After more than a decade as a customer the decline in customer service a good business ethicsis remarkable with Denver Concierge. The quality of service became less and less but the excuses more and more. After enduring many weeks of housekeepers on the phone the entire time they were working, one week where the worker was so emotionally distraught she couldn't perform her tasks we complained. The owner and manager were not invested or "actively" involved in the day to day operations of the customer service, or the training of their staff. They expected me to prove my experience-and only then acknowledged the issues. Thank goodness for today's video, but how sad I had to keep video to "prove" to Denver Concierge what was happening when the unsupervised personnel were in my home???? Ownership and management excused bad service by blaming me, or asserting that I was not reasonable-without regard to the fact that it had worked for more than 10 years with a LOT more work during the earlier years because I had kids and many more pets. The excuses by management were many, and didn't offer a solution. I came to dread the day each week that I'd pay a hefty fee for Denver Concierge substandard housekeeping service-and feeling like I needed to do part of the work so I could relax after the team came to "clean" my home. Things like decor that was moved to dust and not placed back where it was intended to be (meaning I had to redecorate after each clean-putting picture frames, vases, nick backs, candles, etc...back where they belonged) damaged furniture from careless sliding of lamps and vases rather than carefully picking the item up and setting it back down-or running the vaccuum head into the base of furniture, to rugs that were moved for cleaning and not replaced "square" against the anchoring furniture, damaged granite and most of all-my house was left unsecured and unlocked three times in four months with video evidence. The owner excused it as "too complicated" for the team to lock the doors or close the garage Once we terminated our relationship the snarky response from the owner that essentially stated we were too hard to please left me certain that the change and this review were necessary and called for. Arrogance has no place in business. I auditioned numerous services after I determined that there was a lack of desire to meet my expectations and need. I found that Denver Concierge is not only expensive but also that numerous other providers have a much more flexible attitude, and the willingness to contour their business model to my needs. My advice-look around and try out services and teams to discover what brings you joy at the end of the day your house is cleaned! read more

Here's the breakdown: Amazing cleaning crews (5 stars). Horribly rude customer service from the office staff (1 star). I've used Denver Concierge at various residences for the last 5 years. Two things have been true the entire time: their crews do the most thorough cleaning job I've ever seen and their office staff does the customer service equivalent of spitting on you. I've even cancelled them a couple of times after some particularly egregious incidents of flat out rudeness, but I've come back both times because, frankly, I've tried many other services and Denver Concierge's cleaning crews are simply the best (and apparently my standards are high). Unfortunately, Denver Concierge is also expensive if you have a small place (currently $130 minimum per visit - even if your place is only 700 sq ft and they'll be done in 20 minutes). If they would just train their office staff in how to treat customers, they might be the perfect cleaning service. read more

It says a lot when a company can't handle complaints from their customers. The ladies that did the cleaning were always great, however the front office and management was obviously not pleasant to deal with. Rude and defensive, not to mention we were over-billed multiple times. We went with 5280 House Cleaning and they have done a great job for us thus far. I don't feel the need to apologize when I complain directly (not over yelp) to a company that doesn't deliver as promised. read more

We have had Denver Concierge cleaning our home in Highlands Ranch for about seven months now, and I can tell you that it is such a joy to come home on our cleaning day. The gals that come in to clean are fantastic, and they never miss a thing. I could not believe how long they spent cleaning the very first day, they were so thorough. We have wine bottles on the top of our kitchen cabinets, and I actually laughed when I noticed that they had cleaned them all (about 40 in all). I like to think of it as our vacation day when they come to clean, kind of like when you are on vacation at a resort and come back from a long day to find flowers on your bed. It just makes me smile. We never get interrupted on our schedule, and they just come in with our garage code since we are off to work. All that to say, I highly recommend them. I have heard horror stories about other house cleaning companies, and we would never switch. read more

