Absolutely brilliant experience from the moment I scheduled until the moment I walked out of there!…read moreThey were very communicative before my appointment, the man who answered the phone was patience, kind and helpful. When I arrived I believe it was the same man, and he was equally as nice and helpful in person. The tech who did all the tests/images on my eyes was kind and helpful as well! He explained everything he was doing and why he was doing it in a way I could understand. He made sure all of my worries or concerns were addressed as well. The doctor, Megan Callahan, was probably the kindest doctor I've met in my life. She really cares about her patients! She also explained everything in great detail and made sure I understood my eye health and that I didn't walk out of the exam room with any questions unanswered. I had a case where I was given a wrong script by a big chain office upon moving to Denver, and it was causing me great head and eye pain. She was able to show me the difference between my original script, the wrong one, and my new correct one. And WOW! I am so glad she showed me as it really gave me a better understanding and so much peace of mind. Then I was taken out to try on some frames (they offered to put lenses in the ones I already had and did NOT pressure me at all to purchase anything extra from them) but I found some I love and they did a great bundle with the frames and lenses. All in all I had the best experience I could have hoped to have today! I will be a lifelong patient at this office. Lastly, this office is BEAUTIFUL. The decor is lovely, comforting and still professional. It was spotless clean! The room you pick out glasses in was so comfy and organized. If I could give 100 star rating I would!!

My first time here and had a great appointment and interactions with the staff. They have been very…read moregood about helping me find the best contacts even though it's a struggle. Old eyes But then I reached out for them to order me contacts with my insurance and never heard back and now the contact store is having an issue getting in touch with them to verify my prescription, which I really need.

Great experience at this office. Optometrist was very detailed in explaining his findings & my…read moreoptions for glasses . Did not try to upsell me but gave me suggestions for my needs . Very professional along with the nice lady in the front office area . Had my prescription glasses ready in a few days !

Unfortunately, I won't be returning. I did like this little shop, but they didn't ASK me what I…read morewanted and grossly overcharged me. In any type of retail, especially if medically related like your eyesight/vision, customers should be provided all options for any type of lenses and the beauty of being the one paying is that THEY get to decide what to buy and how much they want to spend. That ability was taken away from me here. My prescription is very very minimal. I've had corrective eye surgeries so I don't need much at all. I picked out a pair of frames that I liked and told the person to go ahead and place my order. I had to come back in to get measured and she said they'll call me when the glasses area ready. I didn't realize until pickup that somehow, for this very simple and very minimal prescription that the glasses were $300-$400!! Say, what??? I was like ok... I paid it and I said I'm going to be checking with my insurance because this isn't right. There's no way for what I was getting it should cost me that much. I also asked for a more detail receipt, not just an amount, but give details on what exactly I was charged. Well, what I found out in the emailed detailed documentation that the person who works there who took my order decided for herself that I was going to buy the MOST expensive lenses possible. I am very upset she did that and never ASKED me what I, the person paying, wanted to buy. She never gave me any options. She never explained anything. I mean, that's your job is to lay out and describe to me what my purchase options are. She just went ahead and ordered the most expensive thing on my behalf. I didn't think of it during the purchase process (why isn't she showing & explaining lens options...) because that part is their job #1 and #2, I haven't purchased glasses in a really really long time due to my corrective eye surgeries. I didn't even think of what she was *not* doing correctly. So, I called and has this discussion and I needed some of this money back. No way am I paying almost $400 for glasses that barely have any prescription to them, thus I will barely even need/use. I liked the frames so I wanted to keep them and she offered getting the lenses remade. And I'm feeling like, I don't know that I want to do business with them again. So that wasn't my preference given what just happened, how nothing was explained and I was just charged without my consent. Next I said what if I just return the lenses and she said she would refund me. So, that's what I ended up doing. To me it's really ridiculous that she couldn't refund me the difference for the less expensive lenses and allow me to keep the lenses already manufactured and in the frame. -- THAT would have been the ideal response. -- THAT would have saved losing me as a customer for life. So, now we are just going to fully waste the most expensive, perfectly good lenses, sized only for my frames, and with my own prescription for absolutely nothing? Great. How stupid. She is the one who grossly messed up and she should have allowed me to keep those lenses for her mistake instead of being so wasteful. I'm out.

