I could never recommend this business. I really liked 2 people on the staff - no one else was ever there long enough to see more than once or twice. I prefer a business that is much more professional overall. read more

I am the kind of person who causes Dr Reeves's to be behind her schedule. I am the patient who got moved to the first in line, while you were sitting waiting for hours. I am very glad that she took me over you. Not because I'm selfish or narcissistic but I was in an emergency situation from out of town I had just moved to Denver 6 weeks ago. It was a Friday afternoon here and I was on the Pickleball court and winning. Suddenly everything changed and I couldn't see out of one eye I immediately called my eye doctor of long standing back in Ohio. It was almost closing time there and the office referred me to Dr. Reeves. I walked in and yes, there were people in seats, the staff put me in one of the back examining rooms and after a thorough exam, I had surgery In the process of recovery and moving to this climate and finally starting wearing sunscreen, I picked up an infection. We're assuming I got sunscreen in my eye. She again, immediately brought me in and I was seen and a different treatment plan was prescribed. She also checked on me several times over a weekend. She did not her assistant Is she quirky, absolutely. You have got to love her shoes. Is she highly educated, absolutely. I have to admit, I was comforted by her connection to Case Western, being a Cleveland person. When was the last time you moved across the country, had an emergency and a doctor I did not know treated you efficiently, professionally and with determination. Was she kind, yes, she put me as a priority. That's the kind of doctor I want treating me when I need it. The other take away in that office, I's she must be good to work with and learn from medically. Her staff has been with her for years. That's a sign that employees like working for her. I would recommend her as a physician but understand that will be a wait for every appointment. The multiple times my husband drove me there, we both brought books. I suggest you plan on bringing something to do for the wait because you will wait. It's a small office with a small staff read more

Dr. Reeves and her wonderful staff at the Denver Retina Center are a professional team dedicated to helping people with serious retinal problems. She is driven in her pursuit to help people. Dr. Reeves saved me from total blindness for which I will be eternally grateful ! read more

Have you ever been told that you were going to go blind, probably within a year? I was. Because Of Dr. Reeves, that did not happen. Three years later, I still have my vision, and I have her to thank. I cannot believe the complaints on here. Long wait? Foreign accent? Eccentric behavior? All completely true, and all completely worth it. That's what you get when you are dealing with the best. Maybe think about that the next time someone tells you you are going to be blind in a year. Dr. Reeves saved my life, and I am eternally grateful. read more

Dr. Reeves was outstanding in being able to correct a diagnosis. I had been misdiagnoses as having eye melanoma which was terrifying at the time. I sent her the information and she was able to find out the real concern and correct the problem. It turned out to be retinal freckles. I am so thankful for her ability to help me so quickly. Dr. Reeves was wonderful and knowledgeable on all levels. I highly recommend her for all retinal programs. read more

I've read the other reviews and they make a good point: perhaps wait times and office demeanor can be improved. Inconveniences like waiting times pale in contrast to what's really important - better vision. Sure, I'd prefer no wait times. I'm not sure that is realistic -- I'm interested in my vision most importantly, and my vision has improved remarkably, and THAT's the primary reason I'm going to the doctor. When I went to Dr Reeves after visiting another retinal surgeon whose treatment did nothing, my was at 20/200 and pressure of 40+ -- heading to blindness. Dr Reeves and her staff found the right treatment protocol and I am now at 20/25 and pressure of 11. Yes, there are times when her office seems a bit chaotic, and she can be abrupt with her staff. I've learned that all of that is driven by her and her staff's passion for finding the right course of treatment; and she and her staff get results. Could things be better? Sure, I suppose they can, and a thoughtful reading of the other reviews should help the office improve. But I'm going there for medical treatment, not to make out my list of new best friends. I believe it's more important that I trust Dr Reeves and her staff of focused professionals at the Denver Retina Center, and feel confident that in their care I will continue to see clearly into the future. And I do. read more

