We have had several issues with this place in the past. All the issues have been resolved…read more However, we found out that they are under new management. We are hoping that this means that the mistakes will be way less. They do acknowledge their mistakes and do try and make it right when mistakes are made.

Our tire blew out while on vacation and we got replacements here. They were quick and even told us…read moreto come back the next morning for a free lug nut check so we could make sure everything was okay, which I really commend them for. Good service!

Outstanding service. Highly recommended. Took care of our tire issue quickly and professionally…read more Very grateful.

I had a flat tire and monro got me in very last minute when they were already swamped and the…read morecustomer service was excellent, thank you for your help!

Got an oil change and they took off the Skid plate under my car to get to the oil filter. Skid…read moreplate fell completely off down the road. Went back and they said they put it back on. Went to local garage who stated they had no reason to even take the skid plate off and only put one clip and a screw back into the skid plate to hold it in place. Needless to say it was falling off again. Will never go back there! Train your young employees the proper way to do an oil change!!

Thanks Victoria for your response. see below where u fell short. I have spoken to multiple people…read moreat the location and have requested multiple times to have the district manager contact me. 5 days later, still no contact. Horrible experience. Vehicle started leaking oil while running after tech completed oil change. Engine light and low pressure oil light came on and engine started misfiring. $139!! Hoping there is no damage to my engine while it ran with no oil in it. Customer service has disappeared no one will acknowledge there was an issue no call backs. Avoiding me and my request to speak with the district manager. They tell me to bring my car back. There not a snowballs chance in $&@$ I'm doing that

For some reason they refuse to call the customer when the work is complete or the needed parts…read morearrive. Lack of communication here is mind blowing.

Amazing I needed a inspection on a car that was overdue . I forgot that it was overdue and they…read moregot me right in and within a half hour was out with the inspection. Thanks so much,

Tim is the best! He cares and does his job with professionalism and honesty! Love to have…read moresomeone dependable, knowledgeable and trustworthy. Thank you T&A!!

We were traveling and my partner was heading off alone on a long drive from NY to Colorado. Her…read morecheck engine light came on and she was concerned. The Toyota dealer in Jamestown couldn't see her or even try. I called TA and we took the car right over. The owner and staff were great to deal with. A couple hours and what turned out to be a fairly low key fix and she was on her way. Cost was reasonable. People were very nice. We were very happy with the service and very happy that we didn't get taken advantage of as out of town distance travelers. If we lived in this town she would make this shop her regular auto reply place. Very pleased. Thanks TA.

Been coming to this place for several years now. Very professional, quality and fair service.read more

One of the guys is cool nice guy shorter guy with the gut is the opposite. Once he shows up…read moreeverything slowed down it took them an hour to change my tires and my oil. He pulls me back to tell yell at me saying the other shop is lying to me or something cussing it up and can't seem to tell me why my tires are worn so quickly. I asked him how it would be to change some bulbs and he says " I charge 100 dollars an hour". This guy with the gut shouldn't be talking to customers let the other talk to people

I had a very disappointing experience with this repair shop. Communication was poor, the repairs…read moretook much longer than promised, and I was charged more than the original estimate without a clear explanation. After getting my vehicle back, the issue still wasn't fully fixed. Customer service was unprofessional and I felt ignored when I raised concerns. I would not recommend this shop based on my experience.

Highly recommend this place, Great customer service and the work they do is amazing, Especially…read morewhen it comes to diagnosing your vehicle. They also go over the whole vehicle and give you an inspection report via text which include pictures which is phenomenal.

I've been looking for a vehicle, have an excellent credit score, preapproval through Cap1 for up to…read more37,000, preapproval through other banks DTI that is manageable, and a steady 26 year career making good money. I applied for preapproval through Toyota Financial through Luv. What happened? Nothing. No call, no sale. We have purchased 2 new and 1 used vehicle when Superior Toyota was open in Erie just to avoid this dealership. It seems nothing has changed over 15 years. BTW, don't buy at Toyota of Erie either. Since its change from Superior Toyota which was owned by Dave Hallman, it has become a shyster dealership. You'll need to go north or further south. At this point I would rather just buy a vehicle from Enterprise car sales or cargurus and take my chances with a local mechanic.

About 2 weeks ago we were used car shopping because my husband's 10 year old car was facing…read moreexpensive repairs. LUV had a 2010 Lexus GS 350 AWF with nearly 160K on it but it had a clean carfax and seemed to have been leased and then purchased by the lessee. Drove pretty well. The salesman though wasn't helpful. He told me he makes friends of his clients. 34 years in car sales. I hadn't asked but know all about his recent move, his two sons, their health and careers, problems with his landlord--uh, I (respectfully) do not need new friends who are used car salesmen, but his wife & sons seemed nice in the pictures he showed us. Trying to guilt us maybe into buying the car? Because he's our new best friend? Old school. Nice try. He actually told me he was SURE I wanted to buy the car, but was trying to find reasons not to. Uh huh. That makes sense? Even asked me why I must think he wasn't doing his best. Said he couldn't sell the car at a loss. He'd prefer a sale over no sale. Had no way to go lower. Blah blah. The usual BS. And here are the reasons I did NOT want to buy this car: 1. I took it to be looked at by two other places. One guy laughed and said based on the seats alone I should run. Fast. And far. And that he wouldn't sell it for more than $5000. LUV was asking $10,300. 2. A few days later we went back thinking maybe we'd buy the car if they'd come down on price or, preferably fix the seats. Sales guy asked me what would seal the deal. I said fix the seats. Later he called to say they'd gotten quotes of $1200. For just the two front seats. The other outside evaluator said he thought it'd be $1000-who knows if they even got a $1200 quote. After all if you've REALLY had 35 years in the car business wouldn't you know this at least in rough terms? Instead they ACTED like they were trying to fix the seats but obviously weren't interested. Maybe they thought I was an easy mark. Uh, not so much. You can't stop Yelp guys. Remember that when you talk down to potential customers. 3. Now 2 weeks later the price is $9,850. Car is still in their inventory. Good luck selling that thing to somebody else who "REALLY wants to buy it but is trying to find reasons not to." (That's insulting actually!) Oh yeah and I guess they're selling it planning now to lose money, because he was insistent that he couldn't drop the price just a few weeks ago. 4. And of course they assured me they were barely making any money on it, margin is so tight, the internet changed everything, we have the lowest prices within 100 miles, blah blah blah. But suddenly now it's nearly $500 cheaper? A five percent price reduction? The SECOND price reduction? One a week apparently. But gosh, they were barely making a profit at the higher price. Do I really seem that dumb?! That's why we walked away. (Car also wouldn't start when we returned so we figured that's a sign & not a good one.) 5. And their service department?! Every time I've taken my Toyota in for 4 years or so (bought elsewhere) they try to up-sell me. Yes I know that's the game. I've even jokingly asked them to once just ONCE say "yup you came in for an oil change--that's all you need!" We will never go back. Never. To either sales or service. I try to support local businesses but should my car need dealer service--which it probably doesn't--I'll take it to Erie or Buffalo. A good, honest mechanic is what it needs. They can all check the recall database and order parts, right. You've been warned!

Totally honest, totally dependable... could not have been more helpful. I was between a rock and a…read morehard place and Gene bailed me out. Trust your vehicle to their experts... you'll be grateful you did!