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    Dependable Chimney Sweep

    5.0 (2 reviews)

    Services - Dependable Chimney Sweep

    Fireplace cleaning

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    7 years ago

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    6 years ago

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    Northeastern Chimney Solutions

    Northeastern Chimney Solutions

    (3 reviews)

    Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

    CANNOT RECOMMEND. Gave me a quote which I accepted along with a deposit for the part. Tried to…read moreconfirm that all was OK but he never returned any of my calls and texts over a couple of weeks---just wasted a lot of my time. Only when I persisted further did I get my deposit returned. Find someone else to do your job.

    Chimney Heroes

    Chimney Heroes

    (24 reviews)

    Chimney Hero's has been servicing my cabin stove for 10 years. They are reliable and trustworthy…read more The technicians did complete inspections and filled out reports for my insurance company The company stands behinds its work and returned to complete a job to make sure stove was working properly. My stove is working well now!

    My complaint is about an extra charge of $326.93 for a "Heroes Membership" that I had not asked…read morefor, agreed to, or was told I was being charged for and the mismanagement of this charge by the office staff and manager. The extra charge was in addition to their $340.00 chimney cleaning fee. When I called the office to inquire about the extra charge, I was told the person I needed to talk to was not there, and the chimney tech that serviced my chimney was on vacation. I tried to find contact information for the owner of the business, but was unable to find any, which was as concerning to me as being mistakenly charged over $300, and then having my bank account subsequently overdrawn due to their error. I tried to get to the bottom of how this could have had happened, but every answer I got from the office manager left me feeling more perplexed, bewildered and mistrusting in the company's financial practices. I was ultimately refunded my $326.93 but never offered any sort of written apology or incentive that would lead me to want to keep my business with Chimney Heroes. If they had simply given me a discount on next year's cleaning, and/or an offer to reimburse me for the overdrawn account, I would have felt compensated for the error and wanted to keep my business with them. But you don't just help yourself to a client's bank account after they've trusted you with it to take only what is owed. 3 years ago I spent over $10,000 having Chimney Heroes install a wood stove, and have been a loyal customer for years. During the increasingly frustrating call with the office manager, she told me to make a suggestion as to how they could make it right. I told her that this was why I wanted to talk directly with the owner, as the office manager seemed oblivious to the concept of offering compensation or incentive to keep my business and trust after such a significant error. She clearly wanted me ask for it instead of offering, which added insult to injury. She was condescending in tone and approach, and left me feeling enraged. I am retired and on a limited income and this whole experience has breached my faith and trust in Chimney Heroes, as well as my bank account, and my patience. After 20 minutes I was livid, and she was admonishing me for saying that "this much money is a big f***ing" deal, so I informed her that I was ending the call, and that they had my contact info if they want to make this right. I informed her that I was going to write a review that reflected this experience, and although she balked at this, she continued to be obstinate. A good office manager knows what to do in a situation like this. A good office manager doesn't "handle" a customer, they work with them. That is what I want the owner to know.

    Dependable Chimney Sweep - chimneysweeps - Updated May 2026

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