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    Desert Auto

    3.0 (1 review)
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    8 years ago

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    Modern Classic Motors

    Modern Classic Motors

    2.5
    (53 reviews)

    Chandler was amazing and I would suggest any of my family or friends to go to him!! Modern classic…read moremotors really did a outstanding job.

    I apologize for the length of this but if you live in Grand Junction and are thinking of purchasing…read morea vehicle, you are going to want to read this. My wife and I purchased a 2019 Ram 3500 from Modern Classic Motors after selling our home to travel the country full-time in the fifth-wheel RV we had just purchased from them. After buying our RV, they directed us to their automotive dealership to purchase a truck capable of towing it. Before the purchase, we specifically explained exactly how this truck would be used. They had just sold us the RV, knew we planned to travel the country full-time, and knew we would periodically return home to help care for our parents, who are both in their late 70s. During the sales process, we were told the truck only needed relatively minor repairs, new tires, a new windshield, spark plugs, and other small items. At no point before signing were we told the engine required complete replacement or had suffered catastrophic damage. About one week after signing, but before we ever took possession, we were suddenly informed the truck needed a complete engine replacement because, as we were told, the "whole engine was severely damaged." We immediately asked to unwind the deal. Modern Classic Motors refused, assuring us everything would be taken care of, the truck "wouldn't give us problems for years," they had "spent money making this vehicle amazing for us," and that we "should be grateful." More than a month later we were told the truck was ready. The moment it pulled up, there was an obvious knocking noise coming from the engine. We questioned dealership staff before leaving and were told that was simply "how a 3500 sounds." Relying on those representations, we accepted delivery. Approximately 800 miles later, while towing our fifth-wheel RV through Oregon, the truck suffered major mechanical failure. Two independent repair facilities identified rod knock almost immediately without even opening the hood and were shocked we had made it that far towing a 15,000-pound RV. We later learned the truck contained a 2018 engine rather than the 2019 engine we believed we were purchasing, complicating repairs because ordered parts were incompatible and significantly reducing the truck's value. For months I repeatedly requested Modern Classic Motors' final repair order documenting the work they performed before delivering the truck. They refused to provide it until I ultimately had to pretend to be a mechanic working on the truck. Ironically, the repair order documented unresolved mechanical and safety concerns and stated the truck needed to return for additional repairs. More than $20,000 in additional repairs have since been approved, with additional known repairs still remaining nearly a year later. We were stranded for approximately eight months, have continued making loan and insurance payments on a truck we could not use, and have incurred towing, repair, transportation, diagnostic, and countless other expenses. Because the truck remained unusable, my wife's travel healthcare contract ended because we could not relocate, and I lost what would have been a life-changing employment opportunity. Throughout this entire process we tried to resolve this professionally and privately. On one recorded phone call, owner Trish stated that "this never should have happened" and that her salesperson "never should have said what they said." At another point she told us she would help us in any way possible and make sure we didn't have to pay for these repairs. Unfortunately, neither promise came to fruition. Modern Classic Motors knew exactly how this truck would be used before they sold it to us. They knew we had just purchased our fifth-wheel from them, knew we had sold our home, and knew this truck would be towing not only our RV, but our entire life. After nearly a year, we have formally served Modern Classic Motors with a settlement demand and are preparing to pursue litigation if a fair resolution cannot be reached. If you're considering purchasing a vehicle from Modern Classic Motors, our advice is simple: dont. But if you do, have every vehicle independently inspected before purchasing, request every repair record in writing, and never rely solely on verbal representations. Our family has paid an enormous financial and personal price for trusting what we were told. Based on our experience, we cannot recommend doing business with Modern Classic Motors.

    Western Slope Toyota

    Western Slope Toyota

    2.8
    (84 reviews)

    I was on a road trip from LA to Denver with a planned stop at Grand Junction. About 140 miles…read moreout--in the middle of nowhere, in 100 degree heat--my Maintenance light came on. Then I got an alert to see a dealer like, NOW. Fortunately my trusty RAV4 got me into town. Travis and the whole amazing team at Western Slope took great care of my car. They were courteous, professional, and fast. Diane gave me a ride into town so I was still able to enjoy my stay. Then I was back on the road again, my car running like new. Thanks to everyone who was so helpful!

    After months of anticipation, I got THE call this morning--my Toyota was ready for pickup. The test…read moredrive was everything I'd hoped for. The paperwork was 99% complete. I was literally two minutes from driving off the lot. Then it all fell apart. Three red flags that made me walk: - Credit Union Roadblock - The dealership refused to provide my credit union with a bill of sale before the transaction date, then immediately pressured me to switch to their financing sources. - Warranty Scare Tactic - They claimed that an extended warranty purchased from an East Coast dealership wouldn't be honored in the Western U.S. (This is false--Toyota warranties are honored nationwide.) - The Deal Breaker - They insisted I sign a mandatory arbitration agreement waiving my right to take them to court, claiming it was "required by law" to complete the sale. (Also false.) I refused. I walked away. No dream car for me today

    Desert Auto - usedcardealers - Updated August 2026

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