BEWARE...
Sorry but I didn't have a positive experience here and it was expressed to the staff upon my departure. I would have thought that I would have gotten a "what can we do to make it right" but I digress..
I brought Mr car in for a quote on polishing my wheels, fixing one tire well that got bent out of place by a pot hole, and some small door dings and scratches. Car has been extremely well kept considering its 11yrs old, 56K miles and has been sitting the past 2 yrs. I received the quote, was a bit more than expected but it was ok. As life happens, the project went to the back burner for 7 months but I returned to get a new quote as I got a new dent that annoyed me enough for it to become the catalyst for getting the entire project complete. The new quote was everything prior, adding all 4 wheels to be polished, cleaning my headlights, and repairing the new annoying dent...most importantly. Upon pick up, first thing I noticed was the wheels were polished but I had all the polish or shavings all on my tires and wheel tub. Why were the tires dirty? If I'm polishing rims, I would expect the company to have my wheels and tires all prepped and shiny for customer pick up. Not, they looked like they were driven on a gravel road.
Secondly, the dent that was the catalyst for the project. about nickel sized was never touched. I specifically told my technician that this dent made me go in and get this done. We were totally clear on this as he pointed out during my second quote what I can expect, not to mention the second quote was an added $700. Why would I have brought the car there and agree to repair if I weren't including the one dent that's most obvious? We walked around that car over 5 times and the technician marked off all the small dent, and scratches. I agreed to an extra $700 for additional repair, I explained that I was not happy with the outcome and level of service received, a remark was made, "let me get you out of here" but nothing in the way of "how can we make this right"? I felt they did the absolute minimum they could do. They had my car the whole week, Monday-Friday and I was told they didn't have any other car repairs for the week I was bringing mine in. That being said, there was absolutely no attention to detail here and no attempt to proactively resolve the issue. I've got more to say but I'll leave it here. read more