Subject: Feedback on Recent Root Canal Experience at South Jersey Endodontics…read more Dear South Jersey Endodontics Team, I recently experienced a severe toothache due to an infection in tooth #30 and visited my DMO-preferred dentist, Dr. Samir Patel, for advice. Although the tooth had no prior symptoms of infection, he recommended that I see an endodontist at South Jersey Endodontics. Having had a previous root canal procedure done by Dr. Steven Ryu with an excellent, pain-free experience, I requested to see him again. However, I was informed that he was unavailable, and instead, I was scheduled with Dr. Divya Trikannad, whom I had not worked with before. Upon my visit, an X-ray was taken, followed by a recommendation for a 360° CT scan, which I was told would provide better clarity for the procedure. I was informed that this scan was not covered by insurance and would cost $300 out-of-pocket. Although I agreed to proceed, I had never been required to undergo this scan in my past root canal treatments. Unfortunately, despite this additional imaging, my experience during and after the procedure was extremely painful, to the point where I had to take three days off from work to recover. I genuinely question the necessity of the 360° CT scan, as it did not seem to contribute to a smoother or less painful procedure. In my opinion, this additional step felt more like an unnecessary cost rather than a true benefit to patient care. Ultimately, I ended up paying more than what my insurance covered, and the experience did not meet my expectations. I sincerely urge your team to avoid imposing unwarranted procedures on patients, especially when experienced professionals in your practice have successfully handled similar cases without them in the past. Finally, I understand that reviews reflect individual experiences, and expectations can vary from person to person. It's often challenging to judge a service or practitioner based on a single review, as a collective opinion is usually more informative. My intention here is not to defame the practitioner or the group that provided my treatment, but rather to share my personal experience, which was significantly different from my previous root canal procedures--both with this group and elsewhere. Unfortunately, this particular incident severely impacted me during and after the procedure, unlike any I've had before. I encourage anyone reading my review to consider it as part of a broader perspective and to make informed decisions based on multiple viewpoints. Best regards, Kannan Varadachari

My 8 year old son had to have a root canal because of a mistake made by a local pediatric dentist…read more Dr. Campbell performed the root canal and did a great job! She's very kind and thorough and made my son feel very comfortable. The receptionist was nice and helpful as well!

I highly recommend this place. Dr. Spleen and his entire staff was very friendly and helpful. They…read moremade me feel calm and comfortable as I was a little nervous being it was my first root canal. It was quick and painless. Very professional office. This Dr knows what he's doing and you'll be in good hands. I had a great experience with both my appointments.

I recently received endodontic treatment from Dr. Adnan Kazim, and I couldn't be more satisfied…read morewith the experience. I had undergone two procedures and he is an exceptional professional who truly cares about his patients. The staff was welcoming and the treatment itself was thorough, and Dr.Adnan Kazim explained every step of the process ensuring that I felt comfortable and informed. Also his responsiveness in times of need is awesome. I had an emergency situation over the weekend, he answered my call and made time to address my concerns promptly. Thank you to the entire Endo Excellence team!

Came here for an emergency on a referral from my dentist and was squeezed in for an appointment…read morewithin an hour. This is not your typical doctor's office. The decor of the waiting room and office was unique and comfortable. I had a welcoming feeling the minute i walked in. In fact, I was blown away by the friendly and welcoming staff who "welcomed me to the practice" with smiles. Dr. Fonseca, who came highly recommended exceeded my expectations. She made me feel comfortable, relaxed, and even made me laugh despite being in pain and fearing the worst. Although my situation was a difficult one to diagnose she was patient and made sure that she got to the bottom of it. She was thoughtful and thorough, explaining every part of the process to me. She made a difficult procedure seem routine and simple while keeping my mind at ease throughout. I can't say enough about Dr. Fonseca and her staff. They are truly the best!

Where do I start? We were referred here 2021 and after months and months of waiting and back &…read moreforth between specialist and dentist, the endodontist finally worked on my teenage daughter's tooth. At our follow up appointment with our regular dentist, we discovered the endodontist worked on the wrong tooth! Yup, she performed a root canal on a perfectly healthy tooth! Neglected the other tooth and by the time we got her back in there to do the tooth that needed work it was too late to save it. Fast forward, here we are again referred to get a root canal retreat on a front tooth. After months of waiting for appointment for consult, they insisted dentist needed to remove cap in order to redo root canal. Back to dentist we go. Dentist insists there's no need, it would cost us out of pocket expenses ($700-) for new cap and that endo can do procedure through back of tooth without interruption to cap. Back to Endo, who proceeds to give attitude and give worry that it will crack and then she will have no tooth. We decide to proceed and take our chances. Surprise, they could do the procedure without ruining the cap! We waited over an hour to get called back. The hygienist/assistant was so nice and helped calm my daughter's angst. She said procedure should be 20-25 min. Endo comes in, daughter asked couple questions of what to expect, mentioning the assistants quote of 20-25 min timeline. He snapped and cockily said "no, if she thinks she can do it in that time then SHE can do the procedure herself". I had to bite my tongue, as I didn't want to give him reason to take it out on my daughter. More attitude. The guy is an arrogant jerk. Her dentist cannot do follow up to finish filling now until they send x-ray for them to submit to insurance co. It's been a week, and I have called numerous times... no answer. This place is a joke and unprofessional. If there are other options in your insurance network- go somewhere else.

