I'm so disappointed in this office mostly because of the front desk lady Sandra I believe she's the one who's always there.
Up until I had fallen and cracked my front teeth I went for an appointment to see how they could fix my teeth, I went for a consultation on 06/26/2026 and one of their dentist recommended 2 fillings and 2 veneers, come by two weeks later I went in for an appointment with them on 7/6/26 because they told me to wait a week until my teeth healed and the other dentist that saw me recommended veneers for all 4 teeth at dental solution, that day they just did a root canal on one of my teeth. After my appointment with dental solutions I did want to get a second opinion just to make sure that was the best option in preserving my natural teeth and what's better in the long run which I did and when I went to another dentist they did say I should do crowns instead of veneers because one other teeth needed a root canal because it was starting to get infected and that the other 2 it was a 50/50 chance I might end up needing a root canal, he did say a crown was a better option just in case they need to reach the teeth from behind for the root canal. They also had prescribed me antibiotics for the tooth that needed a root canal.
After my consultation I called dental solutions because I wanted to talk to the dentist and see if a crown was a better option, mind you they had not offered me a crown for either of them and had not prescribed me antibiotics, or even noticed the other tooth needed a root canal, I still wanted to get there opinion on a crown and stick with them but when I called today July 8 to ask if they could do the root canal on the tooth they missed Sandra was really defensive and wouldn't let me speak, she said "if you don't trust us, go with the other dentist, I'll go ahead and cancel your upcoming appointment and you can go with them", I explained I wanted to get a second opinion because teeth are important for people and making sure your getting the right treatment is important and it shouldn't matter if i decided to get a second opinion which I doubt she heard me because she kept speaking over me. And I told her I still wanted to talk to the dentist and she canceled my appointment. I'm so disappointed in how the front desk lady answered the phone and treated me, anyone who is paying would want to make sure they're getting the right treatment. She had also said "oh I don't like when people do that, you're not buying a car where you can shop around" very unprofessional. I ended the call by saying people's teeth are important and I told her okay that's fine cancel my appointment, I'll just leave a review.
I added screenshots of the phone call and the appointment she canceled as well as the initial treatment plan they had given me. Even after not them not seeing the other teeth needed a root canal and was infected I still wanted to give them the benefit of the doubt but the front desk lady clear any doubts, if they acted like this I'm glad I didn't go through with them because anyone who knows there not doing anything wrong wouldn't care if I went to get a second opinion. Because of her I didn't even get to talk to the dentist, which was the main thing I wanted to do. read more