I never thought I would leave a dentist vowing never to return, but here I am. I had a root canal and the endo, Dr. Orozoco was the rudest health provider I have ever encountered in my 50 years of life, and hopefully will never have an experience like this ever again. I've had doctors that didn't want to be there, that were annoyed, and were short, but this was extreme-- it was very obvious she did not in any way shape or form want to be working with me and I was a complete pain in her ass.
I was charged 300 for an endo consult which just amounted to her telling me that I had to have a root canal it was unavoidable. The 300 consult was about 5 seconds. Before I knew it she was numbing me and it was really painful. She was super annoyed. She had me bite down on a bite guard and yelled at me when it kept slipping. She finally took it out and said, "okay, forget that. Just keep you mouth open."
When I needed to spit because I was going to start coughing, I raised my hand and she was like, "WHAT? I can't hear you. What are you saying? What? What?" followed with a huge annoyed sigh. No kidding you can't understand me with all this shit in my mouth.
Occasionally she would hit me, and say, "Are you okay Michelle? Michelle? Michelle? ANSWER."
While I was being tortured, I remembered my last root canal over 12 years ago, and how nice and kind the endo was, how he talked to me and was caring. I was literally terrified of this person working on me and I don't think I stopped shaking the entire time. I was TERRIFIED of her-- the assistant she had with her was just as cold and uncaring. Worst experience of my entire life with healthcare providers. And super strange.
At one point in time during the root canal she started singing to the music that was playing. I had some hope that maybe she would be in a better mood and nicer to me, but no.
The assistant also stopped being nice at some point, and would silently come over and jam an X-ray in my mouth, take the x-ray and take it out of my mouth WITHOUT SAYING A WORD.
Absolutely worst experience with a healthcare provider in my life, and I will NEVER go back there. Ever. It was also really choatic and there was no sense of any type of leadership or anyone in charge. It was just people running all around and lined up to use x-rays, rooms, tools, etc. Total disaster. I miss my previous dentist who was so sweet and made small talk to make me comfortable.
There were also no sinks in the patient rooms or place to spit, so it makes me wonder seriously where and how they are washing their hands and how clean they are. There should DEFINITELY be a sink in each room for handwashing. read more