They helped me get back on the road and home to San Antonio. I appreciated their kindness and attention to detail. Excellent service!

Classic Mazda Service department is as good as it gets. Courteous, professional and just top notch work. From the moment I drove in for my appointment to the time I drove off in my freshly washed mazda3, everyone exceeded my expectations. Especially want to give a big thanks to Chris Stolp for overseeing all the work. You guys are great. read more

Moved from California to Texas last year and needed to find a place to have my car serviced. Classic Mazda was the closest one and they did not disappoint. Scheduling online is very easy. I've been here twice and James helped me both times. Very nice guy and always kept me informed with what was happening. The first time I came was for routine maintenance and the second time was for maintenance and the airbag recall. They can be quite busy, so it might take a while if you're waiting, but they have a comfortable waiting area, good WiFi and cold water. My family and I have been relocated back to California, but if I were ever to move back to the area, Classic Mazda would be my go to place for my car. read more

Tareq was my sales man, he was very knowledgeable about what I would need from a new car and didn't push any expensive options that I may not have needed. He was also very accommodating and made sure that I felt that I didn't need to feel like I had to go forward with any purchase I felt uncomfortable with. I did end up buying my new CX-5 that day. :-) It has been 5 months and everything has been going great, no issues. read more

So far, I've not set foot in this dealership but will do so in the next week or so. I'm still narrowing between the Rav4, another CR-V from a dealership I already know and love, and a CX-5 Grand Touring which was my favorite of all on the first test drive at another dealership. During my research, I made the mistake of releasing my contact info online and have had contact from a number of dealerships in the area. Classic of Denton is my preferred option as it is closest and I want to buy and service at the same dealership, if possible. So far, via several emails and a voice message, I'm impressed with the considerate and reasonable follow-up provided by Classic Mazda. I've never owned a Mazda but am looking forward to being convinced that this highly rated vehicle is the one for me. Thanks, Don. I'll only give four stars until I actually have that great buying experience. read more

We have had our Mazda worked on at several Mazda dealerships. Chris S. in Mazda service has mis informed us, hard to work with now 3X (last time) and lacked much of the customer service skills required. He can't help but tell me how busy he is and how it seems like helping me is like "herding cattle". Since Mazda Denton has changed ownership we have noticed quite a decline. We are going to be buying 2 Mazda's this year but not in Denton. Sad really. read more

One of the best dealerships I've dealt with for both my Mazda's and overall. This was my second purchase and Patrick Roberts was a phenomenal salesman! Very quick to get down to what I wanted, honest, and made sure to help with anything I had questions on with the car! read more

Extremely disappointed in Classic Mazda! I purchased my 4th car from them the end of May and have yet to receive my license tags and the paper tags expire tomorrow July 28th! I called on July 20th and they were supposed to mail them but called today and they still haven't mailed them! Also owed a refund over $1000k which I still haven't received! Beyond frustrating especially since this is the 4th cat I have purchased! read more

So we come in to buy a car tonight, and the sales guy writes up numbers for the wrong type of vehicle. (We were wanting a CX-5, and he writes up the cost of a Mazda 6.) Asks me the same questions three or four times. Then we finally get the price for a CX-5 written up, we make an offer, and it's rejected. We make another, higher offer. It too is rejected. (At this point we're probably about $1800 below MSRP of $29K, and we're thinking he'll come back with a small concession on price.) The guy just looks at us and says, "Look, it seems like we're not going to have a deal here. Sorry. Have a nice weekend though." No counter offer. No speaking with a manager. Zip. Just shown the door. I'd have come up again as well, but this guy just didn't want to negotiate. To not even counter an offer that's only 6% below MSRP??? Odd behavior all the way around. read more

Came here to test drive a CX5. Went inside and one of the car sales man gave us a look as if to ask "what are you doing here." Apparently we arrived five minutes before closing hour. Which was 6 pm on a Saturday. Between a Mazda CX5 & Suburu Forrester, we were ready to purchase after a test drive. We took our business to Suburu. So thank you Mazda. read more

