We originally hired Building Kingdom for our master bath remodel because their price was good but…read morenot the cheapest and he seemed to understand what we wanted and how we wanted it. Chris was agreeable, polite, and sincere which honestly was a change from some of the contractors we had bid this job. Once the project was started, we learned, all too late, that he and his team were in way over their heads. The following is a list of "issues" we had with the quality, professionalism, and craftsmanship of our master bathroom remodel by Building Kingdom.
Asked multiple times to confirm a timeline for the project and was told 3 weeks. Project took 9 weeks to be "complete".
3 Weeks in, Demo still wasn't complete.
They left demo garbage at the bottom of my driveway for so long we received letters from the HOA on 2 occasions.
Asked multiple times in the beginning to confirm that we had enough floor tile and grout. We were 3 tiles short and he purchased another bag of grout that that did not come close to matching our color.
Change order that consisted of a nailing 3 2x4s together and installing them with hurricane straps -$500
Cut a water line in the bathroom without turning off the water to the house, resulting in a water emergency.
Shower drain was centered on the shower stall, not the shower floor.
Plumbed hot and cold water reversed to the shower valve. Plumbed shower head and hand held reversed.
Promised custom frosted glass. Received Manufactured glass with no frost.
Cut too far around faucet outlet and installed it anyways.
Uneven tiles in corners of shower
Shower pan puddled so he had to come back and tear out tile, grout, and mortar. It still puddles.
Shower pan grout cracked after 2 weeks of use
Built "bump outs" to mount the glass to, but didn't account for the tile depth, so they had to cut a channel in the tile to mount the glass doors.
Returned 3 times to properly mount shower door so that it would close properly. Still doesn't close properly.
Bullnose border in the niche has 2 sides flush, 2 sides off set
Used spacers on some of the floor tile and some not. Resulting in uneven grout lines.
Wired the new closet switch incorrectly resulting in no power in the master bedroom for an evening.
Crew regularly didn't show up or didn't work while he wasn't here to oversee them.
Taped Access panel into drywall leaving no access without cutting or tearing drywall paper.
Drywall corners are wavy, generally terrible drywall skills and results.
Project included leaving the ceiling "paint ready". Drywall tape is coming off, popcorn left around edges of ceiling.
Bench seat grout line cracked and resulted in leaking into our kitchen. Repaired by Chris, cracked and leaked again, and caused severe damages to the kitchen ceiling, wall, and cabinets.
His insurance company required 2 written reports, at our expense, to prove that the shower was the cause of the damage.
They have taken 54 days to make a reasonable offer to get the shower and kitchen damage repaired.
Building Kingdom has been using images of our bathroom on his website to promote his skill when we designed the bathroom and purchased all the materials.
A project started on August 17 probably wont be completed (repaired to a usable condition) until after February.
This list is just a high level list, it doesnt mention his crew constantly asking for glassware or dishes for their lunch, them locking us out of our bedroom while they "worked", or constantly being told that our project sucked.
When the Chris handed the project over to us, we suggested that he leave some of the final payment on the table in order to make up for the timeline being 3 times what he had promised and he did leave about 17% of his original quoted price out of the final payment. However, his insurance company didnt consider that 5+ months of having an unusable master bath shower or damaged kitchen walls was "loss of use" so we are only barely getting our house "back to zero".
Every time I go into our bathroom I'm infuriated by the entire situation. Seven months without our shower, wasted time and money, poor quality work, and how much we paid to get into this position. Obviously, I cannot recommend Building Kingdom.
