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Deraney David Dept Store

4.5 (2 reviews)

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Tanger Outlets Locust Grove

Tanger Outlets Locust Grove

(121 reviews)

$$

THIS REVIEW IS SOLELY PERTAINING TO BOSTONIAN CLARK STORE…read more When I entered the store, I was greeted by the associate at the checkout desk and began looking for the item I came for. I found the last pair of boots in this size i was looking for but they were in terrible condition--scuffed and beat up to the point that they looked like a return. I asked if there were any others in the back. The associate checked and confirmed this was the only pair. She kindly offered to use a product to clean one boot, which improved its appearance. I thanked her and asked if she could do the same for the other boot. At that point, what I assume was the store manager turned around and said, "Ma'am, it's just a demonstration. We sell the product, and we're only supposed to do one boot." I explained that I wasn't asking for a discount or a freebie--I simply wanted to purchase boots that looked new. Her response? "We sell the product, and we're only supposed to do one shoe." I was stunned. I told her she was missing the point: the boots looked worn, and I was asking for a quick cleanup so they looked like a new item. She refused. I walked out, deciding not to spend my money with people who clearly didn't want the sale. Later, because my brother really wanted those boots and time was short, I went back to buy them. Ironically, when I returned, the boots had been cleaned up and looked much better both pairs --exactly what I had asked for earlier. So, the store lost the sale initially because the manager refused to provide basic customer service. I cannot understand why it was such a big deal to clean both boots for a paying customer. I wasn't asking for a discount or special treatment--just a product that looked new. Instead, I was met with attitude and inflexibility. This experience was disrespectful and showed a complete disregard for customer satisfaction. The only reason I completed the purchase was because it was the only store with that size and style, and my brother insisted. Otherwise, I would have gladly driven an hour to another location or ordered online. Moving forward, I will never shop at that store again. This store needs serious training--especially the manager--to understand that the goal is to maximize sales and treat customers with respect, not to flex authority at the expense of service.

This was our first time at this particular Tanger mall location. It's nice there are signs coming…read moreoff the highway to get you there quickly. It's right off the highway which is nice. We parked at one end of the strip and walked the whole place and circled back by going down the line of shops across the way. It's not really pedestrian friendly but doable. There is a little bit of everything there. The whole complex was clean. The restroom was clean and included toilet covers which is nice. It also had this huge rocking chair perhaps for nursing mothers? Or just anyone to rest a minute. The stores were all clean and the staff everywhere were so welcoming. Saying hello when we came in and thanks for coming when we left. It was crazy how many people worked at the Coach store. There is a little bit of everything including two children's stores and a few athletic places. It's a great place to shop For shoes especially sneakers. We will definitely be back.

Deraney David Dept Store - deptstores - Updated May 2026

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