I'm made an appointment weeks ago. Arrived on time for my appointment. I waited over an hour past…read moremy appointment time. I asked front desk for an update and was told at least another 45 minutes. The front desk acted like this was no big deal to be running this far behind. The front desk made no attempts to update patients on wait times nor offer any apologies for running so far behind. I have never dealt with such an unprofessional office. I do not recommend going here.

I wouldn't recommend this place to anyone. They only seem to care about the money. I felt I was…read moretreated poorly, and they billed me as soon as I got in my car. They only performed two X-rays.

I was scheduled for a root canal procedure in Medford at Exclusively Endodontics. I was almost…read morehalfway into the procedure when asked why didn't I get the needle? The Doctor laughed and said I got it almost 15 minutes prior to my asking. Well I never felt one thing during the procedure...EXCELLENT! THANKS DR. SINGH!

I am blown away by the level of excellence in which Dr. Porras and his staff operate. I was seen…read morepromptly, the office is meticulously clean, friendly faces and just an overall great experience. The equipment was state of the art and Dr. Porras explained each step to me while making sure I was comfortable. No one wants a root canal but if you are reading this and searching for a Doctor to treat your endodontic needs look no further. Call today... don't wait.

The staff was good, the office was clean and everyone was professional. The whole 3d xray that…read more"should" be covered by my insurance really pisses me off. As soon as they said it my spider senses started tingling but I went ahead and got the xray. Lo and behold the insurance doesnt cover it. I sincerely believe that the 3 da xray that may be covered by insurance is a scam to generate additional revenue. I should have read the prior reviews before going to this office and I would have been alerted about the scam, I mean 3 d xray that should be but wont be covered by my insurance. The cherry on top is the estimated cost of what the 2 root canals will cost and the costs doesnt even account for the cap. Ive had root canals and caps done at other dentist and the quoted costs was light years above what Ive paid in other dentist offices. Im aware of the old adage that you get what you pay for but if I pay the estimated costs of the 2 root canals Ill have to sell my car and hitch a ride home. He may be an excellent dentist but Ill never know, Im going back to my old dentist who I left only because I moved to a different state. That 3 d scan is absolute BS! I should have gotten my wallet scanned while I still had some money in it! If you have excellent insurance or money to burn this may be the place for you or if your spider senses start tingling grab your wallet. I give the staff and the office 5 stars, I give the money grab zero stars.

Well, I must say I was utterly surprised on how much the staff was so friendly, kind and welcomed…read moreme to their office. I got really good vibes from them and it helped me feel at ease and less stressed. I looked around the office and exam room, there was all state of the art equipment and the place was sparkling clean. When I spoke to Dr Li he was concerned, compassionate and listened to what I had to say. He thoroughly explained each step that was taking place with my root canal. I was so amazed with his expertise, knowledge, and his professionalism. I highly recommend Solid Rock Dental this will be my forever place for dental work. Sincerely, Christine Loftis RN

It is the first time that I could eat normally the next day after I have dental cleaning, fillings…read moreand a crown altogether. Dr. Li is awesome. He is perfectionist who puesues excellence. My son could also eat normally right after two fillings.

Highly recommend, a true professional in every way. Truly a great practice! Don't look anywhere…read moreelse if you need a great Endodontic surgeon.

Went to the cinnaminson office 4x now and won't be going back!! The price is actually fair and the…read morestaff are all fine especially the guy at the front desk but their system is so flawed! It's all wait,wait wait!!always takes 2 hours to get a cleaning and exam!! Sit for 30 minutes the go back for xrays, back to waiting room and wait long time foe cleaning! Then the worst! Back to the waiting room to check out!!!!!!!!!! I had 10 am appt. And was finally done cleaning at 11:46 and satin waiting room to check out and make next appointment but was never called and I finally just left after 30 minutes at 12:16! Haven't heard from them since! Gerald Kelly

I'm giving this place two stars--one of which goes to Sally and the doctor who examined me. I had…read morebeen going to a different dental office in Burlington for years, but when my insurance changed and my regular dentist was no longer in-network, I chose Eastern Dental of Marlton somewhat at random--despite already having reservations, as I'm very familiar with the area. Upon arrival, I noticed a clear difference in how patients were being treated. I observed staff coming out from behind the front desk to warmly and respectfully greet white and non-Black patients in the lobby. However, when it was my turn to be called, the tone shifted drastically. I was treated with the same indifference you'd expect if you were ordering a sandwich at a fast food counter--cold, rushed, and impersonal. During my cleaning, I was initially assigned to a Hispanic hygienist named Rob (or Robert), who was unnecessarily rude, passive-aggressive, and condescending. He raised his voice, invaded my personal space, and even spat while talking--all without wearing a mask, despite everyone else in the office following proper protocols. After addressing his behavior and requesting someone else, I was transferred to Sally, who was the complete opposite: kind, professional, and excellent at her job. To Black patients--please stay alert and advocate for yourselves if you experience behavior like what I encountered with Rob. Respect in a healthcare setting should never be conditional.