I reached out to them on a Friday afternoon and they were visiting me on Monday to give me an…read moreestimate on the job. The technician that came was extremely knowledgeable and he even took off his shoes at the front door without me even asking him to. I'm very pleased with their customer service and look forward to working with them on my projects.

I called this company, also known as "Hampton Roads Home & Commercial Services" to get quotes for…read morean active leak and to redo plumbing in the home. I called several companies for quotes to get a baseline for cost and to see what options that I have. Typically, I am only given a timeframe when someone will come out. This company advised they would send someone out between 9am-11am. At 10:30am I received an email from Ryan stating that he advised his technician to leave because I "already have a plumber on site." I can understand if it was awkward or can be seen as troublesome if there is another plumber present. The timing was not ideal, but I did not plan for, nor know, that they would be at my residence at the same time frame. Technicians typically give a call when they are on their way and provide an ETA, not just show up. I never received any notice this technician was on the way, nor did I know the technician even came. Furthermore, he stated, "In the future if you call multiple companies it would be kind to let the company know so that they do not waste their time and money sending a technician out." I feel like this email was completely unprofessional. If there were any concerns about what was needed or if the company felt like coming out for a quote was a waste of their time, they did not have to send anyone out. Cecilia's Home Repairs / Hampton Roads Home & Commercial Services does not have to worry about me reaching out for any work.

These guys are amazing. They are professional, on time, and they get the job done at a very…read morereasonable price. We have called on them twice and have never been disappointed.

I called ALI-COR plumbing after being scammed by a different plumbing company that was sent to my…read morehouse by my home warranty company. I was very wary of the entire situation until Brandon showed up. After explaining to him what had happened, he was very reassuring that he would be able to fix my leaking shower pipes without a problem. Brandon took the time to thoroughly explain the cause of the leaking pipe to us and had no problem pausing his work to let us take pictures so that we could have all the info and proof we needed to file a second claim with our home warranty company. Besides being genuinely friendly and reassuring, Brandon did a great job fixing our shower and we are very satisfied with his work. We would definitely recommend to a friend, and plan to use ALI-COR in the future for any other problems that arise.

We have used Ali-Cor for several years and have always been very happy with their service,…read moreresponsiveness, and quality of work. We have used them for extensive jobs and simpler things. Love Brandon and Brandy

Update: After I still had leaking JR sent Joel out today. He found one of the new parts installed…read morewas defective. Joel was extremely knowledgeable & helpful. After the new parts installation he filled the sink with water to create pressure then let it drain. There were no leaks. I'm very impressed with JR Plumbing's prompt response to problems. Update: Kyle came back today to replace the plumbing under my kitchen sink & remove the evil garage disposal. He did a beautiful job. I'm completely happy with his work, timeliness and how pleasant he was. Finding a good plumber can be tough. Finding one that comes in a timely manner can be even harder. I'm in the midst of a major update & renovation of my mid 80's house. When my husband was alive he could do any household repairs & installation. It wasn't his profession. But he was really good at it. Now I have to live in a "Brave New World", Over the years since he died I've used a number of different plumbers, but none that completely met all my needs. Although my kitchen is planned to be the last project I tackle, I had to take care of leaks under the sink that have gotten progressively worse. There will be a 24 hour period when the bathroom vanities are having new countertops, sinks & fixtures installed. My Contractor's plumber will come the next day to connect them. So the kitchen sink will have to be the replacement for the bathroom vanities during that time period. The leaks must be taken care of before then. My Contractor looked under the sink, took pictures and recommended that I use his plumber. He contacted JR Plumbing for me, sending them the pictures and my contact information. I got a call from JR the next day and was put on their schedule for the following day, The company sent a text confirmation with my technician's name & a noon to 4pm window, which suited my schedule well. When the technician Kyle arrived I was impressed by his pleasantness & attire in a JR Plumbing shirt. He examined the area under my kitchen sink & understood what I wanted done. The leaks were in multiple places: the garbage disposal, P trap & the fixture. Since I would be having the sink & fixtures replaced in a few months I didn't want things replaced that I would be replacing again in a few months. I wanted the garage disposal removed & taken to live in a new home, preferably the City of Virginia Beach's Recycling Center. I wanted the P trap replaced and the fixture problem corrected. Kyle's response on the fixture issue made complete sense as I didn't want to replace it at that time. After inspecting he contacted the office & wrote up an estimate, which seemed very reasonable for the work to be completed. After approving the estimate, I was delighted to receive an early next week date for the repair. Kyle completely understood my needs and was an extremely pleasant technician. JR Plumbing is now my plumber of choice.

Do not book this company. I gave them my trust of showing up on time and they failed to do so…read more There was no update and I wasted a work day trying to work with them. Zero customer service whatsover which is already a bad sign.

I called Security Plumbing for all my plumbing issues in my rentals s well…read more Awesome company

Great service! They showed up 20 minutes after I called. The technicians were friendly, courteous…read moreand efficient. They solved my problem quickly and at a fair price.

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

Had an appointment scheduled and they did not show up. When I reached out to find out why they…read morehadn't shown up no one answered the phone. Left several messages and no response!!! Will not recommend because of poor customer service!

We had septic drainage issues. Had another company do some work that we felt was not completed. We…read morecalled Brown and found out the previous company did a shoddy job and the same problem would eventually pop up again. They spent six hours and completely restored our system. All of workers were polite and careful around my flower beds. We got a call to tell us when they were coming. THEY ARE AWESOME!

Highly recommend Goodman's. They came out in a matter of days. Service was professional, courteous,…read moreand honest. Tech spent a great deal of time explaining the process, potential issues, and mitigations. Price was very reasonable. I will use them again!

I was getting a little worried that I could not meet the city's deadline to have my septic tank…read morecleaned and inspected by the end of the month. One local service company said rather gruffly that they were booked up for "weeks" in advance. When I called Goodman's, their voice mail box was full so I could not leave a message, but I received a call back a few minutes later because they saw my number on caller ID. Goodman's was able to schedule my service within four days of my call. They arrived first thing on the day schedule, so there was no waiting around for service. They were respectful of my property and completed the job very efficiently. They instructed me on the details of my system's installation should troubles arise in the future. I plan to use Goodman's for all my future septic tank service.