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    Ask the Community - Dental365

    Oceanside Family Dental - Is there an area on your face that's bugging you?

    Oceanside Family Dental

    3.3(29 reviews)
    0.4 mi

    THEY DO NOT EVEN DESERVE 1 STAR!!! Refused to see me even though I had their office assigned under…read moremy insurance showing the valid effective date. The office manger said I had to wait a month to schedule an appointment because I was not listed on their roster. I explained that I was in pain and she didn't care. She just kept saying "It's an office rule. Who does that? If my insurance shows an effective date they have no right denying me care. EXTREMELY UNPROFESSIONAL!!!!!!!!! DO NOT GO TO THIS OFFICE!!!!!!!! They do not deserve to stay in business. They have no regard for people..........

    The hygienist is so delightful and kind. She was so patient and informative during both of my…read morevisits. During my first visit I had my toddler and she was having a fit and one of the hygienist and doctors came out to help soothe her. I thought that was so sweet. During my second visit one of the receptionist charged me without confirming with the hygienist. I had to call her after I left the dentist to confirm again that the procedure was not done. She was also rude over the phone and tried to blame the hygienist when I tried to clarify while I was still at the office. I would give this place 5 stars but one of the receptionist needs to work on her tone when speaking to the patients. Thankfully she is not the first face you see when you enter the building. She is the receptionist at the second entrance. Overall everyone else at this office is genuinely kind and super sweet. I'm glad I found this place for me and my family.

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    Oceanside Family Dental - Prevention is the key to keeping the wrinkles away!

    Prevention is the key to keeping the wrinkles away!

    Oceanside Family Dental - Brushing and flossing lessons available!

    Brushing and flossing lessons available!

    Oceanside Family Dental - Happy St Paddy's Day

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    Happy St Paddy's Day

    Ocean Implant & Oral Surgery Center

    Ocean Implant & Oral Surgery Center

    4.4(7 reviews)
    3.0 mi

    I started working with Dr. Sutter in December of last year. First he extracted my tooth, then I…read moreneeded to go back in April for an implant. Unfortunately my body rejected the implant, and the implanted tooth needed to be removed (It's extremely rare, but it does happen). We figured this out after two weeks of excruciating pain. During the 2 weeks, I was in constant contact with the office and Dr. Sutter. Never once did I feel like I was imposing or bothering them. I needed to wait four more months to try again. This week I went back to have the implant done again. Dr. Sutter tried a new type of metal on the tooth, and it looks like it worked. I am writing this to show what kind of dentist Dr. Sutter is. The implant reject it was no fault of the doctor . Occasionally people have allergies and you don't know it until you try. He is the ultimate professional. A wonderful bedside manner, considerate, gentle, as well as, in my opinion a great surgeon. Most people hate dentists, but if you are going to have surgery, he is the person to go to.

    The office staff is amazing. I called and explained what I thought my problem was and the…read morereceptionist called the dentist who was able to see me the same afternoon. She emailed me the paperwork so it would be completed by the time I got to my appointment. I was taken in within a few minutes. Dr Sutter was one of the kindest dentists that I have ever met. His friendliness and attentiveness put me at ease, which for me is almost impossible at the dentist. I had explained my problem about my tooth falling out as an implant when it turned out to be a post in which case I should have seen my regular dentist. Dr Sutter took X-rays and cemented the tooth back in to hold temporarily. He only charged me for the consult and gave me a copy of the X-ray to take with me. If I ever need an oral surgeon I know where to go.

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    Ocean Implant & Oral Surgery Center

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    Alexander Gekht

    Alexander Gekht

    4.6(11 reviews)
    3.2 mi

    Simply put Dr. Gekth is great. I came to him with a raging…read moreinfection and a tooth that had to extracted immediately He very graciously gave me a complete and thorough explanation of my possible courses action, answered all my questions and explained in detail what each choice entailed. I truly felt like he left me with the answers to make a very informed decision. His work was very professional and his office is one of the most modern and clean medical offices I have ever been to. (And sadly, I have seen far too many doctors of late for my unrelated medical issues) . He also took the time to call me the next day after the procedure to see how I was doing and again gladly answered all my questions. I recommend highly without any reservations whatsoever.

    I am beyond disappointed and genuinely disturbed by the level of incompetence, lack of…read morecommunication, and complete disregard for a patient's pain that I have experienced at this office. What should have been a straightforward process turned into nearly two weeks of unnecessary frustration, repeated follow-ups, and zero accountability. I had my consultation on June 1, 2026, and as of June 12, 2026, no treatment has been performed despite being in significant tooth pain throughout this entire period. The delay appears to be related to issues with submitting the necessary documentation to my insurance company for approval. Over the past two weeks, I have repeatedly had to contact both the office and my insurance company to follow up on the status of my authorization. I was repeatedly told that documentation had been submitted, yet my insurance company had no record of receiving the required paperwork. As the patient, I found myself acting as the middleman between the office and the insurance company just to try to move the process forward. I also spoke directly with Dr. Gekht regarding these ongoing issues. I was disappointed to learn that the matter would not be reviewed until Monday, June 15, due to office scheduling. Meanwhile, I have continued to deal with unresolved dental pain. Based on my experience, communication, follow-through, and coordination with insurance have been extremely poor. Patients should not have to spend weeks chasing answers, coordinating between an office and their insurance company, and advocating for care while suffering in pain. Unfortunately, that was my experience here, and I cannot recommend this office.

    Dental365 - generaldentistry - Updated June 2026

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