Nelson Tile - Review of Kitchen Countertop Installation…read more We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer.

Terrible experience - buyer beware. This company cares about one thing - getting your money and a…read morelot of it. They could give a hoot less about quality, craftsmanship, nor client relationships. So many things went wrong on our project - it would take pages and pages to list but some of the most important problems include: - failing to follow the plan laid out clearly in the paperwork to the extent that they had fish our remnants out of the trash to finish the job (this was admitted to us by their manufacturing tech) - damaging our countertops prior to installation which was confirmed by the company that make the slab and refusing any form of compensation for their error - charging us for something their sales person told us they could do but ultimately could not - blaming us or our contractor for a lost palette of tile that ultimately when I applied pressure they found in their own warehouse I could go on and on and on. When approached about the problems the owners were defensive and rude. I will never use this company again and our neighbors who used their contracting service had a similar experience. I agree with Victor M. Buyer beware....this company could care less about quality or customer satsifaction.

Bid was $1000 less than the competition, but the guy who showed up was kind of a slob and didn't…read moreoffer me any interesting value

Just had Superior Garage Floors turn my garage into a gem !! If you want to feel great about…read morehanging out in your garage have them do there magic. Stan Morgan and his crew are amazing. Great to work with, good communication. I know from experience that he stands behind his work 100% !! I am in a service business and have heard great things about him for years!! Schedule with him with confidence you will be glad you did!! I would give him 10 stars if I could. Highly Recommend!!

In less than 3 years concrete curbing has deteriorated in many areas. I have called this business…read more12 times and have NEVER received a response. This issue appears to be a bad batch of concrete which is not our fault. There were other issues with them that we overlooked but this is a major issue and that at least calls for a return call. Based on their lack of following up on our complaint I would recommend not using them.

I wanted to give Troy Bowen of B2 Concrete Construction a huge shout out for doing such a great job…read morein designing and executing our shed pad and pathway and 2 steps to match patio aggregate. Looks beautiful and efficiently cleaned up all the mess. Thanks, Troy!!! Kirby

I had a friend who is a master carpenter install my red oak hardwood floors. I then found a…read morelicensed flooring contractor who had good recommendations from former clients. Pricing was good. Unfortunately, the guy was not very competent. Floor finish was sort of lifeless and uneven in several places, with obvious improper sanding in some corners and edges. I went to one of the big contractors in Bend for advice. They were completely booked, but gave me the name of the #1 guy they refer to for any problems - Sean at Absolute Wood Floors. Long story short: Absolute refinished the floor for a great price and the result was spectacular, perfect, great attention to detail. Night and day difference. If you are installing hardwood floors I would recommend that you at least have Sean come out and explain what he will do and the care he will take. Just meet him. I'm pretty sure you will right away know that this is the guy you want to work with. It will probably be pretty obvious. He has integrity, is dedicated to getting a superb result, and he does.

Excellent service. I have used Oregon Concrete Cutting several times. they are always on time, and…read morevery quick at what they do.

We contacted Oregon Concrete Cutting to remove a large pergola in our back yard. They came out the…read morenext day and gave as a quote that was literally half of the cost of another quote. They scheduled the removal for the next week (well within our time frame). Brandon and his crew arrived on time and completed the work quicker than we had hoped. They were friendly and very professional. We could no be happier.

Not saying I wouldn't use them again, but on one job they managed to send out a slab with the wrong…read morefinish, the installers dropped a metal tape measure into a beautiful, brand new stainless steel sink (twice!)? This is now our "backup" countertop company.

Blown away. Super, super folks. After downsizing we wanted to change out our laminate counter top…read morein the kitchen. It's a small house and the counter top is large. Any flaws WILL be seen. We shopped a couple of stores in town and nobody really connected with us. We had granite in our kitchen when we built our home over 20 years ago. And hated every minute of it. The seams were huge, the edge was poor and the experience was beyond awful. So we wanted to avoid all that. As we are laying out the stone we walked back into the shop and talked with the foreman about our concern w/the seams. He showed us the method they use and we were satisfied. He turned over a slab and showed us the cams to keep the seams tight. It really helped to talk to the people that would be doing our work. We also chose a chiseled self edge. Which we were a bit apprehensive about. Done right it looks great. Done "not right" you catch your shirt on the edge as you walk past. Demo day comes and the crew pops off our old counter in a jiffy, clean up and lay out for the new granite. I think we got the layout as a pdf that afternoon. Approved it and we were off. The time from layout to install was a tiny bit long. I think there was a Holiday in there as well. This would probably be the only thing Imagine could improve on. Tub washing the dishes was getting old. The install went great. And all our fears about large seams and off kilter counters over the cabinets were allayed. You literally have to look closely to see where the seams were bookended. Pass your hand over the seam and there is nothing. The chiseled edge was honed down so it still looks great...but doesn't catch your clothing We are beyond happy with Imagine Stone. Next project...bathrooms

We used Bend Floor Covering Solutions to put new luxury vinyl wood plank look in our 1938 house…read more Miguel was very professional with measurements and knowledgable about installation. Rosa communicated awesome with several e-mails as we had to do a lot of it when we were out of town. The end look is perfect. We had a very difficult subfloor due to the age of the house and they had to work around furniture and appliances. I am very picky and did not find any areas I thought could have been done better. An excellent job and reasonable pricing with accurate estimates. We will definitely use them again.

Excellent craftsmanship! Tom and his guys are awesome! Great prices, great service, great product!read more

We LOVE our new garage floors!! Tom did an awesome job, and we couldn't be happier! He is a great…read moreguy, and he is so easy to work with. He was also very responsive, honest, hardworking, and fair. He also does quality work. I highly recommend!