Had roof racks installed which was done quickly and the job was done great. Our vehicle was handwashed after service which is awesome. The staff was professional and friendly. Facility is well maintained. read more

We had one of the worst experiences at this dealership. While shopping for a vehicle, we had received a competitive quote, and put down a deposit. When we went to pick up the vehicle, we noticed a lower trim line of the same vehicle (same color) was prepped and waiting. When I pointed this out, the dealership acted like it was an honest mistake. They asked us to wait, while they correct vehicle was prepped. After waiting for 2-3 hours, we found scratches on the front bumper. We were told by the sales manager that we could back out of the deal, but he wasn't going to fix the vehicle because they were already losing money on it etc. We weren't looking for an additional discount, our only expectation was for a *brand new* car, not one with scratches (if they proposed fixing it, we probably would have gone through with the deal) Overall a horrible experience, stay far away. read more

My husband and I like many people living in the Denton area received a flyer from Classic Mazda. This marketing tool was disguised as a scratch off game. Now I know that the chances of winning are pretty much non existent but what the heck. I almost threw it into the garbage but for some reason decided not to. Imagine my surprise when after pulling the tabs on both side I revealed 7 7 7 ..looking on the opposite page I see 7 7 7 gets you $2000 (cash). I'm still not convinced but I call the number listed, give the confirmation number and am told by the man that I did have a winning ticket but he could not tell how much. I tried to read the small print on the back and it still looked like we had won $2000 (cash). My husband and I told ourselves there had to be a gimmick but we would stop by the next day. Now we get to my real issue with Classic Mazda. You all know that when you drive in or walk in to a dealership anywhere the salesmen and women come out to see who snag the customer first. Well since my husband and I walked in holding the game card and nothing else ..No one came up to us! There was one sales lady with a customer and then there were several salesmen all around the showroom. For goodness sake it was about 2:00 on a Thursday afternoon. Can you imagine watching them try to act busy in their little groups so they didn't have to approach the crazy couple that thought they had won something ? We approached a salesman and were told the man we needed to see would be with us shortly and to please move to the waiting area..still not your normal friendly salesman 1000 watt smile and sweetness. We waited for just a very few minutes. We were approached by another unsmiling, sullen man who asked for out ticket or whatever you want to call this document along with Id. The two pieces verified (for what?) this man leaves to come back again with a lottery ticket in his hand. All he had to say at this point is You won two dollars and not scratch more than 6 squares or it will be invalid. I was so impressed how I handeled this whole experience. I did not, laugh in his face, I did not yell and I did not tear this silly little ticket up. I decided to write about the experience with the lousy customer service. We knew going in that the winning prize would not be what we would have loved it to be. We did not know that we would be treated so disrespectfully. We drove up to the door in a new ford truck, we were dressed clean and appropriate, we are of an age that buying a car was a definite possibility..the problem was either we were carrying the product they sent to our home to clutter up our mailbox and ultimately our trash can or Classic Mazda Sales people are the rudest people around. I think RUDE is the answer. Instead of wasting money on this marketing gimmick the owner of Classic Mazda should fire everyone on staff and hire new representatives and pay them enough to be happy with their job. Oh Ya..that lottery ticket we won! It's not even a real lottery ticket. The ticket is from SCA PROMOTIONS and if you are lucky enough to scratch off 6 pots of gold & win you have to take it to 7-Eleven to redem. Out of 30 squares there were 6 pots of gold. Wow the odds of winning level 1 prize?1:593,775! I Do feel better now that someone will be aware of the salesmanship and this misleading practice @ Classic Mazda in Denton. Customer Service is all a business has to offer these days. You can go anywhere to buy a product..Why not go where you are treated like they want your business. Why not go someplace that treats people with respect and value the time that they spend to visit there facility? I hope that this will remind people that you treat people with courtesy when they come into your place of business. Telling a friend or co-worker about the great place you shopped at is Free marketing..Why waste time and money on a SCAM! read more

