This practice was highly recommended to me for people that have anxiety with dental work. I went to their Chantilly office however it seems that both locations are owned by the same doctor. I seeked them out a little over nine months ago because I had a tooth that needed some attention. I made my appointment using zoc doc and that part was a breeze.
After getting a cleaning, I was told that there would be a treatment plan set up to repair the tooth. It turns out the tooth had a cavity filling that fell out that needed to be filled again. During the exam, the doctor also found another tooth that needed to be addressed. I was fine with this treatment plan.
I went back to get the tooth, taken care of they added more things to the treatment plan. There was a complete lack of transparency, and when I brought it up, I felt gaslit. I know exactly what was told to me and I know what I prepared for .
Once I spoke up, I was told that I was correct. The two teeth were addressed at that appointment and I had a cleaning scheduled for four months later. Once again, I came into my cleaning appointment. I was not informed that the dentist I was seeing there was no longer practicing with them and they told me they had signed me up for more intensive cleaning.
This cleaning involved being numbed and it was a two visit ordeal. Again, I, know I didn't sign up for this and there was zero transparency again and I told the receptionist why would I have one appointment scheduled if you're telling me this is a two appointment cleaning. It made no sense.
I did not feel comfortable and at that point, I decided to not go through with the cleaning at all and just find a new dentist.
Fast forward to today I did find another dentist to have my cleaning with and turns out that the cavity that was fixed on the original tooth that had the issue is bad. It seems that there is a pocket of air and the cavity is not completely flush against the tooth and needs to be redone.
As someone who suffers from dental anxiety, for this reason, I would never recommend this practice to anybody.
From the time I made my first cleaning appointment to the second cleaning appointment, which was six months. They had three employees turnover in that office. My dentist, the hygienist and the receptionist were all different. That to me is not a good sign. It seems like this dental group has an issue with retaining employees. Not only that the dental work that was being performed is also subpar since it failed shortly after being completed.
Additionally, while this is an a dealbreaker, the office smelled terrible. I couldn't tell if they were trying to mask a smell, but it smelled like a public restroom. Once again it's something I can easily overlook with Good service and you did get used to it while you were in there, but it was just, overwhelming when you initially stepped into that office. read more
