I had a very disappointing experience with this repair shop. Communication was poor, the repairs…read moretook much longer than promised, and I was charged more than the original estimate without a clear explanation. After getting my vehicle back, the issue still wasn't fully fixed. Customer service was unprofessional and I felt ignored when I raised concerns. I would not recommend this shop based on my experience.

From the owner: While our salvage yard specializes in Fords only our repair facility can handle repairs on all…read moremakes and models! Whether your driving Audi or an Escape we have the equipment and knowledge to get the job done correctly and afforadably. We guarantee our work with a labor & part warranties.

the owner is refusing to fix a dangerous suspension knock after their technician heard it and is…read moretrying to force an insurance payout. They wanted my girlfriend to drive the vehicle until it got worse so he may properly diagnose it because he couldn't replicate it in the shop. We did a ride along and he clearly heard it told his manager and things got out of hand when I asked him to fix it and now they're trying to push it off to Honda under her insurance.

Where do I start? At first I was told they accept checks now because it's a "Police Tow" they do…read morenot accept checks? Why? Because maybe we are shady people? How about I had a flat and the police called you guys to tow it for me? Except when I told you to tow to my home you t towed it to your business!! 540.00 I gotta go there, how? You towed my ride! Stupid people stupid customer service!! Minus one if I can help it

Recently bought a car from Virginia and it was cold dead. I called up the folks over at Royal Auto,…read moreand not only did they send over a tow truck, they checked and worked on my car that same day. They found the problem, fixed it, and only focused on the problem areas that needed to be addressed. No added charges, no double talk, just straight to the point problem solving. I was so blown away and appreciated them so much that I plan on using them as my main mechanics. They get the highest of recommendations from me!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Good honest people, one of the best experiences I have had when buying a used car. The service and…read morehospitality that was shown to me was top tier, I will be a returning customer next time I am in need.

1After a brake line broke on my dad's truck, we needed an emergency repair as we had no brakes…read more After calling a few auto garages, we called North east Auto Gallery. They understood our problem and made time for us. They fixed our brake line quickly, and we were back on the road in a couple of hours. I was so impressed I made an appointment for my 10 year old truck to be detailed, It came out like new The body shop does great work for the money. I could not thank the North East Auto Gallery enough - another 5 star business in North East.

It wasn't my starter it ended up being the alternator. Very expensive to fix. Thank you for your…read morehelp.

We bought a car for 8000 cash. The dealer kept car for almost 2 weeks saying they were repairing…read moreit. We finally took possession of it and the check engine light was on and it would not go over 40 miles per hour. We called dealer and told them about it and they said that they would call us back with time to bring it in. Never called us back. They claim to have put 2000 dollars with of parts into vehicle before we received it but the paperwork they submitted does not reflect that. When asked for refund for vehicle they refused. Then tried to trade us a different vehicle that they were about to send to scrap yard. Do not go here for a vehicle.

Not sure how they were able to run my credit without my permission but they did! I wouldn't trust…read morethis place if I were you!

Excellent cars great owner went above and beyond when I bought my jeep awesome job guysread more

Well, they do good work if you can get them to do it. I've had them weld up some parts for me in…read morethe past, but last summer it took them a month to get to my repair and this year my parts laid on the office floor for a month. I finally went and picked them up and took them elsewhere. I'd love to shop local, but there couldn't have been that many people ahead of me! Fool me once, shame on you. Fool me twice, going elsewhere.

In all fairness this deserves to be 0 stars. Extremely unprofessional, rude, ignorant owner, with…read moreneglect to customers and total lack of any customer service at all. Got out of the car up front with the car on still to go to the window (with no intention of parking there) to ask about a certain part and guidance, and the owner came running to the window yelling and "saying you can't park there" and making other extremely bold and ignorant, rude statements with an attitude to his (first time customers). Eventually dealt with an employee who was better. Went to find a vehicle for a part needed that was originally told that would be there, and was not there at all, after searching two full yards. Absolutely no record of inventory, and nearly mauled twice by two separate yard dogs and had to run, that we were never told about or to look out for. That is just looking for a lawsuit if anyone is ever injured without the knowledge of them. STAY AWAY from this place at all costs. I usually never give negative reviews, and it's been a while since I've been treated this way if I ever was.

Dependable told me "WE HAVE OUR OWN DRIVERS WE WILL HONOR THIS MOVE"…read moreThey did not use their own drivers for the move and the quoted price was 360.00 more than any other company who was using drivers off the national dispatch system like dependable did. Out contract was for 150.00+25.00 deposit and the remainder of 1300.00 was to be paid to the delivery driver. The delivery driver's company ( which was not dependable, It was actually a company called NWAY) wanted 950.00 for the COD and did not take credit car payment. I made arrangements to get them the money within an hour of verifying I was not being double billed. The receptionist and Dependable said the 175.00 was what was charged. The next day Iooked at my credit card statement and I was billed 189.00 and 378.00 . The contract only authorized them to bill my card 175.00. The contract stated that only NY state residents pay sales tax. I am an Ohio resident. After multiple attempts to contact dependable and talk with David White Hill the owner and was never given a return call I disputed the difference between 189.00 and 175.00 (14.00) and I also disputed the 378.00 to my credit card since it was never authorized in the first place. I finally called and got in touch with the Owner Dave Whitehill. He asked if we were on a recored line and I said "no this was going to be 2 gentlemen trying to work out something"and he said we you should be. He proceeded to MF me more than anyone had ever done in my life he called me a "deadbeat faggot"also. Then he hung up on me. I attempted to call back but he had left. I called again and was trying to talk to someone about the remaining balance I was going to pay. ( I don't think I should owe it because their service was the same I would get from any other company on the internet. I had multiple quotes on this move but went with one 360.00 more because of the promise of using their own drivers. Moral of the story is just use anyone on the net who seems decent at the lowest price because unless it is a 2600.00 move by a white glove company they are all the same. Our driver was from the national load dispatching pool and he was a good guy.