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dependable towing

1.8 (5 reviews)
Open • Open 24 hours

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Southern Tier Towing & Lockout

Southern Tier Towing & Lockout

(1 review)

I broke down on the souther tier express way (I-86) today with my company vehicle. Southern Tier…read moreTowing answered the phone right away and was very quick to respond. I was given a quote over the phone for 75 dollars to tow the vehicle from where I was on 86 to a local Ford dealer in Jamestown, NY. When the tow operator arrived I was politely greeted and handed a business card. The operator and an assistant (Aaron) quickly loaded my vehicle and we were on our way. I don't recall the operators name however the card he handed me said Henry (owner/operator). The ride to the dealer was pleasant and the operators were very nice. Overall a very pleasurable experience. The entire way what I believe is Henry was quite helpful stating he has an "account" with the Ford dealership which supposedly meant I didn't have to pay him at all. They will apply the tow fees to my bill at the Ford dealership. That was great news considering I didn't have any cash on hand. Not once was I ever told anything which implied an additional charge for adding this to my bill at Ford. Once the vehicle was diagnosed at Ford they provided me a verbal estimate. I spoke with them about the breakdown and inquired how what he is telling me didn't make any sense considering I was quoted 75 dollars for the tow. The Ford employee told me he is showing the tow as 100 dollars. I didn't pay any attention to this as I wanted the repair done so I could continue my 1.5 hour trip home. After the repair was over and the bill was paid I drove home. Upon getting home I see the dealer in fact did not charge me the quoted 75 dollars for the tow........They didn't charge me the 100 dollars the technician verbally told me.......They charged me 130 dollars!!??!! I don't know how my 75 dollar tow ended up being 130 dollars. I know the dealer ultimately is the one who charged this to me but shame on Southern Tier Towing for either "being in" on this scam or allowing to be partnered up with a car dealership repair shop knowing they gouge their customers as much as they do. Southern Tier towing did sneak a pretty cool key chain onto my keys without me knowing but I don't it too cool if you really thing about it I paid a lot of money for that key chain............ 130 dollars charged on my credit card -75 dollars quoted over the phone for the tow 55 dollars............... Guess that is how much I am paying for a key chain I didn't know I had until I got home and took they keys out of the ignition.

dependable towing - towing - Updated May 2026

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