Save yourself and quickly find another retina specialist. This is our fourth time here and we're just sticking it out until we get in with another office at the end of the month. We've been here for three hours and have not seen the doctor. Unfortunately this is par for the course and exactly what we experience every time. To come here for one appointment will take up your entire day. The physician does not educate or communicate well and bosses around her poor staff. It's a horrible experience from start to finish. read more

This is the WORST RUN establishment! I brought my friend here twice and both times we waited for well OVER an hour. The second time they had her sitting in the examination room for an hour and fifteen minutes! Just sitting there. When I asked what was going on they said they had a very busy day. If they can't manage their schedule and day load the should either expand or manage their schedule better. We were early both times because we are always considerate of that. This is the most INCONSIDERATE office ever!! Look for a reputable place that knows how to handle their business affairs better. They are not worth your patronage. read more

I have had floaters for many years and was always told that there was nothing that could be done and I would have to live with them. I saw Dr. Reeve's who recommended a laser procedure to remove the floaters that were in my line of vision. The procedure was painless and the results were excellent. After many years of enduring these floaters, I can say that the procedure was definitely worth having done. read more

This place should get minus 10 stars! Wait times for appointment is 3+ hours. Everyone is rude starting with Dr. Dianna Reeves. If you love stress this is the place for you! read more

As someone else once posted, "Run away fast from this overly made-up dingbat if you value your vision." This so-called "doctor" injected my eye twice for a CRVO condition, and I quickly decided twice was more than enough. She didn't use gloves and didn't even bother to wash her hands first!! Then she wanted to do laser surgery on my eye. A second-opinion retina specialist said there was no way that I needed laser surgery. It does cause blind spots so thank God I didn't have it done. (The eye has since improved and stabilized on its own, almost back to normal. The vision in that eye isn't perfect, but I didn't go blind without continued treatment, as she said I would do. I now wonder if she even knew what she was looking at when she diagnosed me with CRVO.) Incidentally, the drug she injected (Avastin) is the focus of a number of lawsuits at present time. It's actually a cancer drug that is used off-label to treat eye issues. Apparently it can cause all sorts of vision problems. Fortunately I did not experience any. As others have mentioned, she reams out her employees at the drop of a hat, right in front of the patients, and she was incredibly rude to me on the phone when I called regarding excessive irritation to the treated eye. The only thing amazing about this quack is that she's still in business. My experiences with Dr. Reeves were a few years ago, but I can't imagine that she's changed much. read more

Denver Retina Specialists Worst customer service experience since going to a used car lot. The sign that said to plan on at least a 1-3 hour appointment time was covered with another sign. The staff looked at me dumbfounded and said there's another one somewhere, which there wasn't. When they called us to remind us of the appointment no mention was made of the wait time. The receptionist was rude and very short with us. The staff members were whispering, laughing and giggling behind the desk. In addition, one of the female staff members was wearing a low cut dress that revealed a significant cleavage. We waited almost a full hour before starting the appointment with no apologies from staff, just a curt response that because my husband was a new patient, they had to enter his information in the system. Really? For an hour? I could have done it for them in 5 minutes. The doctor spoke in broken English and was difficult to understand. We had to threaten to reschedule three times and to leave in the middle of the appointment to move the process along. We will never go back there and I don't recommend this business to anyone. I'll let my eyes fall out before we return. read more

I highly recommend Denver Retina Center and Dr. Reeves. I had a complete retina detachment and was warned by numerous medical providers, including Dr. Reeves that my vision would most likely be severely affected. But thanks to Dr. Reeves exceptional abilities I regained very good vision outcome, much better than anyone expected. Dr. Reeve was so diligent and meticulous in following my progress and doing whatever was necessary in a timely manner. She is very talented and exceptional. All of her staff seem extremely competent and are very pleasant. This specialty will often require long appointments and that is not unusual - other family members in other states see retina specialists and wait times are 1-4 hours there. You can be sure that you are getting the best care possible at Denver Retina Center. read more

