I was fortunate to meet Dorothy when I was replacing all of my lights in my home and needless to…read moresay she knows her stuff. She is very knowledgeable and professional and an asset to your business. I hope you appreciate her as I do. Thank you! Brenda Passiales

Sir-I don't want to go back and forth about this issue on this forum…read more I had placed an order upwards of 25k. 1.My builder came to you with these 3 items and very clearly told you that the finish/sheen of these light fixtures is very different from the sheen of the faucets.We could have accepted a slight shade variation but this was way off.The fixtures were mostly unopened except to take a peek at the finish.At this point,you should have accepted it as all products that have not been opened or altered with in any way can be returned for a refund.But you refused to do that. 2.There were no more returns other than this.We had a tentative list of fixtures to be ordered but we had to cancel them because they were backordered and our house inspection was due in 3 weeks. I was going to order more fixtures in future but sadly I have lost trust in doing any business with you.You have to build a long term relationship with a customer.Sadly,that did not happen in my case.

Great customer service and loads of choices to chose from. The sales people are very knowledgeable…read moreand helpful.

Walked in and for the first time in many years of shopping here, La Ron Brown jumped up and asked…read moreif he could help me. It was refreshing. I ended up buying 7 ceiling fans that he helped me pick out. The people behind the desk never even say hello. Not a biggie for me cause I usually know what I want but there is a chilly vibe from behind the front desk. Just saying.

It looks like they are permanently closed, at least at this location. This is unfortunate because…read moreit was our favorite lighting store and we spent several thousand dollars there over the years. . We were very disappointed.

Great folks helped me here since they moved here. Sad they are almost gone! Incredible Modern art…read moreand lighting!

This place is amazing. I had old lamps that needed new wiring and new lamp shades. The owner was so…read moregracious and understanding. He helped me by picking out new shades and showed me what they looked like. Plus he fixed them both while I waited! Very affordable. He has my business !!

I love these types of niche stores. Unfortunately, when my son broke one of the alabaster shades on…read morethe ceiling fan in our rental house tossing what he claims was "just a stuffed animal" in the air, this lampshade store was unable to solve our problem. On first glance it was your standard three light Hampton bay ceiling fan, but the shade was screw on instead of the type with a lip that is secured with a screw (clearly I'm no lampshade expert here). Apparently this is rare, and if ease of availability on the internet is any clue, yes, it's not common. I was hoping the lamp man would offer me an alternative solution... something less expensive than replacing the entire ceiling fan, but he did not. Ultimately we ended up passing the problem onto our landlord (with a note of apology!) when we moved out. I have no idea how he solved it. Beyond not offering much help, the lamp guy wasn't particularly friendly and certainly not efficient. I love the idea of a specific lamp shade store, but the execution just wasn't there. I do have one lamp that carries a more sentimental significance to me... perhaps when one of my kids knocks it over I will give this place another try at repair.

We have used this store to help with 2 different house remodels. I went in today and described what…read moreI needed and the sales person said what I needed was at Home Depo and I really didn't need new fixtures at all. Wow! THAT is honesty and good salesmanship to boot. I'll keep going back!

ordered a custom hood that Texas Lighting claimed was there Hood in a magazine. Spent over 10k!…read moreThey sent the wrong hood in color, shape and design and refused to make it right

I can always find unique, reasonably priced furniture here. They also have great decor to accent…read moreyour home. Their designers are very helpful as well. I recently moved out of state, but was visiting Ft. Worth and stopped in. I found a great coffee table that I absolutely love and it fit in my car for the return trip. I highly recommend this store.

Stopped in while visiting from San Antonio and was greeted warmly by Abby and Helga! Abby has…read morecarefully curated her space and there truly is no other place like this. I will be coming in every time I'm in town!

I have used them several years in a row and have been very pleased with the ability to customize my…read morelook, responsiveness, easy payment options and affordability. Everyone i have spoken with has been great!

I saw the other good reviews on here and have to add to it since my experience went very well. Tim…read moreis the Owner and I highly recommend using him. Communication was great. He knew exactly what he was doing and he is a veteran like me and so was a pleasure dealing with him.

I wanted them to repair an old chandelier that belonged to my husband's grandfather…read more It needed cleaning , rewiring( electrical) and crystals were coming off. I was quoted $500.00 which I foolishly believed would include replacing any wires holding crystals that were rusted. The lamps electrical was fixed, lamp was cleaned but the crystals are still falling off. We called to ask about this and were told, transporting the chandelier would cause crystals to fall off, they packed the chandelier. They took no responsibility for the crystals falling off and not being repaired. Also, the chandelier was only in the box for the 30 minute drive from Ft. Worth to Colleyville. I made it clear that I wanted all aspects of the chandelier repaired when I dropped it off.

Worst place to go was wanting to go inside and girl kept it locked she looked at me for a long time…read moreand didn't even bother to open the door would not recommend coming at all would give no stars at all

Only of two of our new ceiling fans has ever functioned correctly. Customer service is sub par and…read morewe will not consider purchasing or dealing with this company again.

I wanted to say thank you to Bruce and the staff at Passion Lighting for being so…read more professional, knowledgeable and helpful. If you have any lighting needs this is the store to shop with. Thanks Don

We have beautiful custom gas lanterns that one would not stay lit. Everything I read online said to…read morecall a plumber. The plumber said the lantern parts are no longer available and the lantern would need to be replaced. Well- you can't just replace one custom made lantern. Purchasing two of the same quality would have been close to 3000. I called Old Castle Lighting for a second opinion. Good communication, took 4 days for them to get to the house (he said they are busy. A great problem to have) I didn't mention anything about the plumber coming out because I wanted an honest diagnosis. Not only did he fix my lantern within MINUTES, he cleaned both of them explaining his steps the entire time and adjusted the flames for $200! Excellent customer service. There is nothing better than honest help. Highly recommend.

I found this company through a google search, sent an email describing the problem with my outdoor…read moregas lantern. I received a response via email the same day. Felipe Torres was very helpful and my lantern is burning beautifully! He was very knowledgeable and very friendly. There aren't many lantern service companies so I really got lucky with this call!