Very friendly and very reasonable with their evaluation of your items and respectful of your time…read moreand possessions. Thank you.

: Poor Representation and Miscommunication at Big State Pawn…read more I recently visited Big State Pawn and experienced what I would consider a disappointing display of customer service and communication. I had placed a game console on layaway that was advertised and sold as a combo including four games -- the combo was the very reason I chose to purchase it. Two weeks later, when I picked it up, I noticed that one of the games was missing from the box. When I brought this to the attention of an employee, a african american female with braids whom I was not speaking with or too responded in a condescending and dismissive tone, saying, " you know the games aren't actually a combo right? We gave them to you for free...like they just come free with the console." with a smug look on her face... That response was unprofessional, unnecessary, and frankly made no logical sense. The product was marketed and displayed as a four-game combo, and any reasonable customer would expect to receive exactly what was advertised. Thankfully, another associate who demonstrated professionalism and respect simply asked that I bring in the console so we could check. I did, and we discovered that the missing game was inside it and if it was not, she would give me another game.. That simple, respectful approach was all that was needed from the beginning. This situation was never about the game itself; it was about how it was handled. We customer decide to spend their money, they deserve to be treated with courtesy and understanding, not condescension. The tone, professionalism, and attitude displayed by that one staff member reflect directly on the company as a whole. Big State Pawn, please take this as an opportunity to remind your team that customer service is not just about making a sale...it's about maintaining trust, respect, and integrity with every interaction. Sheeeesh #DoBetter

Rudest employees I've ever been around. I rarely go to a pawn shop, but I will never go to this one…read moreagain. Rude with an attitude to match. Horrible service.

Great customer service good prices Fair when you want to pawn something and work with his customers…read moreall the time no the owner mat for 4 years and he's great at all he does give him a chance and you'll see that he'll treat you right I give him five stars for customer service and working with people and helping them

Today, I stopped in to sell some audio equipment. This shop has changed significantly since its…read moreprevious owner sold to Max Money Pawn (who has a sister store over by Papa Murphy's in Denton). I met with Jimmy, who's people-skills and service was well above what I have come to expect compared to the experiences I've had at other pawn shops in the Denton area. It is also very clean, especially after their renovations. This shop is definitely worth checking out.

I found this shop on Craigslist when I was looking for a Djembe drum. I contacted them via email…read moreand Katy was very gracious and offered to provide extra pictures for me. She offered to hold the drum for me all week since I couldn't get there until Saturday. I work in North Dallas and it was still a bit of drive to Denton, but boy was it worth it. I asked a question about the drum to the owner, Glen, and the first words out of his mouth were, "I know that I'm taking off $15.00 because of a slight tear on the drum head!" I hadn't even noticed it! He then offered to help me whenever I wanted to replace the drum head in the far future. His employee was also very nice. So I would highly recom- mend this pawn shop to anyone looking for a used instrument. They deal in high end equipment and their prices are very reasonable.

They called Me and told me i needed to pay my Lay Away. I told them i was out of town. asked if i…read morecould pay later in the week. I was told it was fine. they would join st reactivate the layaway. When i arrived.I was told no. They would not reactivate it. They would only give me 10 percent credit. They wouldn't work with me or anything. They are crooks. I could understand if they had said on the call that hey your going to lose it. But no. they said come in this week and it will be ok.

I had to find a particular piece of plumbing equipment when I went to their shop and Raquel was…read moreamazing at helping me find what I needed. She has always been knowledgeable about the items I am looking for and very engaging when I am asking questions regarding the products I am interested in. This is a great place to go when you are shopping and new isn't a requirement, the prices are great and and the are people helpful and friendly .

Went in to look for a 45-70. It was a Saturday and the shop was busy. They have a HUGE selection…read moreof handguns and rifles. Not so much in the way of ammo but that's fine. The gentleman assisting us was very nice and knowledgeable. He directed me towards the rifle I wanted. Just then the place got very crowded and I could tell a line was forming. Now that I know the rifle is there I will DEFINATELY return and purchase it. We just didn't have the time to wait today but I'll be back when they open this week and finish the deal. Great business and treats customers well. Thank you

A very discreet location on Denton's Dallas Drive, on the right hand side of the road; a great…read morestarter gun dealer that can get you almost any firearm, especially Glocks, Revolvers, and specialty fire power for any home defense system; please remember that it's the legal gun owners who bear the responsibility of teaching their families the proper way to handle, fire, and secure their guns and including locking their firearms, locking them in a certified gun safe. #Let'sFollowTheLaws. Additionally, follow the guidelines for safe handling of firearms by NEVER pointing a gun's muzzle at any human or publicly exposed person or object. Cheers, Mark F.

The people in this place are awesome. They all had good attitudes and smiles on their face. I would…read morelike to thank Trinity for answering my questions and helping me find the get great deals on the items I was looking for and ultimately purchased.

From the owner: Buy, Sell or Pawn. We offer quick and easy cash loans - bring us something in decent working…read morecondition and get cash in your pocket instantly.We offer quality merchandise from 25-70% off retail prices! TVs, Smartphones, Apple watches. - we carry thousands of brand-name items you know and love. Gold Buying,Layaway,Pawn Loans,Product Protection Plan,Retail Merchandise

Love these guys. I am always going in there asking them to check something for me and if it's real…read moreI sell if it is not then they let me know. I've taken coins in and they have checked them as well and they let me know that value if any, they have ALWYAS been so nice when I ask a question no matter how silly I think it might be. I've never been made to feel bad for asking questions like some places would do. I HIGHLY recommend them.

The staff is knowledgeable and welcoming and pricing is very fair. Their positive reputation is…read moreclearly well-earned. Definitely recommend, whether you are buying or selling.

10/10. I traded in my diamond sword for a few emeralds, I would highly recommend. Great deals!…read moreGreat service!

From the owner: Buy, Sell or Pawn. We offer quick and easy cash loans - bring us something in decent working…read morecondition and get cash in your pocket instantly.We offer quality merchandise from 25-70% off retail prices! TVs, Smartphones, Apple watches. - we carry thousands of brand-name items you know and love. Gold Buying,Layaway,Pawn Loans,Product Protection Plan,Retail Merchandise