I love Dr Petrilla and followed her downtown when she left the Lakewood office several years ago. I…read morealso feel like the downtown location has a better selection of glasses as well. She's incredibly knowledgeable and patient with me. The staff is incredibly helpful and patient. It is downtown but that doesn't bother me. I grew up in a big city and Denver traffic is fine by me. I can't speak for others but I've had nothing but good things to say. The rest of my family come downtown now as well. I was in again yesterday for another check. My eyes are incredibly sensitive to changes that cause migraines and I have been dealing with them for the last 3 months because of issues. It's me, not the doctor but I wanted to be 100% before I got computer glasses. Dr. Petrilla was nothing but patient even though I had just been there. My dog made my glasses crooked and the progressive line idea too high. This should fix everything!!

Only had a check-up. work done was efficient and done by a professional. paid for a new…read moreprescription and got it but there was no follow-up to sell me glasses.

1000 out of 10. No notes. I am here in Denver for a few days. I broke my glasses and Sam looked for…read moreframes to potentially put my frames in. When he couldn't, I picked out frames and he made a new pair in less than 3 hours. I am forever grateful and can't say thank you enough!

Drove down from Eagle. And all I can say is that Sam and the doctor were wonderful. I really…read moreappreciated their kindness, helpfulness, attitude, and patience.

Came here for an eye doctor appointment and to revisit my prescription. The technology here is…read moregreat and up to date, so I felt everything went smoothly and quickly without being rushed. The doctor and assistants were very thorough and helpful during the appointment. I love their options for glasses as well.

LoHi Eye's service center has such a welcoming vibe and looks chic, sleek, professional and…read morefriendly. Huge shoutout to Drs Kat and Aaron, and their fantastic team for creating such an amazing practice! Explore a stellar selection of specs, from various brands to luxury choices. As a grateful patient, I can't recommend it enough! When I went in for an eye exam most recently, I was greeted warmly by Rae who performed the first parts of the examination. I was able to snag a cancellation, so this appointment was sooner than my routine timing. I am deeply grateful that Dr Kat could see me, because she ended up discovering in my eye health something that required urgent attention that I would not have otherwise known until much later, when it potentially could have progressed into vision loss! The next part of my appointment was much more fun! Lara attentively helped me figure out which pairs of frames would best suit me for regular vision glasses, and prescription sunnies. She gave honest feedback, and completely understood as I explained what I wanted my glasses to convey about my personality, approachability, professionalism, and also that I needed to be able to use them doing light athletic activity. Bearing in mind all my concerns, Lara helped me narrow down the search to some final candidates, and team members Rae and Michael joined in to share their insights and opinions. Thanks everyone for the collective effort to have me stylin'! Experience top-tier eye care with a service team that's caring, quick, and efficient. They guide you through every decision, always honest and encouraging. Your go-to for exceptional vision care!

Really good eye drs as well as super helpful staff. Explained everything in detail and really…read morehelped with my new lenses.

The service was amazing!! They were so friendly, quick and gave me great info. I will be coming…read moreback here every time. Highly recommend!

Came in here to get my sunglasses fixed and had an awesome experience with Nick. He was really cool…read moreand honest at the same time- something I really appreciate in any setting. He did a great job and I am so happy to have my favorite sunglasses back in my life after a long absence! Oh and Ben is cool too- if you get him you are in luck as well!

The new location is a little tough to find at first, but it's a very professional office with lots…read moreof impressive equipment. I saw Dr. Ritter and was helped with my glasses by Crystal. Both were very kind, respectful, and knowledgeable. I would definitely recommend this office for anyone who lives or works in the area.

I had a bad experience here. Staff showed a lack basic professionalism, empathy and character. The…read moreoptometrist, Chet, can't be bothered to have a simple conversation outside of a paid appointment. I was given false information about a follow up I requested over the phone. I was told that I could come in for a quick follow up less than 24 hours after an appointment (without having to pay for a separate exam) because I wanted to request a change / have a conversation with Chet. When I showed up I was told that I was given the wrong information over the phone, they would need to bill insurance, Chet is unavailable for a phone call or to talk for 2 seconds and that "it wasn't me you talked to" when I told them that I confirmed this over the phone. So, my time was wasted, everyone had a bad experience (except Chet, I guess) and all that's left is this lousy review. Go somewhere else.

Was the best experience I have had at a doctors office. Everyone we well spoken and professional…read more Definitely recommend and will be returned for future appointments

Dr. Alderete is honestly the best. I have been going to him for years and each visit, I am amazed…read moreat his level of engagement and his willingness/ability to explain things in understandable terms. He spends a considerable amount of time during the visit which is quite rare in health care these days. He takes genuine interest in the care and well-being of his clients and not maximizing his profit and the cost of the visit/contacts/glasses- another rarity these days.