I have been there twice! For me it is excellent!…read moreI will be there a third time for shoulder replacement Food was great, care first class. Rehab great! Again that is my experience! Would not go anywhere else. 5 srar for me!

Our loved one was there for several weeks. The furnishings are poor. Very poor. Mattress with…read moreholes in the middle where it has been broken down with many other sick people need to be replaced. The room was poorly cleaned each day, just wiping up what was in the open. The corners in the back looked like they had never been cleaned. Because of the mattress, remember therapy only three hours a day and the other 22 in bed, our loved one has needed extensive chiropractic care because of that. PAM care is poor. I don't know what else to say. Therapy was just nothing - on a child's level. No aggressive therapy. They say if it hurts don't do it. If you went by that philosophy a person would remain an invalid. You know, everyone - literally everyone is just going through the motions and can't wait until it's time to go home. If you don't have someone who can stay with your loved one at least 12 hours, I pity your loved one. Many things will not get done for them. Also, and this is very important - the most important thing is that they offer no financial assistance to anyone - no one!! Most hospitals have "charity care" for those under the federal government 200% poverty level. But NOT PAM. They receive every penny from insurance and still want more. I have never seen such a greedy, non-caring hospital like this one. Now I know why the care was poor. They are vastly understaffed - they save money there. The hospital is not clean - they save money there. Staff almost offended if you ask for help - could be poor wages and they are saving money there. Someone's making a killing! Oh, one plus for them. The only clean thing there is the entry hallway. It shines like a diamond, but the rest of the place - not so much. I don't know if it is a non-profit or profit classified hospital but they do not - absolutely refuse to help the poor with any financial assistance whatsoever. I remember one man who walked the entry way hall a lot, greeting people, saving how's thing going and all that - like he really cared. What a farce! From every thing we saw, a few people are making a fortune, the rest not so much which is why you get mediocre care at P.A.M. Rehabilitation Hospital of Allen, Texas.

great staff..food servve very good..pt deprtment superior…read more best reh I have ever been in out of 5 or 6 in past 5 years

My Dad was a patient for 16 days. We were very pleased with the facility and staff. After touring…read moreseveral nursing homes this facility was very clean with NO hint of odor. The nurses, aids and therapist were very friendly and attentive to his needs.

A HUGE shout out to icare Rehabilitation Hospital in Parker Square. The folks here are A+ and have…read moregiven my mother in law wings. If you or a loved one has suffered a neurological trauma that has impacted your ability to complete tasks - occupational, physical and speech therapy are offered at the same location! I have been in and out of therapy facilities since I was 16 and my mother was diagnosed with Multiple Sclerosis and the team and facility here blows me away. Feel free to reach out with any questions. https://m.facebook.com/icarerehabilitation/

As I get older little things start to creep up on me like little injuries. Well I hurt myself going…read moredown a kid slide, cracked my leg bone. After getting out of the boot, Gina and her staff figured out I also had some tendon issue and helped be rehab the entire problem. They really know how to look beyond what is evident.

i wasn't sure what to expect, but the staff here were incredibly caring and attentive. they checked…read morein on me regularly and made sure I was comfortable. the medication helped with the withdrawal symptoms, but I couldn't get much sleep the first couple nights. I still left feeling better, but I docked a star for the lack of rest....

Came here to get off crack, left with a few 20 bags. i'd say this was a positive use of my time.read more

Bad experience just trying to get my mom into this place…read more After calling for almost 2 weeks and finally getting a call back, I was instructed to have a letter faxed to the them from my mom's doctor. Two days later, the letter was sent. I called, emailed, texted trying to reach someone (3 different people) to verify the letter was received and what we needed to do next. No response, no return calls/emails. Today, I call and ask to speak to the director. He apologizes and said he would look into it and have the admissions person contact me. Sure enough, 10 minutes later, she calls. She confirms she received the letter. However, she says they don't have space for my mother and, likely wouldn't have space in the near future. She says they admitted 5 people Friday and 6 on Saturday. So, they admitted people and gave away my mother's spot while I was trying and trying to reach them and they wouldn't respond? Or, because I called the boss and complained you weren't responding, you tell me there is no open space??? Either way, great business practices!!! I can't speak to the patient care because we never got there. I guess if you can get someone to communicate and actually help you, they may be ok. I'm counting this as a sign that mom didn't need to be placed here anyway. Good luck! **Just an FYI, the 5 star review on here from John R. is the director of Belterra! I guess he had to self-rate to bump up their ratings by adding a 5 star to the average!

The nurses here are amazing and they work really hard! The activities team is unbelievable, you…read morewon't find this dynamic at any other facility. The residents go on outings and they have a great time every day with all the activities that are scheduled throughout it the day. The rehab team is awesome! All the therapists work and communicate together to form individualized treatments for each person. Highly recommend this facility!

I recently finished the IOP program at Aspire and it has been an amazing and eye opening experience…read morefor me. This is the first time I ever sought help for my addictions and now I feel like I should have done this years ago. The staff there are fantastic and I met some amazing people in the program. Several people in my group liked it so much that we've continued on to SOP. This program has turned my life around. My self-confidence, physical, and mental health is the best it's been in many years. I wouldn't trade this experience for anything and I hope to keep in touch with my groupmates for a long time.