We used this service for nearly a year, and were always pleased by the job the cleaning crew did. They were thorough, professional, and courteous. The two-star rating is related to inconsistencies in billing over the past year. The rates were highly variable for a job that did not change substantially from week to week. There was a 40-50% difference in the total amount of the bill at times. While Denver Concierge's office staff spoke with us to see if we could identify what contributed to the increased rates, the problem was never satisfactorily resolved. I appreciated the team's work and the company's efforts, but in the end decided to pursue cleaning with someone who could provide a more stable charge for the work. read more

I recently hired Denver Concierge to clean my home in Niwot. With 3 baths, 3 levels and two dogs, it was getting to be too much work to keep everything dust-free and clean for parties and company. Now my place sparkles and I can feel good about having company over more regularly. It's amazing what a difference their talented cleaning crew can make in just one visit! They have been prompt and thorough every time, usually going the extra mile to make sure we're happy with their service. Oh, and they use green products, which was an important factor in my decision to hire them. I would absolutely recommend their service to anyone who is looking for a green cleaning company they can trust. :) read more

I have worked with Denver Concierge for about a year and a half and they have been great to work *with me* so my house is cleaned exactly the way I want it done. I have found that by keeping the communication open, honest, and direct--even by providing specific instructions for the crew to address--I am pleased after each cleaning. I LOVE coming home to a freshly swept front step and walking into my house on cleaning day. The stainless steel is always *spotless*, clean sheets are on the bed, the bathrooms are sparkling ... and everything is done. As a working mother of two young children (plus two dogs), this is exactly the kind of help I feel good about paying for. read more

I have used Denver Concierge for over 10 years! They provide great personal service as well as very excellent cleaning to your specifications. The team approach works well and Angela keeps everything running like clockwork. I recommend them for all your cleaning needs, especially if you have a larger home. read more

After looking for a green house cleaning company, we settled on Denver Concierge. We were scheduled within a week and they offered a great deal for the first clean. We try and keep the house clean, but with two little ones, it is near impossible as they make a mess while you're cleaning another mess. The crew came which consisted of 3 cleaners and an arsenal of non toxic cleaners. After over 5 hours of work, not a single dust bunny was found, and I keep finding nooks and areas where i'm actually surprised that it was clean. If you got a hot mess, or a mess, call the crew at the Concierge, they'll clean it right up. read more

Was previously a customer and recently switched to another company. Their service was fine but there are definitely better companies out there. Also, be forewarned that DC is on the pricey side. read more

Denver Concierge has now cleaned for me twice and the end result is nothing less than fabulous! The initial clean was a "move in" of a place that was left not move in ready. The cleaning staff was more than thorough even cleaning things like the vents (in the ceiling!) as well as baseboards and every nook of windows and corners. It is pleasant to have a company that you can trust and you know will do an exceptional job. The office did call me ahead of time to let me know when the cleaning crew would arrive. They were timely, professional and the environmentally safe products top my list of must haves in a cleaning company. I would recommend them to anyone with any size of house and have setup weekly service after my initial service! read more

One of the absolute worst house cleaning svs I've ever had. We must've gotten the lazy housekeeper because she lied when confronted about cleaning the oven and didn't clean the basement sink at all. They did not do a thorough job. I would never recommend them to anyone who needs a cleaning svs. I can't justify paying their fee for a crappy job. The sad thing is we used them before and had zero issues. This time they did less, it took longer, and they wanted to charge more. read more

We recently hired Denver Concierge to clean our new apartment before we moved in. The office staff was extremely nice and helpful and the cleaning crew was very thorough. The place had been pretty dirty and we were very pleased with the job they did, allowing us to move into the apartment with a clean slate. They use only environmentally-friendly products, and it was nice to walk into a freshly-cleaned apartment that didn't smell of cleaning chemicals. read more

