend Jolene to everyone, she is the answer to my prayers!

Phenomenal. Sarah is an absolute angel on earth. She came to my place at 10:00 to help me with a…read morecut finger to avoid going to the ER for possible stitches. She cleaned the wound and did everything needed in such a kind, calm, and caring manner. We touched on some personal experiences and I am just beyond thankful that I stumbled upon her and will continue to use her services in the future. Thank you so much, Sarah. You're amazing.

Sarah Fuller is an excellent, caring, and insightful medical professional. I have been interacting…read morewith her ever since COVID-19 came on the scene and have benefited from her care. She will do everything she can to set up a telehealth appointment right away so you can be on the road to recovery as soon as possible. And she is not bothered by reasonable follow-up questions, which I greatly appreciate. I wholeheartedly recommend her services.

Dr Ross is more than just an excellent physician. He is caring and kind and LISTENS to his…read morepatients. I never feel rushed. His staff reflects his high level of patient care and professionalism. I wouldn't go to anyone else. If there were TEN STARS, I'd award them all ten.

Dr Ross and I had differences and rather than calling me and talking things out, he cancelled my…read moremembership. He is a good doctor but every time I talked with him, no indication was given him of his unhappiness with me.. Stay away

Joanne is really a thoughtful and kind nurse practitioner. If you need help give her a call, she's…read moregreat at what she does.

From the owner: Joanne Martelli, PMHNP-BC obtained her Board Certification through the American Nurses…read moreCredentialing Center (ANCC) in 2009. In addition to providing medication services for clients, Joanne Martelli, PMHNP-BC has earned the title of Adjunct Professor at Arizona State University for her role as Clinical Preceptor for Doctorate of Nursing Practice students.

After 10 years as a patient, I can honestly say this is one of the most exceptional medical offices…read moreI've ever experienced. I usually see Jackie, and today I had the pleasure of seeing Dr. Loo. Every single visit, without exception, I'm treated with genuine kindness, compassion, and professionalism by everyone on the team. Dr. Loo, Jackie and all the staff have created something truly special. Walking into their office feels like being welcomed by family--warm, comforting, and caring. Every nurse, assistant, and staff member greets you with a smile and makes you feel genuinely cared for. I used to live on the east side of town, but even after moving to North Phoenix, I happily drive an hour each way because I refuse to change doctors. That alone says everything. This practice consistently goes above and beyond, and I couldn't recommend them more highly. They are simply amazing!

My husband and I have been patients of this practice since 2009. We have had more contact with…read moreJackie Fretto than Dr. Loo, though he is an excellent doctor. Jackie has always treated us with the utmost respect and consideration. Because of her knowledge and quick thinking, my husband is alive today after enduring a traumatizing infection and almost a week in the hospital. She is efficient yet warm. Competent and caring. It is always a pleasure to see her! She is a consummate professional, and I highly recommend this practice.

I am so grateful that a friend recommended Affinity Medical to me! The physicians and staff are…read morecompassionate, caring, knowledgeable, and truly take the time to listen. For many reasons, I had become afraid to go to the doctor, but finding this practice completely changed that and truly started me on a new health journey. Going through perimenopause and all of the changes that come with this stage of life can be challenging, but the providers here make you feel heard, understood, and at ease. I first saw Ashley, and then Debbie and Bianca, and every single one has been amazing. Everyone who works here is kind, welcoming, and genuinely cares about their patients. I am beyond grateful I found this incredible place. Affinity Medical has made such a positive difference in my life, and I highly recommend them to anyone looking for compassionate and exceptional care!

Extremely thankful I switched providers and was able to get in an urgent appointment with Ashlee…read moreand her staff today. I love how clean, warm, and efficient this office is. I'm not just talking about the staff but also the physical office itself. I'm looking forward to my actual annual checkup later this year with Ashlee. *bonus: they can get your labs done in-house at their office.