Mazda dealership of Denton is quite amazing. They treat their customers with respect and integrity, being true to the term of "taking care of the customer." My husband's car had gotten a new compressor back in July when it suddenly went caput for no explicit reason a few days ago and Jim Field (Service Manager) personally helped us out along with the wonderful crew who installed the new compressor (labor and parts) for free as it was still under warranty. They even gave us a rental while the car was being repaired so we were never inconvenienced. We have been customers with this particular dealership for over 6 years and we really cannot say enough wonderful things about them. Major praise to Mazda and Jim Field for taking care of us!! read more

I had a great experience buying a car here yesterday. Chanston Johnson has an extensive knowledge on everything Mazda and he did a great job selling me on my first Mazda. The environment of the dealership is relaxed while still being professional and I will continue to do business with them in the future. read more

This dealership preferred to play games by design with back and forth pricing between the sales team and the manager. On top of that they were supposedly offering me a great deal on a hail damaged vehicle that I found at another area dealership in an upgraded model with more options for less money and more importantly no damage. Unfortunate that they are the only Mazda dealership in the Denton area as Mazda does make a great product, but save yourself the time, aggravation, and money and check other area Mazda dealerships. read more

Great dealership. The people are AWESOME! Cole is a great salesman. He greets me by name everytime I am in. Stacy in the service lane is great. I just feel like I am with family when I walk into the showroom. I would definitely recommend buying a new car from this delearship. The people and service are top notch. -Mark read more

The customer service at this dealership is nothing short of amazing. When going in I had reservations (as a younger adult and also as a woman) about how I was going to get screwed over like I had been before at a different dealership. Luckily that wasn't the case at Classic Mazda. Everyone that was involved in helping me out always made sure I was doing okay and that I felt comfortable making such an important decision. Ryan Rector went above and beyond to get me an amazing deal and even more so when I had issues with my trade in. I truly felt like the communication, patience, and care between customer and sales was there...and that doesn't happen very often! Thank you also to the sales associate Chris Garner and the General Manager Rick Wick! I will be recommending anyone who needs a car to Classic in a heartbeat! read more

One of the best car buying experiences. Ryan was knowlegable and helpful while making sure I got the exact car I wanted. He was more interested in what I truly wanted than moving a car off the lot. No pressure. The price and trade-in were extremely fair with no haggling (who doesn't love that?). We picked up the vehicle the next day and Cole was very thorough while going over the car to make sure we understood everything. We will definitely return when we need another new car. read more

This is the second time I purchased a car in Classic Mazda Denton. I bought a CX-7 in 2011 and I just traded it for a 2014 Mazda 6. Ryan Rector was my car representative both times and he is the best salesman out there. I'm 100% satisfied with the service and attention I received. He always stayed in touch with me via email or mail to make sure I'm completely satisfied with my purchase and that made me feel like a valuable customer. They answered all my questions, they tried to gave me the best interest rate possible, and the best trade in value. Also, they made the process very smooth for me. I absolutely recommend Clasic Mazda and Ryan for your car buying experience. read more

I recently bought a 2014 CX-5 from Classic Mazda, and I am 100% satisfied with the vehicle and my experience at the dealership. My family has purchased several cars from Ryan Rector, so when I needed a new vehicle, I went to visit Ryan. I'm so glad I did! He made buying a car so easy!! Definitely recommend to anyone looking to purchase a new Mazda. read more

Bought a Mazda3 here last week. I traded in my 2002 Chevy Silverado and got about what I wanted for I it. Very good experience.