The service people are friendly and the cleaning is consistent. However, training of employees does not happen and damages to my home were frequent. The instructions for cleaning my wooden floors were in my records from the beginning but on at least two occasions (that I was home for) rather than Bona the crew was washing the floors with soap and water. When I called the front office the explanations were 1) the regular team leader was on vacation and 2) it was a new crew and they didn't read the instructions. This resulted in the floors having to be refinished at my expense. Lost makeup, broken glass, ripped sheets........the experience cost me a lot of time and money. Reimbursements were made to me for items but it did not cover replacement for like kind and quality (my fault for not insisting). When we decided to part ways, due to the continual damage, they were not willing to provide a two week window for me to find another service. Being retired and handicapped this put me in a bind. All in all, not a good experience. There are a lot of companies out there so keep looking. I agree with Bryan D - my experiences exactly. read more

Just had Denver Concierge clean my house! What an awesome job! They are THE MOST thorough cleaning crew I have ever encountered. Every knick knack, every nook and cranny are spotless and shining! The cleaning crew was very friendly, fast, and efficient, I barely knew they were there. I have recieved many compliments on how sparkling my house is! I would highly recommend Denver Concierge to everyone - Top Notch!!! Jeanine read more

I have been a customer of Denver Concierge for many years. I just recently moved into Denver from the Tech Center and came back to Denver Concierge because of the reliability, quality and excellent customer service. My home is always thoroughly and professionally cleaned. During the times when I have been at home during the cleaning, the staff is always friendly, competent and efficient. They never miss a thing and I am always 100% satisfied. Angela is superb in the office as well! I highly recommend them! read more

I have used Denver Concierge for twelve years now. Prior to this I used individual ladies which proved to be a hit and miss situation. I grew up in a family who hired help for my family's house cleaning services so I have been around this "system" all my life. As with beginning any new contractor there will be minor issues, mainly preferences, which need to be ironed out. I have always found the office staff and especially Angela wonderful to work with. I have been continually pleased with their services. They always accommodate reasonable requests for additional tasks as some things only need to be done once or twice a year or so. Let's be fair and reasonable to them. They are motivated to perform excellent services for us, their customers. B.P.S. read more

Called to get a quote but they told me that they only service houses over 950 sqft. Also, the lady who answered the phone clearly was half asleep given that she was confused as to why I was calling. read more

I have used Denver Concierge for more than 10 years, ever since my daughter, born prematurely and very fragile, came home from the NICU and I needed a higher level of clean than than I was getting from my regular housekeeper. I also liked that they could be in and out of my house in a few hours, versus the 4+ hours it would take my regular housekeeper to clean to a lesser degree. I like that they are green, licensed and insured, and they have always accommodated the occasional changes to my schedule that happen due to life. I always have the same team lead who is familiar with my home's special instructions (and there are many being in an old 1920's home) and you often have the same team, spare maybe someone who is training. Even with an occasional new face, I never feel like I need to hide valuables. Nothing has ever gone missing with anyone that has been to my home through Denver Concierge. Quite the contrary, as I have more than once misplaced something valuable that I have asked them to keep a look out for and they have located it in the process of cleaning. I have recommended Denver Concierge to many, and would give them 10 stars if I could! read more

After using Denver Concierge several years ago on a consistent basis I was unable to continue bi-weekly cleanings. I was very happy with their service and have never found a company that cleans better, so I went to having them come out for special occasions. I called a few weeks ago and spoke with Angela, who I will say is not very friendly, and was told they do not do "special cleanings" anymore. I asked if they had an opening to start up with consistent cleanings and was told she would check the schedule. A few minutes later she called back to say that they would not have any room in their schedule, which is fine, but it was her attitude towards me that I found very offensive. I find Angela quite rude in how she handles customers, or potential customers. The ladies who come to clean are wonderful and they do a fantastic job, but after being treated as I was by Angela I would not recommend them to anyone. Over the years, I have recommended them to many people but will not do so in the future and will in fact let them know of their "snooty attitude." I am sure that this will receive a negative response from the owner, as from what I have read he does not respond well to critiques or handle any sort of criticism, but I wanted to post my two cents on the company. They have gotten too big for their britches! read more