I wanna take a moment and express my sincere gratitude to Aspire recovery center . I recently…read morecompleted my IOP and it was a life changing experience . I didn't have any expectations at all . I am a new person now - strong and hungry for a new life . Special thanks to John and Evan for their support and therapy . Thank you guys for being with me throughout my recovery journey . Classes were very productive and interesting , I met my new friends who I'm in touch with . Tremendous support during hard times . Thanks Aspire

Acute Rehabilitation Hospital {Plano TX} was amazing for me as I was recovering from major…read moreopen-heart surgery. Everyone staff member was fantastic including case workers, nurses, aids, PT, OT, dietician, and housekeeping. They offered a rigorous Physical therapy approach that I was welcomed to because of their encouragement and consistent appreciation for my efforts. Of course I had pain during the exercises, however, the care that they provided was essential towards my recovery. Being an Open-heart surgery Patient was excellent as the PT/OT team was always quick to act on my pain and other diagnosis that they could assist with. I wanted to recognize as many professionals as I could, however I couldn't remember all of those wonderful names so these are the valued professionals whom I remember. Case worker Marci for working with my daughter to coordinate my stay. PT/OT Cathy, Mckaly/ Mickie, Kim, Victor, Arthur, TeTe, Natalie and some others that I can't remember, Nurses Lorean, Maria, Crystal, Kekna, Sini, Racheal, Bidhria, Joel and so many others. CAN's Kusum, Heather, Lizzy, William, Alicia I met a lot of great people and I shared some great life experience with most of these folks. Alicia and William were my bestie as they were always eager to assist and listen Thank you for awesome skills, professionalism, and integrity. I will always cherish the love and compassion that I received from your hospital.

The therapists are knowledgeable and incredibly compassionate at Acute. I had the opportunity to…read moreobserve Maisha, PT, and she was incredible. Maisha took a personalized approach to each patients treatment session. Overall, I feel that the therapists are truly dedicated to every patients recovery. I highly recommend this facility to anyone seeking quality rehabilitation for themselves or their family.

I just checked out - I've been here 12x for different reasons. To be fair, I will list the pros &…read morecons. Pros: some staff - like Nurse Chris, Cheryl, Sarah, Charles. There are staff and doctors that do care, whether you are in for detox, mental health or both. My week went fine until Saturday hit. Cons: weekend staff - mostly the techs. Some techs find it funny when a patient self harms. When I punch a wall, instead of being met with something to make my anger go down, the techs all laughed at me. They have ZERO business being mental health techs at a mental health facility if you LAUGH AND/OR TALK SHIT about patients when you think we can't hear you while we are supposed to be asleep. That's shameful. The nurse practitioner on the weekends? A JOKE. She can't write new meds or mess with controlled substances. She has NO BUSINESS working in a place where you can't do that because I needed a LOT of meds changed on Saturday. And she changed nothing. Wouldn't even let me take magnesium for no reason. She kicked me out of the room when I was doesn't done with my questions and my insurance pays YOU! She went to help other patients and then help me last. She even escorted the patients to lunch bc "they must be hungry it's lunchtime." Am I not a person? Do I not need lunch? It was WORTHLESS talking to her. CS needs actual doctors on the weekends. Saturdays therapist locked me out of group bc she "didn't see me". Patients told me they kept telling her that I was behind the door. Then Sunday rolls around, the same techs are working. They decided to mess with me and put on the Meadows Unit. (There are 4 units). The meadows unit is where the COMPLETE CRAZIES are. You should not put a trauma patient on that unit EVER!!!! There was such loud kicking and screaming and breaking property. Anyway, it was a power trip and it was fucked up but I left the place. I'm unhappy this time around with what I stated above, but appreciate the good. Do better CS

Absolutely unacceptable experience at Collin Springs…read more As a parent with a court order granting me access to my child's medical information, I was repeatedly denied basic communication regarding my daughter's treatment and discharge. My calls were ignored, my questions went unanswered, and it took nearly a week to receive a response to a simple email. This is not just poor service--it raises serious concerns about compliance and patient rights. When I showed up in person, the situation got worse. The front desk staff was rude and dismissive. I asked to speak with a therapist or someone in charge and was told to wait. I sat in the lobby for over an hour, only to find out that staff had left while knowing I was there waiting. That level of avoidance is both unprofessional and concerning. During this process, I also spoke with another parent whose child experienced similar "treatment"--which appeared to consist largely of children sitting in a room for hours with little meaningful engagement. That is not acceptable for a facility entrusted with overnight mental health care for minors. At no point did Collin Springs make any effort to: * Communicate clearly * Include me as a parent * Provide reassurance about my child's care Getting basic information felt like pulling teeth the entire time. What's most telling is that after failing to communicate throughout my child's stay, they had no issue reaching out when it came time for billing. This facility showed a lack of transparency, professionalism, and respect for parental rights. Based on my experience, I would strongly caution any parent to think twice before trusting this place with their child's care. Avoid this facility if you have other options.