Ryan contacted me right away. Test drove the car same day. Told me all about the features of the car when we were driving. We did our research. Consumer Report rated the Mazda 6 one of the most reliable cars. Just below Lexus. We bought it the same day. It was a great process all the way to the end. We bought the car at a great price too. They gave me a loan rate better than my bank. If you are in the market for a Mazda, make sure you make a call here! You won't regret it. Ryan was great. read more

The staff is super friendly and helpful. Chairs in the waiting area are so comfy I've seen people fall asleep in them. They are dog friendly and even keep dog treats behind the parts desk! Everyone works efficiently; even when they're crazy busy, I'm never waiting very long for service. The carwash is fast, too. read more

I initially took my car here for a Recall part. They were able to replace that part. However, after thorough inspection, they found more problem/issues that need to be addressed to the car. I'm glad for their service team for going above and beyond fixing the problem. Prices are reasonable and competitive. Unlike other car dealership where they will over charge you for some ridiculous part/service. Not here in Classic Mazda. They are true, honest and hardworking people. They know what "customer service" means. They even have a shuttle to take me back home since i had to leave my car for a couple of hours. Then picked me up when car was ready. They also have service cars to loan you if in case you have to leave your car for more than a day or two - which I think is an awesome concept. Overall I would definitely use them again for any car repair/service. Highly recommend to those looking for reliable mechanic. Two thumbs up!!! read more

I was a little apprehensive about going into a dealership alone to purchase a car. My previous experiences have not faired well. Fortunately this experience was nothing but really wonderful! My salesman, Lee, was super helpful! He worked with me to get a deal that I was comfortable with and in a brand new car. The sales manager, Ryan, was also very knowledgeable with all the questions I had. I am the proud owner of a 2018 Mazda now! I am very thankful to have such a wonderful dealership in Denton. I will definitely purchase my next car from them! read more

Nothing but games and schemes. Went in for a test drive. Loved the MX-5 and was ready to buy. Told sales rep we looked at competitive financing and already qualified for 1.9%. We waited 2 hours to talk to the "finance" guy. After all this, they said they could offer 5.9%. That's used car rates, not new car. When we objected saying that would not be sufficient, he said we could "work" on a lower rate, but would have to give up dealer discounts and rebates. Had we been told this earlier, we would not have waited. Told them, that was not a good deal and decided to leave. First, the "finance" guy attempted to block the exit to his office, but we were able to get by. Next, he attempted to race us to the front door. When he couldn't catch us he then tried to stand in front of our vehicle when we tried to leave the lot. Have a feeling had we been trying to trade in our old car they would have refused to give us the keys back. Avoid these vultures at all costs. Games, gimmicks and run around. read more

Pretty bad service experience but right on par with most automotive dealerships. This is one of those types of places that you hate going to because you know you are going to be pressured by every person on the staff. The salesperson that we worked with seemed nice enough, in that car-sales-man-like way, but he did not know enough about his products. And then when I said something about one of the vehicles he said I was wrong. About a car. Yeah right. read more

I've had my car serviced here since I bought it in 2015. Today I was quoted almost $2,000 in maintenance repairs! For the past 4.5 years it's only mostly oil changes and tire rotation with clean checkup reports. I would ask about brake pad condition, brake and transmission fluid condition, and was always told all was ok. Today, I was told that prior maintenance advisors had not performed their jobs properly, which I found outrageous. If true, management should have proactively informed returning customers that they may receive recommendations for significant maintenance repairs on missed services. Instead I was with other people who heard similar quotes to mine. I am now reviewing other automotive repair places to get their opinion on the condition of my car and the necessity of the litany of services recommended by Mazda. I am contacting corporate and local Mazda management about this issue. read more

We were buying this car for our daughter. She had to work Saturday and they were patient enough to work with us late into the evening to get the deal done. They made their best price and it beat other dealerships we had visited. They had exactly the color/style of car we were looking for and were happy to work with us. There was a little mixup at delivery, but the salesman personally delivered a missing item to us the next business. Thank you for a good car buying experience! read more

Don does an excellent job and so does Classic. However I was a little underwhelmed with Mazda National and there response to a customer paying Full MSRP for a custom ordered vehicle. read more

Worst dealership experience ever. Would never buy a car here. Do not recommend to anybody else. There are other Mazda dealerships in the area that will treat you with respect. read more

Classic Mazda provided a very hassle free purchasing experience, we spent less than 3 hours total for the negotiation, test drive, paper work, and delivery process. We also have positive maintenance experience so far. Classic Mazda is very good at updating the progress and follow up later on. read more

I bought my car from here in 2011 and always have my car serviced here. The staff is extremely friendly, reliable, and always does a fantastic job!! I highly recommend them. read more

Always great service and they wash and vacuum your car! I always have a great service experience at Classic .

