Customer service is top notch. I've had some pretty extensive work done (fillings, root canals,…read moreimplants, etc.) and trust this practice with my care. Highly recommend.

Very friendly . Great first visit. They made everything clear about what I need done as well as the…read morecost. We'll see on subsequent visits.

After 8 years of not seeing a dentist because I was terrified to go because I had two butcher…read moredentists work on me before I gave these guys a try on a referral from my wife. This place is top of the line and I could never have asked for a better experience. 10 stars in my book.

First visit to the dentist in too many years... I'm pleased…read moreto state that I have nothing but the most positive dental care experience with Hagerstown Smiles. From the moment I arrived, I was warmly greeted and felt like I was most welcome as a new patient. All of the staff were cordial and professional with their examination, treatment and follow-up visits. I would without reservation recommend Hagerstown Smiles for your family dental care.

Very helpful when I had to return after a filling. I couldn't feel my bite after the filling so I…read morehad to return when I started having some pain so they could reshape the filling. Everyone is friendly and the dentist does a great job of explaining and answering my questions.

I recently lost a filling in one of my front teeth after shortly moving to Hagerstown. It was my…read moregood fortune to have the tooth expertly restored by Dr. Lee at Allegany Dental. It was my first visit to Allegany Dental and I found Dr. Lee to be very precise and personable. Martin C.

Smile Design Center I had to return to Smile Design Center…read moreon an emergency basis to have Dr. Raja ( owner) diagnose an issue with a tooth. I had several follow-up appointments,one of which was to have a root canal by Dr. Raja. He has newer equipment and techniques that made that process completed relatively .... pain free. I have been going to this practice for years. I am delighted that root canals can now be done here instead of going to Frederick. They got me in promptly for an appointment. Dr. Raja was not happy with the fit on my new crown. He sent it back to be redone. So glad he was looking out for me. He wants his work done RIGHT. He has since changed companies to prepare his crowns. He is very compassionate and I greatly appreciated this. I highly recommend Dr. Raja and his very qualified team member including Anna. Highly trained competent staff. Give Dr. Raja and his team a try..you will be pleased.

I have been coming to the smile design centre for YEARS. Everyone is super friendly and easy to…read moretalk too. The waiting area offers comfy seats and drinks. The exam room chairs are comfy and every room has a tv. They offer some spa treatments to help you relax like a paraffin wax hand dip and a neck wrap. They go the extra mile to make you comfortable and are in my opinion extremely professional. This is the place to go people.

Hygienists are attentive , and considerate. Usually very happy with office and cleanings…read more Lately, the quality of service has declined. Was very surprised . Our child had a cleaning, and told us , it was not a very good cleaning , and felt like it was done too quickly. Did not feel as smooth and clean as in past. That was a first. New people have been hired. They were not as thorough as Plong term hygienists that we are used to. My cleaning was done quickly and I felt there was still "stuff" between my teeth. The check out process was not as friendly too.

I've been going here for two years and I highly recommend them. They will "recommend" what they…read morethink you need but no pressure ever.

I had my first appointment there today as a new patient. The woman that was in charge of my x rays…read morewas really unprofessional in my opinion when it came to the x rays where they have to place the one in your mouth and bite down and take multiple angles. This should be classified as torture cause we had to do this for a majority of my visit. She never explained to me how it worked and what to do (it has been a LONG time since I've been to the dentist). She first sized it for adults but my mouth is small, so she had to size it for children and then she would only tell me to bite. It was getting really frustrating hearing her tell me to bite when i was. I was biting down as hard as I could. Then she kept complaining about how i kept taking bad x rays and had to redo them. At one point she asked me how old i was, as if that had anything to do with anything. She was obviously being judgmental. Another time, she had told my boyfriend that "she keeps getting her tongue in the way" She never talked to me and explained to me anything. She only ever told me to "Bite" or "open your mouth wider". I was in pain, my anxiety began rising and i was getting extremely frustrated, so naturally I began to cry a little. She also kept mentioning the fact that i was using the children size, and i was still messing up the x rays. It's like she was blaming me the entire time, instead of telling me what to do or how it worked. Several times, i was in pain where she had placed it, it was either stabbing my gums or she placed it really far into my mouth and since i have a horrible gag reflex, i was gagging on it. Afterwards, once we finally got all the x rays done, She took me back to see the doctor. He looked at my teeth and told me what i had to do to get them fixed. I came in with a broken wisdom tooth. I should have gotten a cleaning today however their hygienist wasn't there cause she had already left for the day, so now i have to return on Thursday to get that done and to go over my payment plan. I will update if need be for the future. All in all, my first visit wasn't great. I never want to get x rays done here ever again.

DO NOT consider this business. I went for a consultation. Office submitted request to ins co…read more Office called and said it was approved, what I had to pay upfront and made my appt. Few weeks later they send me a bill for $4000.00!!! Said the work done was NOT covered by ins. Got a notice that if it was not paid they will send to collections. Corp said local can stop it. Local said corp is the only one to do that. Ended up having to get a loan to pay. They can charge you whatever they want without your prior approval.

