I got my first pair of glasses here and did not realize that metal frames would not work well for…read moreme (especially the little nose thingies). They kindly swapped the lenses into new frames for me with no additional charge.

Wonderful staff, excellent selections and they were helpful in mailing my glasses and contacts to…read moreme - I'd relocated to another State outside of NJ

I go to Dr. Talbot in the ocean County Mall in the LensCrafters store every year. His exam is very…read morethorough and he explains everything in layman's terms. I then, if necessary, get my glasses filled at LensCrafters and I have never had an issue. I highly recommend both Dr. Talbot and LensCrafters.

Dr was fine, exam was fine but they tried to scam me with the cost. I was told the cost for a…read morecomplete eye exam was $114 which I was fine with and happily paid. They then asked if I wanted to submit the charge to Medicare, I agreed. Medicare did not cover this service, which Im sure they knew Medicare wouldn't, then they sent me a bill for $160. When I asked why they said because Medicare did not pay, I explained that I was quoted $114 and paid that amount. They then said that if they didn't submit the charge to Medicare I would only have had to pay the quoted price, but because they submitted it and Medicare refused, I was now responsible for an additional $160. It makes absolutely no sense, I refused to pay but they keep sending me a bill every month.

I have been using shore family eye care for a number of years ,,,and I had the pleasure the other…read moreday of meeting Dr Ross for the first time ,,because I had an eye infection .and I just want to say he is such a DELIGHT.... He was fun. He was friendly. He was interesting. It was a wonderful experience. I love you guys.

I highly recommend Shore Family Eye care. Recently tried them, as a dentist I rely a lot on my eye…read moresight. Dr. K game me a great exam, my glasses got in early, and are THE BEST I've had in a very long time, if ever!

Staff friendly when I called to schedule appointment as new patient agreed to obtain my records…read morefrom previous MD. Office clean and spacious. Staff was great! Dr Harjit Athwal was professional and thorough! Highly recommend. Plenty of parking. Bathroom clean. Like the text reminders about appointments.

It was ok, but I specifically told the staff that I did not need refraction (to purchase new…read moreglasses) and sure as you know, they tried to charge me for it when I checked out. I was there for a diabetic eye exam and to check on a YAG laser procedure I was told I might need. It was the way it was done that I objected to. The technician did not identify her role and did not say that if she did an exam, she would be charging me. They had me do a whole bunch of stuff and frankly I don't know what was supposedly the refraction. The ophthalmologist did many of the same things. I got the impression that money was the big priority in this office.

My 19 year old college son who has high functioning autism wanted to go for a exam and loved this…read moreplace last time he went. He wanted contacts which they did not stock. My son has issues with bright light. He said the Doctor must have had a bad day as he was nasty! Then he asked him due to his sensitivity of light with his eyes can he sign a medical exemption form so he can get his car tinted light. He told him. I'm not doing those! WHY NOT? Who pissed in your corn flakes this morning. I Manage a Body Shop for Pine Belt. I would never talk to a customer that way!

I wouldn't let friends or family go anywhere else. Staff is like a family and the doctors are top…read morenotch.

This was my first time with VisionWorks. I was greeting with a smile and a hello. I had no…read moreappointment ao I had to wait 10 minutes to see the doctor. (that's the shortest i've ever had to wait anywhere). Mallory was very helpful picking out new frames. She was understanding, funny and a little quirky. And a major reason that I will be back

This story is like a nightmare with no end. Against common sense, I revisited this place with my…read morewife. She had an appointment, that was confirmed. Upon arrival, we were met with that blind stare from one of their associates. I don't know what they pay the help, but upping the ante might bring some help that's a little more cordial and helpful. If the mgr. isn't in house or is busy, the herd wanders aimlessly or plays with their phones. Our assigned associate, kept addressing her by the wrong name. Finely, I asked if they had our correct address, answer, they pulled up the wrong chart and the wrong client! This entire visit would be funny, if it weren't pathetic. Do yourself and your eyes a favor and find a better place to do business. You only have one pair of eyes. Why gamble their health with a set of buffoons?

I have been going to Ocean Eye Institute for a few years and have had nothing but a good…read moreexperience. Whenever I had a question and called the office I found the staff courteous and helpful and always provided me with an answer. I have several friends who recommended me to the office and raved about the doctors when I was looking for a doctor. I also am very happy with the doctors.

Thank you Dr Brooksbank for squeezing me in today on Saturday and with such a great patient care as…read morewell, Thank you to Lisa at front desk who got me in to be seen today you were wonderful putting my mind at ease with my eye issue and other issues .Great Team.Thank you for all you do !!!