So 4 months ago I posted a glowing review for Dr Reeves. While I still maintain that she is an excellent physician, I can no longer tolerate the ridiculous wait times. My appointment was at 08:00 and it is now 9:45 and I have yet to see the doctor. I will be changing doctors after today as this long wait time is a consistent issue every time I come here. It's now 6 weeks later and I have a recheck scheduled today. I walk in the office and am told the doctor is not in and I need to reschedule - NO ONE CALLED! This place is so f-d up! I am done read more

I went to the Denver Retina center several months ago, and had a horrible experience. First, I waited for 2+ hours for my appointment with the doctor. I had to pay $350 upfront, otherwise they wouldn't accept me even though I had insurance. Once my insurance went through, it covered around $200! I have YET to see the refund although I have called twice. Dr. Reeves was thorough, but rude. Her employees seemed scared of her, and seemed miserable to work there. I am not saying Dr. Reeves is a bad doctor, but my experience was awful and stressful, especially since I am dealing with a degenerative eye disorder that could leave me blind. I would recommend going ANYWHERE else. read more

I was only given a technician with doctor prices. Through the walls I could hear the doctor with a foreign accent speaking to someone. Very unprofessional. Charges without indicating what they are for upfront. read more

Horrible. Dingy. Bad customer service. Have been waiting for over 2 hour now. Every worker there has been extremely rude and I will not be going back. read more

Denver Retina Center PC - Dingy and unkept. - Laser Eye Surgery/Lasik Near Me - Denver, Colorado

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I have been here many times. Wait time is incredibly long every time. No apologizes. No consideration or respect of time schedules. Carina would not give me itemized billing. Feel I have been charged outrageously and cannot get explanation of what it is for. I have copay of $50 with insurance but have been charged $300 on two visits. read more

My name is Andy Silverman, and I am a long-standing patient of Dr. Reeves. She has now twice saved the vision in one of my eyes and is the consummate professional. She is more thorough than any doctor I've ever met, and takes the time to help her patients make well educated decisions (which is why it is sometimes necessary to wait to see her). I recommend Dr. Reeves, without qualification, to anyone in need of the services which she provides. read more

Horrible eye doctor, the staff is so scared of her. They do all the work and she spent only 5 minutes with me, then she wanted to see me again for one thing, and referred me to another doctor. I was told my appointment will take about an hour, I was there for almost 3 hours. I will never go back to this office again, don't recommend it to other patients. read more

I give Dr. Reeves and All of Her Staff the highest recommendation possible. Dr. Reeves is extremely knowledgable, skilled and experienced, as well as extremely attentive and focused on her patients and their needs. I feel I am appreciably qualified to offer a review of Dr. Reeves (and her staff), as I've had previous experience with both a retinal (vitrectomy) surgery in my other eye, and numerous retinal laser treatments in both eyes, all performed by other retina doctors over the years. Dr. Reeves meticulously cared for me through a series of newer vitreous/retinal tears (small hemorrhaging at the rear of the eye) which had been causing me recurring, temporary losses of vision. While very attentively addressing and monitoring my condition, we chose to remedy this recurring situation via a vitrectomy (retinal) surgery, now in this eye, to circumvent future retinal tears. Both Dr. Reeves' and her staff's dedication to their patients' health and concerns is of the highest order. Dr. Reeves, her techs, and staff operate like an expert conductor and talented, finely tuned orchestra! Thank you Dr. Reeves and your entire staff for such wonderful and thorough care! read more

