There's something to be said about this Northwell dermatologist in Great River, NY.
I should've seen the signs--considering their phone number starts with 666--but I guess I'm a bit superstitious. That aside, Dr. Septon's bedside manner is a complete disaster. Perhaps she should consider opening a book on patient care. (Appointment date: 12/19/24.)
Her lack of professionalism, combined with her subpar stitching skills and the fact that I received no follow-up phone call for 31 days--yes, 31 days--is unacceptable. After speaking with her medical assistant, I learned that the assistant couldn't provide any information because the pathologist would only speak with the doctor. Okay, so I waited... and waited... and waited. Two or three days after my initial call to the medical assistant, I finally got a call from Dr. Septon. She informed me that "this sometimes happens" and they had to resend the sample for further testing.
Wouldn't that have been nice to know sooner? But, again, her lack of bedside manner shines through.
Now, as of today, January 27th, 2025, I still haven't heard back from Dr. Septon or anyone from her office. Shockingly, tomorrow will mark 40 days since I made the biggest mistake of switching to Northwell. I placed another call today and am praying for results!
To add insult to injury, I had to return to their office two days later because Dr. Septon's work was so poorly done. I wanted the stitches removed and was seriously considering seeing a plastic surgeon.
Fortunately, the new doctor I saw was excellent--well-mannered, patient, and thorough. He explained everything, recommended a scar adhesive to minimize scarring, and suggested a staggered stitch removal process: taking out a few stitches during the first week of healing and removing the deeper stitches during the second week to reduce scarring.
I was grateful to finally feel like I was being treated as a patient should be. read more