I recently visited Invision Eye Care for what I believed would be a simple eyeglass exam, only to…read morewalk away feeling confused, frustrated, and completely disrespected by both the front-desk staff and the office manager. What happened: After eight months of recovering from retinal detachment surgery, my prescription had changed twice. I finally secured new insurance that would cover my eye exams--but it doesn't kick in until May 1st. I scheduled an appointment specifically for an eyeglass exam only and made it clear at check-in that I could not afford the (separate) contact lens exam until after May 1st. Unbeknownst to me, the doctor proceeded to perform both the eyeglass and contact-lens exams. I thought she was merely "tweaking" my existing contact prescription, so I didn't question it. The next day, I received a call from Susan ( who said she was the office manager ) at Invision telling me I owed $85 for the contact exam I had explicitly asked not to have. When I explained that I had not authorized or even realized a second exam was done, she brusquely replied, "Why didn't you stop the doctor?" and insisted I return the trial contacts. I then spoke with Niessa, the office manager, hoping for some understanding or compromise. Instead, she was condescending and rude--telling me it was entirely my fault for allowing the exam and that I must pay both charges. Why this matters: Lack of clear communication. I explicitly declined the contact-lens exam, yet no one bothered to confirm with me when the doctor performed it. Unprofessional customer service. Both Susan and Niessa refused to listen or offer any courtesy goodwill. Rather than resolving a genuine misunderstanding, they treated me like I was the problem. Lost trust (and a patient). Over an $85 fee, Invision Eye Care has now lost my future business--along with the cataract appointment I had already scheduled at that office. Bottom line: I understand policies exist, but a little empathy and clear communication go a long way. I left feeling like I wasn't respected as a patient or even a customer. Until Invision trains their staff to listen first and assume good faith, I cannot, in good conscience, recommend them.

Dr.J Gloth is fantastic and his staff a very kind and sweet…read moreI had a wonderful experience today and I will differently keep him and Dr. Strauss as my eye doctors I come from Parsippany-Troy Hills New Jersey and there are not to many eye doctors with GREAT bed side manner. I'm glad I found the correct doctors for my eye problem. God be with them both there fantastic signed CB

Beautiful decor, nice and helpful staff, doctor very professional but pack a lunch your gonna be…read morewaiting awhile

Please allow me to begin by saying that I am not a complainer…read more After seven years of going to the brick location, my insurance changed for the worse. However loyalty and trust, I decided to remain a patient of the doctors I had come to know. After paying out of pocket for an initial eye exam and lens fitting, the optician refused to release my p.d. measurement because I was not purchasing lenses or glasses through their gallery due to financial constraints. The techs and doctor also refused. This prevented me from ordering glasses at all, rendering the exam a waste of money. As for the contact lens fitting, the left eye axis was not perfect and that eye wouldn't focus at all. Dr Felicia insisted that this was okay since I was seeing 20/20 with both eyes. After some time I developed headaches when wearing the contacts (I have never in 20 years of wearing contacts experienced this.). Because I found cheaper lenses elsewhere I returned to request an adjustment so that I could return the lenses that I couldn't use for correct ones. They refused to adjust the prescription without charging me a second time because 30 days had passed since my first fitting. I did not get the impression that the doctor was at all concerned with my health, because after being left in the exam room for twenty minutes, they eventually sent the receptionist into the exam room to try and sell me on the idea of second charge. I walked out. I should not be punished for not buying overpriced product from their extremely limited gallery. During these visits I was privy to complaining conversations between the reception desk and the optical gallery which was within earshot from the waiting room. On two occasions In the exam room, the techs vented extensively to me about how displeased they were with the working conditions. At a total loss of understanding for these terrible experiences, I attempted to reach an office administrator to discuss my experience. I was denied this point of contact when calling to inquire. Again, I am not a complainer, but I thought that someone out there should hear about this experience before making up their own minds. FYI vision works accepted me as a walk in, and in 40 minutes I was walking out with everything I needed at a fraction of Susskind and Amallah's price point. They also released my p.d. measurement without question and advised me to consult a lawyer regarding my experiences at s&a. While I would like a response from an administrator, if the measure of this practice's sense of customer service is defined by the staff at the brick location, I expect it to be s very short conversation.

This EYE DOCTOR NOW charges $49 to WRITE a prescription for glasses. Ridiculous. That's $49 in…read moreaddition to the exam, not covered by insurance due that day. Very unethical, it's like writing a script for antibiotics then charging $49 disguised as an administration fee to get it filled. BCBS said this isn't common practice, so this is something THIS provider is doing to it's patients.

Both Hubby & I had appts at 9:20AM today. We arrived 9:05A and were taken within 10 mins by staff…read morefor vision screening, glaucoma check, field check & review of medical history. Dr Lakhani saw both of us at our request. He was efficient, professional & direct. His staff are all A+++. I left my glasses/case there mistakenly and I called for same. They held my items until I returned again. Many thanx to Christine!