Had a horrible experience with staff. Lacking professionalism, bedside manner and overall concern…read more I will say that my surgery went well but that was the only positive.

This is for their office in Frederick, MD. My experience at the front desk and waiting area was…read morevery good! Office staff were so kind and wonderful. My one star is due to interaction with Dr. Chaudary before my wisdom tooth removal. I stated to her that I have a high tolerance for pain but that I'm a bit of a baby during a procedure, informing her of the type of patient I would be. (I could not afford anything but local anesthesia at that time.) Her response was a very rude, "No one gets special treatment." She repeated this sentence twice to me. I was shocked, no kindness at all in her words or manner. Do not go to her if you have the choice!

Go here at your own risk. I had a procedure that was denied by my insurance but no one told me. I…read moredid not learn until after the procedure was finished that it was not pre-authed, according to the lady at the desk on 12/17. I also had no discussion at anytime with a patient coordinator or given any information regarding cost to me on or after the prior initial appointment, per the Byrd Dental website. See screenshot from their site. The lady charged me 50 something dollars after the procedure, then we were not informed of the full cost until 12/18 when they claimed it was just denied. That paperwork shows it was denied on the 11th of November(almost 6 weeks ago) though, so they did try to pre-auth it but it was denied and no one said anything. Now I am supposed to pay 500 bucks because no one informed me it was not going to be covered, as any respected business would do. Otherwise, it is just deceptive, bad faith business practices. Simply put, if I knew it was denied, I wouldn't have had it done because I just had it done a few months ago, at a different dentist. Byrd Dental knew this and they likely knew it would be denied based on my conversations while in office. The dentist's office is blaming the insurance, the insurance says it is the dentist's office. Neither informed me of a denial and neither will have to pay for it. Just to be clear, we got appointment reminders through text, email, and calls including a real person. The dentist's office had ample opportunity to say it was denied and did not. The insurance company says they sent the mail but it never arrived in our mailbox, or to the mail distribution center where photos of incoming mail are taken. We have other mail from them regarding the previous dentist but nothing regarding Byrd Dental and we have scoured the digital photos to be certain. Byrd Dental has a chance to right this situation and keep a customer. If they do, I will update this review. If not, I hope you avoid them so this does not happen to you.

I've been going to this place for years and seeing Dr.Storch. The last few times I've went, I've…read moreseen Dr. Byrd assuming that Dr. Storch was not there that day. I have regular cleanings every six months. I had developed a slight pain in one tooth that I mentioned a few times at different visits and both Dr Storch and Dr. Byrd could not find anything. I brought it up again at my last cleaning just to see if they found anything. The hygienist said my tooth was beautiful, and Dr. Byrd came in and said immediately before, even looking at my mouth that I needed two cavities filled from the time before on the other side. He then proceeded to look at my mouth and started to say that I needed a crown on a different tooth, and then a root canal on the tooth that I was asking about plus he would need to do a crown on that root canal tooth as well. This was all based on the previous six-month x-ray. I had gotten. They didn't even do any other x-rays on me at the dental visit. He told me that he wanted to go ahead with the root canal because if he just did a crown on it that he might have to eventually go in through there and do the root canal. Went home, looked up reviews and saw that Dr. Storch had moved to her own practice at Vida in Hagerstown. I proceeded to go ahead and make appointments for all of my apparent dental procedures needed . I then called Vida (Dr.Storch) to get a second opinion. They did x-rays as well as a cavity x-ray, and all I needed was a small refilling of a previous filling that was coming unglued. I did not need any crowns or root canals and even I didn't have any cavities. Dr. Byrd has also told my daughters when they went in for their cleanings that one needed a gum ablation and the other needed veneers. And to let him know if they wanted that done. Never mentioning any of that to myself. Not only does that cause low self-confidence, but also setting them up for future income for himself. My daughters both have beautiful teeth that have had braces. I'm so happy that I trusted my gut on this and I do not recommend going there as you may get unnecessary dental procedures.

I've been a patient for over 7 years and have always had a fantastic experience, from start to…read morefinish. I trust the dentists with my care as well as the care of my children whom l, at ages 9 & 7, still LOVE going to the dentist. That speaks volumes! The office staff is always pleasant and kind. They moved mountains for me today to make room for me in their busy schedule during a dental emergency. This level of service and care is a testament to what an incredible practice they run. I feel at home when I'm here, knowing that they're keeping my best interest in mind and that I'm in great hands.

The way you treated my 4 year old daughter is just astonishing! Only friendly person was the…read moresecretary! It was my daughter's first time in a dentist office and she got a little upset and the dr wanted nothing to do with her! She was just going to walk away! That's ridiculous considering you have a "pediatric" side to the practice. If you don't even want to deal with a child because they cry, then you shouldn't accept children! We went to a new practice and they even told us the x-ray that was done, is completely useless

Very professional and compassionate. Over the past 30 years, Doctor Winebrenner and his staff have…read morekept my teeth in great shape.

Great experience every time. Everyone very friendly and helpful. Will continue to go there.read more