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    South Shore Oral Surgery

    South Shore Oral Surgery

    3.7(9 reviews)
    2.4 mi

    I had a fantastic experience. From the front desk to Dr Green and his assistant Stephanie. Made me…read morefeel VERY comfortable. I highly recommend Dr Green. Great bedside manner.

    Stay away from this place! Let me start with the fact that this review is not about the actual…read moreservices rendered, it's about their billing practices and their customer service. My son had an impacted molar that needed to be removed. Dr. Richard Mirra did the procedure and my son is fine. However, when we made the appointment we told them that he didn't want general anesthesia. But when my son arrived he was told the doctor cannot do the procedure unless he has general anesthesia so he signed for it. A couple of years ago he had an impacted molar removed at a different place and did not have to do general anesthesia. Long story short, the insurance company denied the claim. They will not pay if it's not more than one extraction. I called the office and they said they will resubmit the claim with additional information. It was rejected again. So I called my insurance to find out what additional information was submitted and why wasn't it paid? They said the office submitted a letter indicating that the reason they had to do general anesthesia was because my son suffers from anxiety and phobia from a previous trauma. This was a lie and a false claim. When I called the office I spoke to the office manager, her name is Christine. I wanted her to explain why they submitted this false narrative? If the doctor felt he needed to go under, why not just explain why? I could not believe how nasty this woman was! She was not just rude, she was condescending and told me it was common practice to send these letters. She thought she was doing me a favor. It was clear that they just wanted to charge extra for the anesthesia and I didn't feel I should have to pay almost $500 for something that was not medically necessary. So I figured since my son signed for it, we should at the very least split the cost, reduce my bill. This woman berated me on the phone and eventually hung up on me. I decided to drive to the office, but by the time I got there the office was closed. On the way to the office another woman calls me and tells me if I pay the bill now she will reduce the bill by 50%. This is what I asked for to begin with! CHRISTINE expected me to just pay the money. I did not have a good night. I couldn't stop thinking about how condescending CHRISTINE was. After all I am a customer. Isn't that the reason you're in business. Is this how you treat all of your customers. I decided to go in person to speak to the doctor. It's his private practice and he should be aware of how his patients are treated. Well NOPE! He not only didn't come out to speak with me but they called the police on me! I spoke to the cops and it was all fine. I am pretty sure that I am not the only patient CHRISTINE treated that way. I wanted her to know that this is not ok! She should be working in a back room with zero interactions with customers! Disgusting Customer Service!! Shame on these doctors who continue to employ people like this!

    Oceanside Family Dental - Is there an area on your face that's bugging you?

    Oceanside Family Dental

    3.3(29 reviews)
    0.4 mi

    THEY DO NOT EVEN DESERVE 1 STAR!!! Refused to see me even though I had their office assigned under…read moremy insurance showing the valid effective date. The office manger said I had to wait a month to schedule an appointment because I was not listed on their roster. I explained that I was in pain and she didn't care. She just kept saying "It's an office rule. Who does that? If my insurance shows an effective date they have no right denying me care. EXTREMELY UNPROFESSIONAL!!!!!!!!! DO NOT GO TO THIS OFFICE!!!!!!!! They do not deserve to stay in business. They have no regard for people..........

    The hygienist is so delightful and kind. She was so patient and informative during both of my…read morevisits. During my first visit I had my toddler and she was having a fit and one of the hygienist and doctors came out to help soothe her. I thought that was so sweet. During my second visit one of the receptionist charged me without confirming with the hygienist. I had to call her after I left the dentist to confirm again that the procedure was not done. She was also rude over the phone and tried to blame the hygienist when I tried to clarify while I was still at the office. I would give this place 5 stars but one of the receptionist needs to work on her tone when speaking to the patients. Thankfully she is not the first face you see when you enter the building. She is the receptionist at the second entrance. Overall everyone else at this office is genuinely kind and super sweet. I'm glad I found this place for me and my family.

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    Oceanside Family Dental - Prevention is the key to keeping the wrinkles away!

    Prevention is the key to keeping the wrinkles away!

    Oceanside Family Dental - Brushing and flossing lessons available!

    Brushing and flossing lessons available!

    Oceanside Family Dental - Happy St Paddy's Day

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    Happy St Paddy's Day

    Ocean Implant & Oral Surgery Center

    Ocean Implant & Oral Surgery Center

    4.4(7 reviews)
    3.0 mi

    I started working with Dr. Sutter in December of last year. First he extracted my tooth, then I…read moreneeded to go back in April for an implant. Unfortunately my body rejected the implant, and the implanted tooth needed to be removed (It's extremely rare, but it does happen). We figured this out after two weeks of excruciating pain. During the 2 weeks, I was in constant contact with the office and Dr. Sutter. Never once did I feel like I was imposing or bothering them. I needed to wait four more months to try again. This week I went back to have the implant done again. Dr. Sutter tried a new type of metal on the tooth, and it looks like it worked. I am writing this to show what kind of dentist Dr. Sutter is. The implant reject it was no fault of the doctor . Occasionally people have allergies and you don't know it until you try. He is the ultimate professional. A wonderful bedside manner, considerate, gentle, as well as, in my opinion a great surgeon. Most people hate dentists, but if you are going to have surgery, he is the person to go to.

    The office staff is amazing. I called and explained what I thought my problem was and the…read morereceptionist called the dentist who was able to see me the same afternoon. She emailed me the paperwork so it would be completed by the time I got to my appointment. I was taken in within a few minutes. Dr Sutter was one of the kindest dentists that I have ever met. His friendliness and attentiveness put me at ease, which for me is almost impossible at the dentist. I had explained my problem about my tooth falling out as an implant when it turned out to be a post in which case I should have seen my regular dentist. Dr Sutter took X-rays and cemented the tooth back in to hold temporarily. He only charged me for the consult and gave me a copy of the X-ray to take with me. If I ever need an oral surgeon I know where to go.

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    Ocean Implant & Oral Surgery Center

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    Dental365 - generaldentistry - Updated May 2026

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