The only reason it gets even one star is 1--the pleasant person at the front desk, and 2--because you can't give zero stars.
My first visit was last week and it will be my last visit. Upon arriving, the waiting area is clean and orderly; as I mentioned, the receptionist was very professional and friendly; and I was taken on-time. The pleasant experience came to a screeching halt once you pass through the reception area doors into the exam area.
I met with the person who does your initial eye exam. She was like a machine. No pleasantries, no personality, no communication except the orders to do this or do that. I was then moved to the room where the doctor meets with you to complete the exam...
I was surprised to find a completely disheveled person walking in. Although the office was not crowded and was clearly running on time, his pants seemed to be on fire--what's the rush, this is my time don't make me feel like I'm an inconvenience. From the first words he spoke, he was just nothing but rude and abrupt. His communication skills are a disgrace.
He asked why I was there. I said I hadn't had an eye exam in quite some years and wanted to get new lenses. He gave me the eye test to read out the letters. In the middle of my reading off the letters, he picked up the phone to bark some kind of order to a staff member. When he switched over the other eye, he opened the door to the exam room to give some kind of instructions (unrelated to me or my exam) to another staff member.
By the last line of reading off the letters on the exam, I was pausing, squinting and guessing at the letters. He turned the machine off, threw himself into a chair and barked at me that I had 20/20 vision. I said: Really? That's funny because I've been wearing glasses for distance for 20 years and when I'm driving at night I can't read any signs without them and that I also find I need them when I go to the movie theatre. I stated that just because I got the letters right doesn't mean they were clear or that it wasn't a strain to read them. His response? Well, some doctor at some point decided you needed glasses. You'll have to bring in your old glasses for me to do anything else for you, come back next week.
What ever happened to the part of the exam where they put lenses in front of your eyes and you state whether it was clearer, blurrier, etc. I'd like OPTIMAL vision even if in some abrasive, obnoxious doctor's opinion I have 20/20 vision. I don't know why he would need to my old glasses to figure out the optimal prescription for my needs. What if I had lost or broken them, then what? I can never get glasses again?
So I cancelled my follow up appointment and I'm using my secondary insurance (which I luckily have) to get an exam and material somewhere else. If I didn't have secondary insurance, I would have to pay for another exam out of my own pocket.
Don't waste your time, money and/or benefits on someone who's an obnoxious jerk and who clearly doesn't know how to interact like a civil, professional, educated human being. And to the Doctor: for Pete's sake, clean yourself up and look presentable and professional. A few communication courses and how to treat people with courtesy and respect would go a long way. read more