Brian was great. Very responsive to my calls and flexible on scheduling. I particularly…read moreappreciated his honesty. I called to have my chimney swept and after Brian inspected the flue he assured me a full sweep was not necessary as everything was clean as a whistle - he even showed me the live video as he inspected. He charged me a fraction of the original quote as a full sweep was not needed, and provided an inspection report for insurance purposes, etc. Great experience with Adirondack Clean Sweep.

Amazing service. Top notch suggestions and advice. Brian obviously knows his way around an off-grid…read moresystem. Immediately pointed out the issues I've been having with my stove and has jumped at the opportunity to fix/clean up the mess others have carelessly left behind. Excited to continue working with ADK clean sweep and it's very clear now why they've come so highly recommended. Thank you

Our house is a bit off the beaten path, but Champs was able to come and clean and check our…read morechimney! Chris was very prompt - right on the appointment time! He was very pleasant and personable, and his expertise was obvious. We're resting easier knowing Champs was here to check everything!

Nicest people! Very trustworthy and feel safe starting a fire in my wood burning stove after just…read moremoving to the area . Prices are fair as well

The whole team at Black Magic were great partners as we renovated our fireplace and chimney -…read moreespecially Corey and Chris. They were knowledgeable, gave us a range of options, explained everything clearly, and were conscious of our budget. They also were great at following through to ensure everything was working right and that we had peace of mind. We very much recommend calling them if you're having fireplace or chimney issues.

Black Magic rebuilt my chimney in 2021 - the cost was $8000.00. In early 2023, I had a fire in the…read morestove pipe between the wood stove and the wall. The fire department cracked the mortar. I called the company to do the repair- the quote was nearly $16,000. Because of the quote I submitted a claim to my homeowners insurance. As result of the claim, my homeowners insurance company dropped me. I found an alternative company to do the repairs- their cost was $2300.

I recently had chimney's & more to my home for repairs to my chimney and a cleaning, Jim was…read moreextremely professional and knowledgeable in his work. He kept me informed all the way through the job so there were no surprises, an extremely clean worker too with no mess after my chimney cleaning. Pricing is very reasonable because I did some research first. All in all clean, professional and friendly experience. I would highly recommend chimney's & more !!

Great guy and great service. Confirmed the day before but all went well. Grateful to have them in…read morethis area.

Brian was here on 12/15/23 to clean our wood stove flu. He called ahead and arrived at the agreed…read moreupon time. He was courteous, knowledgeable and certainly skilled in his workmanship. He found and corrected a weakness in the base of the pipe. He answered all our questions patiently and completely and left the area spotless. We could not be more satisfied with his work. Catherine Nichols

CONSUMER BEWARE Had Carl come to the house to look at our…read moreLennox Gas Fire insert. The Gas Fire would come on for a half hour 45 minutes and then turn off. After collecting $250 for the service call, we were told he had other calls to go on and could not stay for a half hour 45 minutes to see if the fire place would stay lit after he secured the glass to some latches, saying maybe it was because of a air leak. When we called to let him know the fireplace still was not staying lit. He said it was probably the valve. Never bothered coming back to investigate further. Just said they no longer make Lenox Valves. The problem was the fireplace sensors connections just needed a good cleaning. Definitely a money grab business looking to sell a new fireplace for the tune of $6,000.

We bought a new wood insert from them in 2019. The people and product were very nice but we were…read moredisappointed we had to clean the glass every few days to be able to see the fire. A year or so ago we learned it was because the unit they sold us was WAY too large for the space, so the fires we were burning were not hot enough to keep the glass relatively free of soot. We called and told them, suggesting they might swap ours out for a similarly valued used one the correct size, but they didn't respond. A few months later our follow up email received the same silence. We ended up buying fire bricks to fill enough space in it to allow us to burn smaller, hotter fires without overheating the room. It helped, but we still have to do more glass cleaning than we should and ended up spending more money on the larger unit than we needed to. Note: I will update this review if and when they make an effort to help us out.

Tyler had previously serviced our Harman Pellet stove and spent quite a bit of extra time advising…read moreus about care and use. We decided to ask if he could repair a Heat & Glo gas fireplace that needed new ignition module and wiring harness. The cost of a brand-new unit with installation would have been 7-8K or more, based on other estimates. We decided to replace multiple components with OEM parts I purchased. Tyler and his helper did a great job and unit works perfectly. We saved several thousand dollars. I have recommended him to two friends since then and highly recommend.

My wood stove was smoking when I opened the door to add firewood. I called M.M.T and spoke to…read moreTyler. I explained the problem and he offered to come to our home thenext day, Saturday, and clean the chimney. We also had him clean the chimney for a fireplace insert we had in another room. We were very pleased with the job he did with Meghan. I highly recommend you call Tyler when you need anything to do with fireplaces, chimneys, etc.

Chimney Hero's has been servicing my cabin stove for 10 years. They are reliable and trustworthy…read more The technicians did complete inspections and filled out reports for my insurance company The company stands behinds its work and returned to complete a job to make sure stove was working properly. My stove is working well now!

March 5th 2025 they came and did $5800.76 of what they claimed was repairs to bring our chimney up…read moreto code since the inspection did not pass. May 22nd 2026 we had a home inspector come and do a detailed inspection for an unrelated circumstance and at that time we weren't aware of any issues. Once we received the official report and photos from the home inspection, it seemed familiar to me. So I pulled the chimney inspection and looked at them side by side. It was alarmingly clear that the home inspectors STRONG suggestion to obtain necessary repairs from a licensed contractor for EXACTLY what this company claimed to have already repaired months prior. Ultimately, no repairs were ever done and both inspection photos looked exactly the same which would indicate that this company allowed our chimney to remain out of code, an active safety and fire hazard and we used this trusting that it was now in working order. I provided them with the documentation and request that they refund the work they never did. It's been over 2 weeks now and I still have yet to be acknowledged which I presumed is what they'd do since the alternative would be to take accountability and at the very least apologize for the unsafe conditions they put my family as risk for and rightfully return our $5800.76 back to us. I gave them the benefit of the doubt and have been instead given lack of professionalism.

We have used Frank and Windswept Chimneys several times - both for our annual chimney cleaning and…read morefor some modest repairs. The price for a chimney cleaning is a little higher than some other local companies, but the quality is worth it. The chimney is also thoroughly checked over to identify any safety issues, and the area is left clean after the visit. We also have had repairs done as well as a partial chimney repointing. Frank's labor rates for masonry work are very reasonable, and he was responsive and reliable about returning calls and showing up when scheduled.

Unprofessional. Continuously promised a quote that never arrived. Did not return messages. Very…read moredisappointed.