Maybe things have gone downhill over the years, but my experience was not positive. First, upon entry into the salon, no one acknowledged me. The receptionists sat chit chatting, completely ignoring me. I was left to awkwardly stand waiting. After a few minutes of this uncomfortable posturing, I went to have a seat on an uncomfortable faux fur bench that looks like it came from Pottery Barn teen. Finally, a receptionist was "available"...I gave my name and waited until my stylist was ready for the appointment. Okay, so this is where my issues really began. Once the stylist sat me down in her chair, she asked me how I wanted my hair cut. I told her I didn't know (I was hoping for her to make some suggestions....I'm not a stylist) but I told her what has worked in the past. She proceeded to explain that look was out of style and recommended an alternative look. She also recommended I try styling my hair- which I found rude. Normally the stylists are able to give me great cuts that work with my hairs natural texture for a simple wash and go look- and it works. Fine, ok I'll try her suggestion. It's hair- it'll grow back if I hate it. No biggie. We proceed to the shampoo. If you are petite, be prepared to arch your back uncomfortably. The chairs are poorly designed and uncomfortable. If you have an issue with your cervical spine- go ahead and schedule an appointment with your neurologist (or better yet, just skip this salon but hey we will get to that later). Anyhow, she cut, styled. It was fine. Not great but whatever, I figured I wash it and style it the way I like and see what happened. Well what happened is I had homeless lady hair- like I literally drove by a haggard toothless women with a sign standing on the corner who had literally the same terrible cut. Well, I'm pretty sure this lady didn't shell out $$$ at Derek- no, it was more likely I had just received a terrible cut from an overhyped stylist. I tried to go back and let her redeem herself at a second appointment. At the second appointment, when I voiced my concerns, she shot daggers at me with her eyes. I silently wondered whether I should trust her again. I wanted to believe she could do it. I relented and headed back to the uncomfortable shampooing chair. This is when I began to realize that I may have made a poor choice. As my head dangled back uncomfortably, the stylist pushed violently against my scalp causing my neck to hyperextend. I shook from the pain. Once she was completed, we went back to the chair. She asked me if I was ok and I told her the truth- she had hurt me. At that point, I wasn't sure whether it was accidental or intentional. She needed to grab something from the back room. As soon as she left, I grabbed my belongings and escaped. I never heard from Derek Salon again. Luckily, I also was able to book in with a different stylist at another local salon and received a wonderful wash and go cut- and it looks great. It's Definitely NOT out of style lol. It's fun and modern and low maintenance and everything a cut should be. The stylist laughed when I retold my experience and said he hears it ALL THE TIME AND sees the bad cuts coming out of Derek's. Derek's is a total joke. Who knows how this place got so over hyped but it's literally the worst salon I have ever been to! read more