Horrible experience. When you walk into the office you're greeted with a sign saying the appointment will take at least 1 to 3 hours. No notification when you make the appointment that you could be there for almost half a day or more. Nope. Instead you find that out when you get there. No, it wasn't something we didn't hear when we made the appointment because there was a waiting room full of people there who said the same thing. Got taken back 90 minutes after appointment time for dilation. Was told then that they were behind because of so many new patients scheduled for the morning and emergencies. 1) Don't schedule multiple new patients at the same time - there is actually a way to set your schedule to avoid that (and you'll still make a lot of money). 2) If you have emergencies then how about letting patients know that when they arrive or even before their appointment to give them the opportunity to reschedule? Everything about how they are set up and how they treat patients is unacceptable but set up for maximal $$ intake while completely disrespecting patients. Will NOT be back. read more

Few people are aware that macular degeneration is an incurable eye disease and that it is the leading cause of vision loss for those aged 55 and older in the United States, affecting more than 10 million Americans. My mother has been receiving treatments since 2010 at Denver Retina Center and has received the highest level of care and compassion; there is no miracle cure; only treatments to stabilize the progression of the disease. We receive only encouragement as we monitor the disease and treat as found necessary by the Dr. J.H. 3.27.15 read more

Although I believe that Dr. Reeves is a knowledgable and probably a good retinal specialist, she has a lot to learn about treating her patients and others (including her staff) in a kind, appropriate and caring manner. Dr. Reeves was rude and insulting to her own staff while I was sitting in the patient exam chair, which was shocking to me. Never a "hello, how are you?" greeting to me when I would come in...I would say "hello" first and then she would look up from her notes and say hello. The last time I saw her was the straw that broke the camel's back. Without going into specific instances, she was sarcastic and condescending to me on several occastions. The last time I was there, I decided that, whether or not she is a good doctor, I could not be treated by a doctor who is so uncaring, insensitive and unfriendly. Hope she is nicer to her other patients than she was to me. And I haven't even mentioned the incredible wait times---first appointment, I waited 2 1/2 hours. Second appointment, about 1 1/2 hours. From then on, it got better because I told the front desk I would be leaving after 1/2 hour wait. In addition, one time, I came in for my appintment (which was on my appointment card that I showed them) and they had not even put me on their schedule. They need to re-organize their office and procedures. read more

Absolutely negative experience. Spent over 3 hours at the office 2 months ago for an acute problem. Over 3 hours just waiting to see the doctor. When she came in and did the exam, she talked to her assistant and not me, then spent 2 minutes telling me I need a procedure that was unrelated to why I was there in the first place. For 2 months now I have been trying to get copy of the records and a claim filed to my insurance.... The staff is over-worked, they are over-booked and inefficient. Did not feel safe having any procedures done there. read more

I read some of the reviews...yes, you do what I call "the room waltz" where you are shuffled from one treatment room to another where tests are performed,, and yes, an appointment takes time...BUT I have to say that Dr. Reeves is truly knowledgeable and will to everything in her power to save your eyesight. Staff does seem to be weary of her, but she is precise, accommodating, will call other Doctors to advise them of your situation, will follow up and take care of YOU! I have heartily recommended her to all who cared to listen! read more

Horrible experience! Waited 2 hours past appointment time for a 10 minute test. Not a word of explanation or apology. When I asked if I could get a copy of my test I was told that the cost for an email was $18 - for my own test results that I was already paying for! They consider that a "reasonable" charge, Avoid if at all possible! read more

Save yourself time and trouble. I had a 4pm appt and when I got there the waiting room was full. I expected maybe she had other doctors there as well. Wrong, I wanted to leave, however, I live way to far so I sat it out. Finally I get called in a room about 530, waited there another 45 min and I didn't leave until 7pm. She may be a really good doctor but she is very unprofessional and yells at her staff in front of the patients. The next appt I made I asked for the very first appt in the day so I would not have to wait because of the reviews and remarks in the waiting room. I was called the day before the appt and told they don't set appts that early and not sure who did and they didn't have any more open for that day. Now I am trying to go to another doctor who requested my med records before I am seen and I have called and called and called and called to get the records sent to this new office. No one answers the phone, the voice mail box is full, and I have contacted her via her website and over a month later I am still waiting to get my records sent. I am so frustrated with this doctor and office. read more