GO SEE RYAN! I just bought my new 2015 CX-5 today and I couldn't be happier. I wasn't jerked around at all, like at most dealerships. Ryan was upfront and honest about my trade and the sales price of the new car. I wasn't given the "Does this monthly payment work for you?" runaround. Ryan brought out a straight forward offer showing my trade value and the offer of the new car, both of which were fair. The financing went EXTREMELY smooth, which was definitely a first! I can't say enough good things about Ryan Rector and the rest of the staff at Classic Mazda of Denton. If you go to any other dealership, you are wasting your time! This was by far the best car buying experience I have ever had! read more

May I begin by saying that this was the most stellar purchasing experience of my life! My husband and I recently moved to the DFW metro area from Southern California. From the beginning, we were hesitant to purchase a new car in Texas because of a bad previous experience. We abided by the stereotype that car dealerships are run by shady opportunists looking to screw people into a deal they will ultimately regret. Classic Mazda of Denton shattered our ill-conceived expectations from the start. Before even visiting the dealership, we completed a credit application on the dealership website. Minutes later, we received a phone call from the dealership's Internet Specialist, a personable and attentive gentleman named Tareq. He explained that our credit application had been received and offered to guide us through the car-buying experience. Later that day, my husband and I met Tareq at the dealership. Keeping in mind the model and color preference we had discussed over the phone, Tareq had pulled a silver 2016 Mazda CX-5 and had it waiting at the door. After test-driving the car and triple checking that it met all of our specifications, Tareq handed us over to the Business Manager, Zane. Zane spent the better part of an hour advocating on our behalf with Chase's Auto Loan division over the phone. Let it be known that my husband and I are not necessarily the most ideal car-buyers. We are both very young with good but not excellent credit, having only financed one other car before. We expected to be turned away from our dream car when the bank discovered our age. Yet Zane was determined to see us through. His efforts got us into a fantastic car at a very reasonable APR. After stamping the golden seal on all the paperwork, Tareq took us back into his care. He gave us a tour of the dealership's service facilities so that we would be sure where to come for future servicing and finally delivered our beautiful Mazda. Attentive to the end, Tareq went so far as to explain all of the dash controls and synced both of our phones to the car's Bluetooth system before sending us on our way. Ultimately, we left certain that every possible question and concern had been answered. We got the car of our dreams in a timely manner, feeling that we had been given the utmost respect and care as customers. Classic Mazda of Denton is the sort of rare place where customer satisfaction is paramount above all else. Tareq and Zane were exemplary models of what everyone in the car-selling industry should be: friendly, attentive, and, above all, determined to satisfy. My husband and I have no doubt that Classic Mazda will be our first and only choice for purchasing cars in the future. Even more, we would recommend it to family, friends, or strangers as the best place to buy a car anywhere in the Dallas/Fort Worth area. Thank you, Tareq and Zane, for making our experience unforgettable! read more

Great experience after dealing with many dealerships and sales associates. Ryan was great!

Their internet sale person is extremely cunning and deceiving. He would promise you to beat the lowest price to lure you to the dealership and then tells you the price is bogus, all kinds of excuses to fool you, and give you something more expensive. I had this expensive in 2010, then after two years, I thought I give him another chance, and it happened exactly the same in 2012. read more

I had a miserable experience with the service department. I brought my car in for a regular oil change and they charged me $83 -- an absurd amount! They told me it would take 45 minutes and it took 2 and 1/2 hours! The service department doesn't answer the phone and when they do they make you hold forever. Then when I got there in person I had to wait 10 minutes while the guy was on the phone with a customer! The service person who rang me up was SLOW as molasses -- it took me 15 minutes just to pay. I will NOT go back there! read more